Greenway Ford
Customer Reviews of Greenway Ford
Review type:
Perfect Oil Change
by MrAndMrs101610 on 06/03/2015I was able to get in at the last minute for an oil change that was desperately need and I wasn't able to get to my regular mechanic. The staff was excellent! Very friendly and helpful. They even complimented my regular mechanic on a job… well done in taking care of my car, and I thought that was very nice of them.FANTASTIC SERVICE!!
by finsbucs on 06/02/2015As always, the service at Greenway Ford was impeccable. I have had my vehicles serviced at Greenway for almost 10 years and have never had an issue with the work performed or the people that make it happen. I was very surprised and… disappointed to hear that Rick Ebanks was moving on and going to work at the Dodge store across the street from the Ford store. Because of the swift and competent service I have ALWAYS gotten working with Rick, I have made the decision to have my Ford vehicles serviced by Greenway Dodge. However, any major repairs will be reserved for the Ford store because of Jeff Hatch. Jeff is one of the Ford service techs and is a personal friend, whom I trust with my vehicles. He was the service technician who was able to diagnose the issue with the transfer case in my F250. People will typically avoid having routine maintenance performed by a dealer due to the presumed higher cost factor involved. Whether or not this presumption is correct, the outstanding service I always get from Greenway will keep me coming back.I just purchased my 2nd Ford Hybrid and love it.
by Hanklopez1 on 06/02/2015Bought a Fusion Hybrid. Matt was excellent. Very helpful from our first phone conversation to when I drove off the lot.Had "The Works" performed
by jtbonsall on 06/02/2015The overall experience was good. The contact agent was pleasant and checked on me during the waiting period to be sure that I was comfortable. After completion of my service she reviewed my check sheet with me to answer any questions that I… may have. Again the experience was very good. The negative and the reason I didn't give all 10's isn't a big issue. When the car was delivered to me it wasn't as clean as when I brought it in, the car and the windows had a light film of shop dirt, a quick wash or air cleaning would have been appropriate.jtbonsall, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you again for your business and we look forward to your next visit! Safe travels!
Great service !
by TonyK5347 on 06/01/2015Guys did a great job...came in thinking it was the tranny gasket...service correctly diagnosed and repaired the problem...didn't push me into unneeded repair work...Drew's Oil Change
by dgillespie015 on 05/31/2015I went in for an oil change. For the volume of cars that the dealership services, the job was competed in quick manor with friendly and knowledgable receptionist staff.Sunroof repair should have been coverd under warranty.
by thomasb10 on 05/20/2015updated 05/29/2015The service department is the best I have ever used. Love the level of serivce and bar is set high for other dealerships. ALthough there is a Jarret-Grdon Ford is closer to my house, I drive further to Greeneway because there service… department is so much superior.Great service. Clean facility
by rpdunn6 on 05/20/2015updated 05/29/2015Went very well. It took less than an hour with no reservation. They did all that was asked and more. I will be back at 10,000 miles for service again. What can I say!15,000 check-up
by explorer141480 on 05/20/2015updated 05/29/2015Terri was great as usual but tired of same old company line with warranty issues of "that's way it is" Solve the problem and keep your customers happy and coming backWe appreciate your honest feedback of your recent experience with us. Please let us know if there is ever anything we can do to assist you, and we will be more than happy to help!
Fantastic Services
by Venus925 on 05/28/2015I purchased a 2016 Ford Fusion. Your sales person LaTroy Burns was extremely helpful, very informative and made you feel very comfortable and relaxed during a stressful time. Albert who did the financial portion of the sale was also great.… He made me feel relaxed and comfortable. Everything went very smooth. Thank You so much!! I would recommend any of my friends and family to Greenway Ford.First Time Buyer- Awesome Experience on Busy Holiday Weekend
by sdonahue1989 on 05/28/2015This was my first time buying a new car and I honestly only came in to test drive a new Ford Fusion. I was going to shop around and compare cars after all the online research I had completed. After I drove a 2016 model, I asked to see a… 2015 and test drove that as well. Matt and Theresa were so helpful on Memorial Day weekend. It was very busy since there was such a great sale going on so even though I did have to wait a little longer than I had anticipated, it was reasonable and definitely worth the wait. I drove home in my new car and left feeling very good about the entire experience.Price Raise
by ThaddeusK on 05/28/2015Normally the only reason I come to Greenway for an oil change is the great price and also coupons. This time I had no coupons and the price was very expensive. I was quoted over the phone and when I first pulled in to give them the keys at… $41.00 and when I got the bill it was $71.00. I was told they quoted me the regular not synthetic oil. I like coming to Greenway for maintenance but with these prices I will have to go elsewhere.Thank you for your honest feedback of your service experience with us, Thaddeus. Please let us know if you have any additional questions about the services you received and we will be more than happy to help you.
fair
by safetyalex on 05/27/2015I feel that the company is tries to squeeze every dollar out of there customer; that the customer is the to be satisfy and that the share holders are first. Remember that if we custormors didn't buy our cars at ford your EPS would be allot… lower.Thank you for taking the time to leave us your honest feedback. We will continue to work hard and always improve for our valued guests.
100,000 miles and still rolling smooth.
by naejnz on 05/25/2015My service tech Terry is always a pleasure to work with. I feel that he always has my truck and my safety in mind. He looks at the best service plan for my budget. I am a 4 time Ford owner. I hope that the quality of service I have… received at Greenway Ford never changes.Here at Greenway Ford we sincerely appreciate your business, naejnz! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care, naejnz!
Makes you feel right at home!
by Biancaboden123 on 05/24/2015The staff there is very nice. They make me feel like I've known them forever. The customer service rep, I can't remember her name, was very sweet and made us feel right at home. I'll definetly be returning for future car maintenance!Thanks for your wonderful review, Biancaboden123! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Services
by lettyboop on 05/22/2015I purchased a 2015 Escape. I had some issues with the hatchback door but the service department quickly addressed the problem.Ford Flex 2014 purchase
by ttodd2010 on 05/04/2015updated 05/16/2015Had a great experience, love my new FLEX. It drives great, has tons of room and my doggies love it too!Congratulations again on your new Ford Flex! We hope you are enjoying all the wonderful features of your new car and we look forward to seeing you again!
Warranty work, completed as promised
by Handyman1212 on 05/13/2015Needed warranty work done for the tow package trailer breaks. Work was completed on time and at no charge to me, 4 stars because at first they wanted to charge me for the work. I had to jump through a few hoops to get them to look into when… I bought the truck and that it should be warranty workHandyman1212, thank you for writing this fantastic review and giving our dealership such a high star rating! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
2008 Ford Edge
by dimi1954 on 05/12/2015Ended up having a great experience after a ruff start with service. We had a small meeting with the service mgrs and they made sure we were taken care of.We're glad to hear everything was taken care of and completed to your satisfaction! Thank you for taking the time to leave us your feedback. Take care!
Warrantee Work
by bandedavis on 05/12/2015No charge. Lincoln extended the warrantee and the tail light on my 2010 MKZ failed. Greenway replaced it at no charge.Thank you for taking the time to leave us your response to our Staff's outstanding customer service, bandedavis! Please let us know if you ever have any additional questions! Safe travels!
Great, again
by Roh5741 on 05/05/2015Consistently good service and knowledgeable, friendly staffHere at Greenway Ford we sincerely appreciate your business! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care, Roh5741!
It is great to read such wonderful comments about your recent experience with us, Hanklopez1! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by greenwayford on 06/08/2015