Subaru of Pembroke Pines
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Customer Reviews of Subaru of Pembroke Pines
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Predatory behavior towards women - Exercise Caution at Service Department
by TDutra on 06/23/2025Exercise Caution at Subaru of Pembroke Pines Service I'm writing this review to share a concerning experience at Subaru of Pembroke Pines' service department. Even as a long-time client where I bought a brand new car and a history of a… dozen services with them, I'm concerned about their practices. It appears there might be a practice of adding services to reach internal quotas, presenting optional maintenance as mandatory or part of the standard Subaru of America (SoA) maintenance schedule. This seems especially true for customers who may not fully understand their vehicle's service needs. I strongly advise all customers to thoroughly question and verify every service recommendation. Insist that the service team explicitly show and explain each suggested service, clearly differentiating between what is truly required and what is optional. Remember, you can easily check your car's maintenance schedule in your owner's manual or even through the MySubaru app. Cross-reference their recommendations with these resources. Be vigilant and avoid being pressured into unnecessary services. I particularly urge teenagers and women to be especially cautious and empowered to ask detailed questions, as they may be disproportionately targeted with these practices. It's crucial for consumers to be aware and protect themselves from being lured into paying for services they don't genuinely need.Exceptional Service
by Paula on 12/01/2021From the minute I drove in and meet with Joe, customer service rep, I knew I was in good hands. Joe walked me through the entire repair process and even had the tech come to his office so I could meet him. What other dealership does… that? To me that is real customer service, above and beyond. Joe and Valentino went out of their way to make me feel like a valued customer. You don’t find many people like Joe. I am glad I found him.Paula, thank you for taking the time to review us! We strive to deliver top-notch service, and it means a lot to hear that this was reflected in your experience working with Joe and Valentino. We appreciate you taking the time to share and hope to see you back again at Subaru of Pembroke Pines. Safe travels!
Pembroke Pines FTW!
by D Paul on 12/01/2021Subaru vehicles are great cars, but it all comes down to the sales and service you deal with. Pembroke Pines had THE best service we’ve encountered, and we’ve dealt with a few in multiple states. Thank you Joe! Thank you Tomas! Our families… experience in purchasing our car off lease and getting it serviced was fantastic!This review makes our day! Thank you for choosing Subaru of Pembroke Pines and for sharing your glowing feedback about Joe, Tomas, and our team. Safe travels ahead!
Jorge is Top Notch
by Jose on 08/24/2021Jorge was very friendly and explained what would occur with my visit. Oil and filter where changed, vehicle inspection, filled fluid levels, and car wash completed. Thanks Jorge.Thank you for the terrific review, Jose! We're so glad you enjoyed working with Jorge, and we'll be sure to pass the compliments along. Take care! - the Subaru of Pembroke Pines team
Used to be excellent
by MF Martelly on 06/04/2021The lost of my personal advisor take away from my previous experiences. I miss that touch. I didn’t appreciate that I had to sit in the car for 20 minutes after the time of my appointment for an advisor to see me.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out at (954) 443-2575 and we will do our best to make this better. We hope to hear from you soon.
oil change
by billphen on 07/03/2020updated 07/09/2020i had my last free oil change and they did not honor. i had to pay 85.00$ not fairVery Satisfied
by heidip291 on 10/20/2012updated 08/01/2025Very satisfied with their service. Great at explaining everything to me and have great recommendations.Improved service
by JVolt on 11/18/2012updated 08/01/2025Used them in the past, was an "Eh"-average service, but I do see the improvements lately, in my last 2 visits. So, I decided to give them kudos here and wish them to keep up good work - customers notice changes!
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About our dealership
Theo, thank you for sharing your experience and raising these concerns. We take feedback like this seriously and want to ensure our customers feel informed about their service needs. If you'd like to discuss this further or have any questions, please reach out at your convenience. Thank you, Rosalie Marti - Service Manager - (954) 443-2500
by Subaru of Pembroke Pines on 06/24/2025