Greenway Ford
Customer Reviews of Greenway Ford
Review type:
Ford F 150
by otterlake on 04/16/2016I purchased a new F 150 and brought the truck in for it's first service. I ran into some issues that I felt were not handled in the correct manner. The service manager followed up on my concerns and did a great job of assuring… satisfaction in the future. I am much happier after having the opportunity to discuss my problems with the service manager.first service
by mynewcar38 on 04/15/2016My vehicle is a 2016 Ford Explorer. I was very impressed with the type of service and the individual attention that the staff gave to my husband and me. I will let all my friends know about your attention to details to your customers. Thank… you.quick repairs
by mytbolt on 04/15/2016Had an issue with my trailer plug which they quickly corrected. great service dept.Warranty work done right!
by wkanack on 04/12/2016Started having transmission problems. Brought the car into Greenway and warranty covered all the repairs and 10 days of car rental. Couldn't be happier! Car is running great and I'm as pleased to drive it now as I was 9 months ago when I… first bought it. Thanks Geanita for all you assistance.We appreciate your feedback of our Staff's outstanding service, wkanack! Thanks again for your business! Take care!
Oil changed and tires rotated
by FordGirl18 on 03/29/2016updated 04/07/2016John was very pleasant and kept me informed on when my vehicle would be ready. I don't appreciate receiving an email that I missed my appointment when I was there early. Thanks.Timely Service
by MRosario52 on 04/05/2016The service agent was very friendly and most importantly the service dept. was able to performed the service within the appointment time. I was waiting for my vehicle and service was completed within a reasonable.Your comments keep us motivated and working hard for all our guests, MRosario52! All of us here at Greenway Ford truly value your business and hope to see you again soon! Take care!
Better than I expected
by Gofishins on 03/21/2016updated 04/05/2016All aspects of my service were great from beginning to end. All staff were professional, courteous and eager to help. Turn around time for my service was incredible. I was very pleased with the service and staff!Oil change
by vpedraza300 on 04/04/2016I had an oil change for my ford focus 2015, the service was great, and the facilities were very welcoming. The only bad thing about this whole experience was having to wait 1 hour and 1/2 to get the oil change.We're pleased to hear everything was completed to your satisfaction, vpedraza300! Thanks again for your business! Take care!
service department is great
by jsurveyor on 04/04/2016Service was great, went in for an oil change and they noticed I had a nail in tire, ordered a new one, put mt spare on so I could get back to work. Returned the next day, put new tire on my truck and put spare back under truck (I def didn't… wan to do that).. I was very smooth..2013 F 150 Crewcab service
by Flsteve88 on 04/04/2016Very (pleasantly) surprised at the level of service and attention we received from the moment we pulled up until we left. Everyone we encountered was smiling and helpful and/or asking if we needed anything. We had tires and brakes replaced… and an oil change done. David Addison was extremely helpful. Our thanks!Exceptional Service
by Beverly79 on 03/30/2016I have a 2013 Ford Escape and love my car! My experience with Greenway Ford has always been great. Terry Bennett has been my Service advisor since my husband and I purchased our Ford and he is exceptional! Terry takes care of all my cars… service needs and keeps me well informed of progress or delays. I actually look forward to having my car serviced so that I have an opportunity to see Terry!We appreciate your honest feedback, Beverly79. Thank you so much for choosing Greenway Ford as your first choice for service!
Extremely Awesome Service
by RULBANO5582 on 03/18/2016updated 03/30/2016Believe it or not, it was actually my first time taking my car to a dealership service for an Oil Change. I always feel that dealerships overcharge on services like this. In any case, I took my Ford Taurus for "The Works" Service, and let… me tell you, I was extremely impressed. Of course, I got the service for free, but after finding out how much it would've cost me, if I had to pay, I think, in the future, I will be taking my car to Greenway Ford Services from here on in.TERRY BENNETT IS THE BEST
by lcline220 on 03/29/2016Terry Bennett in the service department went above and beyond to help us out with our 2013 Explorer. He told us what was or was not needed to be done at this point. We were not having any issues with the vehicle but wanted it serviced… since it has over 53000 miles. Terry gave us great advice and we will definitely use Gateway Ford again for service.Great service
by Jdonacien7 on 03/27/2016Been having problems with my 2015 mustang but Terry has been giving me a fantastic costumer service he's doing the best he can to help me find the problemWe really enjoyed reading your feedback, Jdonacien7! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
M. Booker
by 4515040mv on 03/26/2016As always Terry treated as with great respect. He is always professional and wants to make sure we are please with the services that is provided to our car.First oil change
by TLM2014 on 03/25/2016I made appointment on line from work ! Since I work night shift it is the best time for me to communicate. I arrived and oil change was completed and customer service was excellent.Thank you for being one of our valued clients and leaving us your response to the quality service you received! We appreciate you choosing Greenway Ford, and we hope to see you again soon!
Great full service oil change
by mctopdad on 03/25/2016Quick and efficient oil change service, waiting area was very clean and had at least two T.V.s to watch. There was free coffee an or water bottles for the customers.Great people Great service
by millerdogg on 03/23/2016The Ford team was great. From unlocking my car when the keys were locked inside to letting my car get done when my wife made the appointment with dodge. I wanted Ford to do the work because we also own a fusion.They did and everything is of… course perfect.Your positive review means a lot to us and were happy we could help you! We look forward to seeing you again!
Excellent service
by Paladin8372 on 02/22/2016updated 03/08/2016Job completed and auto ready right on time and when promised. Great experience.We bought a F-150, Wait no we didn't
by hholley35 on 03/07/2016We went to this dealership Sat 3/5/16 and bought 2 new cars a 2016 Fusion and 2015 F-150. The F-150 was in another state so we were told they would drive it down to us, we signed all the paperwork for the 2 cars (which mind you we were… there for 8 hrs doing this) and we took the Fusion home and they said we will probably get the F-150 Tues or Wens. We got a call today from the sales associate saying that there was someone interested in that Truck up in the state that it is in and we can't have the truck now, but we can pay more for another. This is such crap, why did we sign paperwork and the title transfer if we can't have the truck. They are not whiling to do anything for us but buy another for more money. They have poor customer service!!!We certainly understand the clients frustration regarding this situation. It is always our desire to deliver great service to our clients. In this instance, our ability to finalize the purchase of the truck was dependent on an out of state Ford dealer. When we contacted the dealer on Saturday, they told us the truck was available but we would need to wait until Monday to finalize the trade. In the majority of cases, this is nothing more than a formality involving the other dealer choosing what they want from our inventory in return for the vehicle we want. When we contacted the dealer on Monday morning, we were told they had a customer come in over the weekend who was interested in the truck, but had not yet finalized that deal, and that they would get back to us within 24 48 hours with a final answer. We communicated this to the client telling him that we would have a final answer within that time frame. In addition, we provided some alternative trucks for him to consider in case of prior sale at the other dealer. Based upon the customers choice of a 2015 truck with very specific features and color, there were not many choices available. At no time did we ever tell the customer that the other truck was definitively out of the picture, as we did not know at that point, nor was the client under any obligation whatsoever to purchase an alternative. The client was free to, and in fact did, simply cancel his purchase, which we were happy to accommodate. While we certainly never want to disappoint a client, and the vast majority of our dealer trades are completed without issue, there are times when the situation is out of our control. In those situations we do our best to keep the client informed and to provide alternatives. We understand the importance of providing great customer service in todays competitive market and always strive to do our best. In this case, we were unable to satisfy the client due to circumstances that were beyond our control. We apologized and cancelled his transaction quickly and efficiently.
Tail gate damper
by Peaches6111 on 02/16/2016updated 03/02/2016The agents at the service desks provide fast friendly service, however they need more understanding of the capabilities of the mechanics.
Our Staff works hard to go the extra-mile for our valued guests! We hope we can continue to do business with you again in the future! Take care!
by greenwayford on 04/21/2016