Lexus of Pembroke Pines
Customer Reviews of Lexus of Pembroke Pines
Review type:
Fair deal
Car buying
by Valentina on 06/04/2022Valentina. Was very Courteous and worked out a great deal on our Lexus , she had all paperwork ready and car ready to go. I had a good experience at this dealer.We're thrilled Valentina stepped in to make sure you went home in a car that is right for you. Your happiness is very important to us and feedback like yours lets us know we're hitting the mark. Thank you and enjoy your new Lexus!
Service was exceptional
by Excellent service on 04/16/2022Service was excellent. My Advisor was Jeff. The vehicle was ready exactly when He said it would be ready.Thank you for sharing your great review of Jeff and our team! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Drive safely!
Jeff is the Best Service Advisor
by Cin on 02/25/2022Jeff is the friendliest most knowledgeable and accommodating advisor. I trust my car is in great hands when I have him service my vehicle.Jeff will be honored that his detailed care and expertise give you peace of mind when you drop off your vehicle for service. The Lexus of Pembroke Pines team is always happy to lend a hand with your automotive needs, and we wish you safe travels until we see you next!
Customer
by Jesseu on 02/17/2022Excellent sales staff Cooperative willing to make a dealAt Lexus of Pembroke Pines, we want to make sure our guests feel confident in their purchases, so we will be sure to give the team your thanks! We are thrilled they could provide a seamless buying experience so you went home in a vehicle that is right for you. Enjoy!
The go to dealer
by Batman on 02/03/2022Tom Abrams in sales is knowledgeable and understanding of your needs. Answered all my questions and I have an amazing NX300,2022!Congratulations on your new 2022 Lexus NX 300! We're delighted Tom was able to answer any question you had so you felt fully satisfied with your purchase. Your feedback means a lot to all of us at Lexus of Pembroke Pines and we wish you many safe and happy miles!
Isidro Garcia
by Happy Customer on 02/01/2022I am very happy with the outstanding service performance by the service advisor Isidro Garcia. I would like to commend Lexus of Pembroke Pines. I would highly recommend it.We're happy that you're satisfied with Isidro and the Lexus of Pembroke Pines service team! Thank you for the excellent review and for recommending us - we hope to see you back again down the road!
My best experience with a Lexus year
by Steve Gajadhar on 02/01/2022Nathan B was very motivated and honest worked hard towards getting me what I needed.Purchising am trading a vehicle 1200 miles away is not an easy task but Lexus of Pembroke Pines got it done asap .Steve, thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and it is fantastic to hear that this was reflected in your time working with Nathan. Drive safely in your new vehicle, and congratulations! We hope to see you back at Lexus of Pembroke Pines down the road!
Never disappointed...
by Jose P on 12/01/2021Service Consultant Isidro Garcia always delivers. I had my car tires replaced and Isidro was on top of it every step of the way.Jose, thank you for the great review! We are so glad to hear that you are confident in Isidro to get the job done. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!
Top of the Line Service
by Lily Montpellier on 12/01/2021Lexus of Pembroke Pines provided excellent service from phone service scheduling the appointment, to the maintenance service on my car to perfect timing for the pick up. Efficient, professional and timely, Highly recommend!Lily, thank you for the great review! Hearing that you had such an outstanding service experience working with our team made our day. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!
Very calm,professional sales process.
by Frank on 09/17/2021Our Product Specialist Kham Alexander was excellent as was his Manager during the purchase. He listened to what we needed answered all our questions and explained everything about the car we drove it off the lot. We were happy with the way… the process worked.Thank you so much, Frank! We are overjoyed to hear that you had a positive experience working with Kham to get into your new vehicle. Congratulations and safe travels!
Didn’t waste anytime
by Speed racer on 09/08/2021I was working with Juan. The most welcoming and very comfortable to work with. There are somethings in life that are out of our control but I knew my car was in great hands from the moment they had it in their possession. This is the style… luxury I pay for. Tested car after was returned and very satisfied.Thank you for trusting Juan and the team with your business! We are happy to have you as a Lexus of Pembroke Pines customer and we hope to work with you again in the future.
Great Service!
by RachAB on 09/03/2021Lexus of PP Service is the only dealership I trust with my car. My service advisor Jose is always thorough and listens to all problems the vehicle may have. All staff are very polite and professional.Hi - We are so happy to hear you felt taken care of at Lexus of Pembroke Pines! Thank you for taking the time to write a review on our services, and we will pass on your positive feedback to Jose. Enjoy your weekend!
Painless and smooth car buying process!!
by Fernando V on 07/01/2021Had a great experience buying my new car at Lexus of Pembroke Pines. I was very fortunate to have Amed Rodriguez as our Product Specialist, his knowledge of both the car and financial options was of great help and made the process smooth… and helpful. Thank you very much for a great experience and I look forward to many years at Lexus of Pembroke Pines.Thank you for the outstanding review, Fernando! We're so glad to see that Amed and the team could offer a smooth and pleasant vehicle-buying experience. We appreciate your feedback and are so happy to have you as a member of the Lexus of Pembroke Pines family!
Second to none!!
by Lisa on 06/24/2021Andres V. Was so very helpful from the moment I called him till the moment I left in my new Lexus IS. Thank you so muchLisa, we really appreciate your positive words about Andres. Thank you for choosing Lexus of Pembroke Pines and congratulations on your new Lexus IS!
Had a great experience
by Jorge on 06/05/2021My sales rep was very helpful mohamedBUYERS BEWARE- UNETHICAL AND COERCIVE
by Manny L on 05/29/2021Worst car buying experience ever. Zero follow up, customer service and extremely unethical. I had the displeasure of dealing with Sal Kamal, Julio Arango, Andres Armani, Frank, and the GM Vladimir that is too good to speak directly with… customers he sends [non-permissible content removed] out to respond. I was completely taken advantage of and coerced into signing electronically and no numbers were available for review until after you sign. There’s a clause on the contract to acknowledge all terms have been reviewed which I never signed because they didn’t review them until it was too late. This is the most dishonest business I’ve ever dealt with. [contact info removed]Amazing customer service
by Jessica Rivera on 04/30/2021I had such an amazing experience purchasing my new vehicle at Lexus of Pembroke Pines. I am extremely grateful to everyone that assisted me. Richard Monivis was extremely helpful and such great customer service. Frank Marsala also was… extremely helpful and made the process extremely smooth. Thank you all for such a great car buying experience!Hi Jessica! We're thrilled to hear you had an outstanding experience here at Lexus of Pembroke Pines. We'll be sure to pass the compliments along to Richard and Frank for their professionalism and excellent customer service. Congratulations on the new ride - we hope you enjoy it for years to come!
Congratulations on your new car, Jessica! It is terrific to hear that Richard and Drank made the purchase process so positive and successful. Thank you for choosing Lexus of Pembroke Pines!
Great service!
by Miami on 04/14/2021Michelle helped me locate the make, model and color I was looking for. Fast and professional service!Thank you for taking the time to leave us a review! We couldn't be happier to hear that Michelle took such good care of you here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your new ride!
Love My Lexus
by Gary Mcdonald on 03/11/2021updated 03/18/2021I recently had my brakes done at Lexus of Pembroke Pines and it was an awesome experience. The staff were very pleasant and made me feel like my car was In good hands. Thanks Rodney for making my visit a memorable one. I really appreciated… the serviceGary, thank you for the review! It was our pleasure to assist you with your brakes here at Lexus of Pembroke Pines, and we will certainly let Rodney know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Service-Repair
by Cachun101 on 12/13/2019updated 12/19/2019Very professional Excellent ServiceThe WORST Dealer possible
by Peter F on 12/08/2019This dealer will cheat you blind. They will also lie about everything. They are also stupid and nasty. Whatever you do go someplace else. When I traded in my car. They sold it pretty fast and I found out from the DMV in Tallahasse that… there was a woman driving in a car registed to me because the dealership messed up the title form. After I resolved this a year later I traded in that csar for a 2020 and had a hard time at another dealer because they told me that I had a lien on the car. It took 4 hours to straighten out. Pembroke Pines finally admitted that they made a mistake and there never was a lien. That is in addition to them screwing with the figures to cheat. I would recommend to stay as far away from this place as you can.
Thank you for being such a great customer of Lexus of Pembroke Pines!
by Lexus of Pembroke Pines on 05/15/2025