City Kia
Customer Reviews of City Kia
Review type:
Sales
by Daniel on 11/25/2024
Excellent service, the treatment was wonderful, 100% recommended
Marilyn Santos the saleswoman, the best… you won't regret it.
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The following reviews are more than two years old. They are not included in the overall rating.
170 reviews
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Total Disappointment
by Gonzalez on 07/13/2017I tried to purchase a 2014 Ford Mustang at City Kia. I s/w their sales rep via email. I tried to setup a test drive with said rep via email. No reply. I went to City Kia chat and was finally able to setup the test drive for 1:30 the same… day. A rep from City Kia called me at 12:00 to confirm I would still be coming down for the test drive at 1:30. When I confirmed my appointment, said rep advised she would have the Mustang pulled around, filled up and ready for my test drive at 1:30. I drove 40 minutes though rain, paid $ 6 in tolls each way only to be told the sales rep I was told would meet me was not in. City Kia then proceeded to advise me the Mustang has been SOLD THE DAY BEFORE. I asked why the person who confirmed my test drive and advised she would be getting the car ready for my test, did not call me to let me know the car had been SOLD THE DAY BEFORE, thus saving me a trip. I was told, they were sorry. I WILL NEVER DO BUSINESS WITH CITY KIA EVER AGAIN !!!!!!!!! I WILL MAKE SURE MY CLIENT NEVER DO BUSINESS WITH CITY KIA AGAIN !!!!!!!Purchase New 2017 Kia Soul!!!!
by Christine on 07/09/2017Awesome Dealership! Stopped by the dealership today to look at a Kia Soul. Had no intentions of purchasing a vehicle today, however we were just looking. We were also impressed by the Certified Sales Consultant, Charles Crawford. He gave so… much detail of the Kia Soul and facts of the vehicle. We were impressed by his enthusiasm and his professional demeanor. We also had a few laughs and shared stories about our children. I asked about his daughter and you could see how proud he was to share a picture of her with us, he was beaming! He did an awesome job no pressure! We ended up purchasing! We are now part of the City Kia Family! Plus got a cute stuffed hamster for our new car!!Sales experience
by Ashley on 07/06/2017From the start, someone is there to greet you. I went there to look for a new vehicle and to see what were my options. We were helped by "BIG COUNTRY" and he was amazing.. He provided all options to us, The only down side was that they… showed me vehicles that were not in my price range and I was there for a long time. But Dewey "Big country" he worked with us for more than 8 hours until we found the right SUV to purchase.. He was so helpful and if anyone is looking to get into a new car or used he is the one to go to!!! So thank you City Kia for making this happen and getting a great rate on a 2015 Sedona for my family, we truly appreciate it .Excellent Service
by ex.joe on 07/09/2017I went to the shop to purchase my new Kia 2017, and I am so happy to have chosen City Kia as my dealer shop. Robert Lopez was very nice and so patient; he really took the time to help us and find out the best deal for our budget. We really… appreciate all his advice and orientation during the purchase process. Thanks City Kia. Caceres family.I love Tony Patrizzio!!
by JenniferWeber on 07/03/2017If you're going to City Kia, make sure to ask for Tony Patrizzio. Tony is the best! He helped us with our purchase of a new 2017 Kia Sorento. When you're with Tony, you feel like you're with family. He looks out for your best interest and… doesn't make you feel pressured like you would expect to feel when going to a car dealership. Tony is now my go to person at City Kia and I couldn't be happier, he will continue to help us with setting up service appointments and anything else we may need. We went in the other day and he took care of everything we needed. Again, if you go into City Kia, ask for Tony. You won't regret it, he's amazing!!!Tony Patrizzio was great!
by Ashley on 06/26/2017He provided great service and made sure I found something that was in my budget and that fit my needs.Thankful
by juanq816 on 06/14/2017From the moment we walked in the doors Vanessa Sanchez greeted us and assisted us in the purchase of our 2017 Kia Forte. It was our first time at City Kia and our first purchase ever of a Kia vehicle, Vanessa Sanchez was very professional… and made us feel welcomed and she kept us updated as the deal was being done, we are thankful for Vanessa Sanchez and everyone that made it possible to be able to purchase our 2017 Kia Forte, glory be to God. Juan & Evelyn QuinonesFirst class dealership
by Nuno on 06/05/2017Yesterday 6-4-2017, I went to what I believed to be a first class dealership. A dealership where I bought my second vechile from. I was very dispointed with my experience with the sale of a 2015 kia soul which happened to be my wife dream… vecihle and color , mustard yellow. I was not unhappy with the sales person but the experience became a nightmare as we realized that the vechile we just purchased had many cracks on the windshield. I drove vechile back same day and was told that I was being picky and difficult. This vechile also had some front end damage. Of it wasn't my wife favorite color and vechile I diffently would have not purchased it. I could honestly say that I will never purchase another vechile from your city kia on orange blossom trail. Nor will any one o know. I am President of the cape verdian Association in Osceola County. I will make sure that relate my experience to others.Happy Daughter
by 2015SedonaOwner-Orlando on 06/02/2017We were not planning to actually purchase a vehicle, just stopped in to see what they had. Charles, Jason & Carols were easy to deal with, pretty straight forward and we got the deal done. They were willing to compromise to close the deal… and although payment isn't exactly what I wanted and could have bought maybe $1000 cheaper elsewhere - they gave me double (4 yrs) Free maintenance on the vehicle for free - which is a huge savings for a new family. So thank you City Kia for making this happen and getting a great rate on a 2015 Sedona for my daughter and her family.Service department
by Stephanie on 05/06/2017The whole entire service department was very welcoming for my first time and I had a great time waiting for my vehicle with the great customer service from the employees who work out front such as Oscar, and others. Thank you Kia! Ur… awesomeWorst Car Buying Experience...ever!
by HarryS on 05/03/2017Firstly, I called ahead and spoke to Diana (internet sales mgr). I explained to her I am not well and have to ask my brother to bring me there and didn't want to go through price haggling as I would not have the time for it. We discussed… pricing for a new Kia Soul Automatic car and she gave me a 'non haggle' out of the door price and said all I need to do is visit there, test drive the car and the price is guaranteed. On visiting we were greeted by George who showed us the vehicles and it was such a pleasure working with him (he is a gentleman and the nicest person working there....that we met). However we were attracted to the Kia Soul Plus which George said may be around $2,000.00 more. So we were introduced to Hamza to re-discuss pricing. He said George made a mistake and the Kia Soul Plus is $3,000 more. He went on to calculate the final price and came up with a total that was $4,000.00 more. So we told him we want to forget about the Plus and we would just like to get the Base that Diana gave us a price for. He then came back to us with a price that was $2,000.00 more. We asked to have a minute with the GSM Eddie but he never found the time to talk to us. Actually after seeing how condescending and demeaning he was to his staff we just decided to leave. We had no choice but to walk away with such a terrible experience. Avoid going here. These people are unethical and totally misleading in their promises. They do not deserve the business of decent self respecting people.Sales expriance
by Toyamary_25 on 04/26/2017Amazing sales department. Greeting from the moment you walk in to the time you are gone with your new car! As i walked into the sale department everyone was great laughing and saying hello, that when I met my sale rep Christian… Rios!!!!!!!!!!!!!!!!!!!!! woot woot. I really tough that I was not going to leave with a new car and trade my car in but thanks to Christian everything went more then perfect. I don't think it couldn't have been any better. From Christian to his boss and co-work they were all friendly and nice. It feel like i have became apart of a big family that truly cares. I purchased my car on April 1st 2017 and till this day Christian keeps in contact asking how is every. Best place to buy a car they truly care and will work with any situation you are in!!! Walk in and ask for Christian Rios you will not regret it, everyone in the sales department are great!!Sales haggling
by Shakera Munnings on 04/11/2017Back in febuary I was in search for a Kia Sorento. I Spoke with a representative and advised 1. I have a vehicle to tade 2. I owe 2 grand more than what it is worth 3.im not looking to pay more than 330 a month. Sales person Marilyn Santos… said ok we will look at the options. I told her I was interested in a 2015 or 2016 car. She advise me because i owe 2 grand more on the car they have rebates and incentives. I was excited. After i gave all my information. S he came back with some rediculouse number $8,000. Down $600 a month. I what world will a person pay that much. Her rebuttle was so harsh. She said sweety you have to look at your current car and the xondition it is in.. I was so mad. 1. She called me a 35 year old women sweety. 2. The rebates did absolutely nothing. I a complete waist of my time.Excellent experience!!
by cosme34lm on 03/22/2017I recently bought my new Sportage. Robert Garner is an excellent salesman, he explained me all, the process of my buying was very easy and fast. Thank you for everything. I recommend this dealer to everyone. They're awesome!!!Wonderful Car Buying Experience.
by couchpugs on 03/22/2017My husband and I recently purchased a new Kia Niro EX at City Kia . Our sales consultant was Joe Dabila and he was absolutely wonderful to deal with... from start to finish. He made the whole car buying experience a pure joy! He went… above and beyond to get us exactly what we were looking for at the price we wanted to pay. The level of customer service in this dealership is above par. Thank you all so much! Sincerely, J&J2017 Kia Forte
by barbie3733 on 03/14/2017I went in with no intentions to purchase a new veichle but thanks to Charles Crawford for his Superior Service we got a new car and he was such a great guy this is my third Kia with City Kia will definitely recommend to family and friends.Excellent superior service
by bridgewater95 on 03/13/2017Soon as I walked in, I was greeted by a gentlemen by the name of Charles Crawford. I wasn't really coming to buy a car that day necessarily , I just wanted to see what prices were & what my options were looking like. My credit wasn't the… best so it was kind of a hassle finding something affordable & in my price range. But after weeks of Charles looking out for me doing research finding different cars I would like, he always kept In touch with me & found a few options I would consider. He made the experience more on personal level instead of dealing with me as any customer. His excellent service was able to provide me with the best deal on a car which I fell in love with soon as I saw the interior. He knew exactly what I was looking for in a car & he was persistent in helping me find my dream car, in which he did. He did not give up on me nor did he give up on getting me the best deal on a car. & I appreciate him so much for it. I would recommend anyone to come see Charles Crawford down at the city Kia in Orlando fl if your looking for the best service & experience purchasing a vehicle.Family
by mino01emt on 02/26/2017Went in with no intention of buying but Will and Tony Patrizzio made it so easy and fun. Treated like they would their own Family. Will definitely send friends and family there. Tony was AMAZING!!!disappointed motivated buyer
by colombelli on 02/11/2017Me my wife and daughters took a 40 minutes trip to attend teh invitation to check out the CERTIFIED SENODAS offered at CITKIA website. What was suppose to be a good deal, became a disrespectful behave from the sales manager Oscar towards my… wife and me. She accuses my wife to be agressive against him, all that, because my wife nkow how to ask questions about the fees added on the proposal that the made and I asked why they were offering to trade in my car, if we did not went to do that, we went to cash buy a car and they evaluate my car despite I was not offering a trade in, just the opposite the sales manager wanted to TRADE IN my car.So when we started to negotiate and chatting about it with him looking forward to close a deal, then suddenly he started to mentioned how aggressive my wife were on asking questions about the $2000 CERTIFY WARRANTY FEE and others that he could talk about it but do not convince her or me about the real necessity or need of it and the value for it. And we were negotiating a 2016 SEDONA with the factory warranty still active. With out forget that he waited my wife attend my little girl to start the complaining about the questions that my wife made, like a bad use ruse. So suddenly he stops to talk about the value and pricing negotiation and he close the negotiation and send us away, I got so surprised, that i could not understand what was happening and why. I became so puzzled about the obtuse and irrational behave of the sales manager Oscar that I only could understand that he sent us me to move of the table and asked to leave the premises of CITY KIA dealer ship. With out forget that he held my car key and I was so constrained by him that I was afraid to ask him back for my key, because it makes be believe the possibility that him will call the POLICE of start a TANTRUM of some kind. I felt like me and family were chased away from the premises of CITY KIA dealer ship. At least the sales assistance Cristian was care full to go and get my keys, and by the way, Cristian was a like a gentleman on treat was, very calm, helfull, respectfull a true English Lord on attend our.Feels like family
by puredesignz on 02/06/2017Wonderful people, worked well with challenging situations. I would absolutely recommend buying from here. Also would like to thank Moen & everyone else for helping Me -ToyaThe best experience ever.
by ssummerville on 02/03/2017I went in looking for a vehicle for my growing family. Robert Garner greeted me with some of the best customer service I've ever experienced. He show me a few vehicles that were a fit to what I was looking for. We settled on a minivan. He… took the time to work with me and get me and my family in a new van. My family absolutely loves the van. My next vehicle purchase would definitely be here at City Kia and hopefully with Robert Garner.
About our dealership
Are you in the Greater Orlando area and on the hunt for a new or certified pre-owned Kia? Come check out our huge inventory of vehicles at City Kia of Greater Orlando located at 9550 S Orange Blossom Trail in Orlando.
We work closely with all our clients to match you with the SUV, crossover, sedan, or efficient compact car that best fits your busy lifestyle. Our sales staff are trained to listen to all your needs and desires to find the right ride at the right price. Proudly serving Deland, FL. Come in today and Experience a whole new way to purchase or lease a Brand New Car and receive 100% Customer Service !
What sets us apart
With every New or Pre-owned vehicle receive 2 year FREE MAINTENANCE from City KIA OF GREATER ORLANDO
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Daniel, Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Marilyn's efforts could meet your satisfaction and recommendation! We are thrilled to know that she is the best and treated you wonderfully. Congratulations on your new vehicle- behalf of the entire team!
by City KIA of Greater Orlando on 11/27/2024