Mercedes-Benz of South Orlando
Customer Reviews of Mercedes-Benz of South Orlando
Review type:
Happy customer.
The Place to Go
by Rafael Rivera on 09/06/2022Mercedes Benz of South Orlando is the place to take your car, and make sure that you see Eric Williams. Very pleasant and most important it will get done right. The best or nothing is practiced here.Thank you for your confidence in the Mercedes-Benz of South Orlando team, Rafael! We look forward to seeing you next time!
Great experience!
by J Bar on 08/25/2022No pushy gimmicks, but went above and beyond to ensure we got the right car.Thank you for the wonderful feedback about your recent experience with the Mercedes-Benz of South Orlando team! We appreciate your business and hope you enjoy your new vehicle!
MB SO admits that CarMax will pay more for your used Mercedes
by Flatstick on 08/05/2022At least MB SO was honest in admitting that CarMax will pay more for your used Mercedes…and, I do not work for or have any reason to promote CarMax. MB SO’s unsolicited marketing that they will pay “top dollar” and “above market value” for… my vehicle was admittedly and demonstrable false. They approached me (unsolicited) with a desire to make an offer on my 2016 SLK 300. MB SO’s $22,000 offer was $2000 less than the lowest offer I have received to date (Dealers and Private Party), approximately $2400 less than KBB trade-in value, approximately $7000 below KBB private party value, and $6000 below a private party offer that I recently turned down. When I responded to their low-ball offer that even CarMax offered $5000 more than MB SO, the Sales Rep specifically told me that CarMax can offer me more because CarMax is a “national” outfit and that MB SO is “only local”. So there you have it - straight from MB SO…no reason to waste your time trying to sell your used Mercedes to MB SO. Avoid the hassle and go straight to CarMax or any other reputable dealer of your choice.Thank you for the feedback. We wish you luck selling your vehicle and encourage you to reach out directly if you’d like to discuss the situation in greater detail. Thanks again, Clarence Horne – General Sales Manager – chorne@mbso.com
The Place!!
by GaGa on 06/30/2022Awesome customer service though very very busy!!Thank you for choosing Mercedes-Benz of South Orlando!
Cool 😎 costumer!
by Natural Brands Dorothy on 06/28/2022I have been using Mercedes-Benz of South Orlando Service department for years. Anthony always takes care of any problems or routine Services quickly and carefully. Thanks again Tony, your the reason I always come back! Dorothy Natural… BrandsThank you for trusting Tony and the rest of our team at Mercedes-Benz of South Orlando! We're so happy that our technicians took such great care of you! See you next time!
Eric the Man
by JohnWick on 06/09/2022Eric the service advisor goes above and beyond for his service customers. He is truly a professional who works diligently with you to make the transition of getting in and getting out quickly. He has been my advisor for quite awhile and… always look forward to working with him.Thank you for the wonderful review! We're happy to hear Eric continues to take such great care of you and we'll be sure to share these kind comments with him. Take care and we'll see you next time here at Mercedes-Benz of South Orlando!
Service review
by Nae on 05/28/2022Service was prompt and attentive. All needs were properly fixed in a short period of time.Hi Nae! We're so happy to hear that your experience was at a five-star level! We appreciate you taking the time to tell us about your visit to Mercedes-Benz of South Orlando! We hope to see you again! Thank you!
Excellent Service
by JS on 05/14/2022I really recommend the service advisor Viktor. He listens to the Customers and really shows concern for the customers. He makes sure that before the car goes back to the customer the car is good and have them customers happy and satisfied… with the service.Thank you for the kind review - Viktor will be so happy to hear it! We appreciate you being a Mercedes-Benz of South Orlando customer and look forward to your next visit!
BEST SERVICE REPRESENTATIVE EVER!!!!!!
by Mrs J Henry on 05/13/2022Eric Williams is the best service representative at Mercedes Benz of South Orlando or any where!! Eric continues to be professional, caring, kind and attentive to ALL of his customers needs. I have watched him with other customers and he… gives the same commitment like he does with me. Eric has been with me since the purchase of my Vehicle and he continues to display the same commitment to his customers!!! Thank you Eric for helping keep my vehicle safe especially now that my daughter is driving!! I will always come to you to care for the needs of my vehicle!!! God Bless You Always!!! You deserve a raise and a bonus!!! Your boss and CEO should be very proud to have you as an employee to represent their company name!!!Thank you so much for the wonderful review! Eric is a truly fantastic asset to our team and we can't wait to share these kind comments with him. Thanks for trusting Mercedes-Benz of South Orlando with the care of your vehicle. We look forward to seeing you at your next visit!
Warning! stay away from this dealership
by Rich f on 04/27/2022Terrible response from sales General mgr Ford. Multiple requests unanswered. Car brought in multiple times for exhaust odor even own car valet smelled it. Could not find or fix??? Pathetic! Sales person Racine was nasty and has… attitude. Overall go to another dealership or personal recommendations go to Porsche !! Offered to have them buy back vehicle car was delivered for appraisal requested several times from Gen mgr. no response or appraisal provided. 2019 e450 cabriolet. Car sold yesterday. Would never buy or recommend Mercedes’ Benz. Again do not use this dealership!!!!!Service
by EA on 04/14/2022Good attention to my inquiriesThank you for sharing your positive review! We look forward to seeing you next time at Mercedes-Benz of South Orlando!
Dishonest
by Doug on 04/10/2022Not honest. Purchased a pre-paid maintenance agreement for 3-years when I bought my vehicle, which means to the dealer 3 services regardless of the time. So, if you drove 30,000 miles in a year all of your pre-paid service is used up in… the first year. Took my vehicle in for routine service they did the oil change and inspection, I looked at the engine air filter after the service was done and it was filthy, needing to be changed, so they don't do what they say they are going to. Additionally, one of the air intake hoses had a large tear in it, that the mechanic would have to had removed to access the oil filter, if he did. Look to another dealer.Service worthy of the brand
by T Copeland on 03/30/2022The service experience at Mercedes-Benz of S Orlando has finally reached the level of the brand and price with the addition of Paul Jones to the service team. As a long time customer my experience has varied over the years but Paul gets… the job done on my schedule and to my lofty expectations. I have seen a significant improvement in the level of service in the last 6 months. I don’t know if it’s new training, new management or just one damn good service man who goes out of his way to meet my needs and goes above and beyond to bring a level of service worthy of the brandThank you for taking the time to share these comments! We appreciate all of your support over the years and are happy to hear that Paul has provided you with wonderful service during your most recent visits. Thanks for being a Mercedes-Benz of South Orlando customer. We look forward to seeing you next time!
Great service and experience
by K Leon on 03/17/2022It was a pleasant experience from start to finish. My sales professional was extremely informative and helpful. Overall, I’m happy with my purchase and I’d recommend Mercedes Benz South Orlando.This is what we like to hear! Thank you for sharing your experience working with our team at Mercedes-Benz of Orlando!
Top to bottom
by Cords on 01/28/2022We have used MBSO for a few years and from the beginning the service department has been impressive. The personnel are knowledgeable, personable and efficient. They have plenty of personnel to make the process as easy as possible. Our… estimated time for service was two hours and I noted the time as 2 hr 15 min. And they washed the car. We will be back.Thank you for your confidence in the Mercedes-Benz of South Orlando team! We appreciate your support and look forward to your next visit!
Best Service Advisor
by Godly on 01/28/2022Eric Williams is the best Service Advisor at Mercedes Benz of South Orlando and he deserve a raise and bonus!!!! Eric thank you for always being professional, courteous, and caring!! You have been the same since the day I purchased my… Mercedes Benz GL550!!! God Bless You and your family!!!Thank you for the kind review! Eric is a truly wonderful asset to our team and we're thrilled to hear that he continues to provide you with such excellent service. Thanks for being a Mercedes-Benz of South Orlando customer - we'll see you at your next visit!
Best Salesperson on the Planet - Zhuhare
by Alton James on 01/03/2022MB of South Orlando top to bottom is the best dealer I’ve dealt with in 40 years of car buying. They are professional, responsive and my salesperson Zhuhare was fantastic. He is a great communicator, provide other buying options and was a… pleasure to work with throughout the transaction. He has not let Covid keep him from being positive, kind and professional.We're so glad to hear Zhuhare could make the experience easier for you, Alton! It makes our day to hear that we made this the best possible purchase for you! Thank you for leaving Mercedes-Benz of South Orlando your five-star review!
An oil and filter change service would cost less in other MBZ dealers
by Carerhta on 12/08/2021It was a bit different dealer experience while waiting for the oil service, that is beyond the ordinary. The sight sense turns you on with beautiful luxurious cars, a nice ambient music selection gets you thru a good selection of old hits… and the smelling of toasted bacon around the premise gets you hungry.Thank you for taking the time to leave us a review - it is much appreciated by all of us here at Mercedes-Benz of South Orlando!
Work with Viktor for services!
by Grace on 10/28/2021I took my car in for routine maintenance and the service tech found an issue with my car. I appreciate how thorough And candid Viktor was with explaining the issue and the cost to repair. He was frank about whether the repair can wait or is… needed ASAP. Integrity is important and I really appreciate that.Thank you for taking the time to share this experience, Grace! We're so glad to hear that Viktor was helpful during your visit and we'll be sure to pass along your kind comments to him. We appreciate you visiting us here at Mercedes-Benz of South Orlando and hope to see you again next time. Take care!
Service at the furtherest Mercedes store
by Jerry Crews on 10/19/2021After a fiasco of trying to schedule a service appointment with a loaner car with the closest dealerships I called the 3rd store (Mercedes of South Orlando) and what a difference. No excuses. They guaranteed a loaner car and the entire… experience was awesome. Nigel the service representative was very helpful and knowledgeable. They did an A service, some warranty work and a recall repair in there projected time. Awesome!Thank you so much for the kind review! It was a pleasure having you visit us here at Mercedes-Benz of South Orlando and we hope we can be of service to you again in the future!
issues resolved
by Rob on 09/28/2021Great overall service. It's not often a dealer takes pride in their work and stands behind their service. During service, the leather seating was damaged. The service agent recognized that they caused the problem, and proactively brought… it to my attention before picking up the car. They extended the loaner car while they fixed the leather seating, and told me in advance if they could not fix the leather to my satisfaction, then they would replace the seats at no cost. 2 days later, it looks like new, with a note that if the problem recurs they will replace the seats, and included a free detail service for future.Thank you for taking the time to leave us a review, Rob! We appreciate your patience & understanding while we worked to resolve the issue and hope to see you again next time here at Mercedes-Benz of South Orlando!
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
Mercedes-Benz EQB
Thank you for being a Mercedes-Benz of South Orlando customer, Bob! We appreciate your support and look forward to seeing you next time!
by Mercedes-Benz of South Orlando on 04/24/2025