Orlando MINI
Customer Reviews of Orlando MINI
Review type:
Ian and Nick were amazing!
by Jenna McKay on 08/24/2025I went in to the dealership with a specific car on the lot in mind. After making an appointment with Nick over the phone, he had the car waiting out front for us when we arrived. We took a look and a short test drive. Nick was easy to talk… with and made us feel comfortable! The entire process was so easy. When he let us know he wouldn’t be in the following day for us to pick up the vehicle, he put us in touch with Ian. Ian was energetic and made all of the paperwork easy to understand. I would recommend either salesmen if you’re looking to buy a car at Orlando Mini!Love Orlando Mini
by Stelfer on 08/24/2025Our salesman, Ian, had a no pressure, how can I make this a great experience approach. He answered all questions and kept us abreast of our delivery date. He was well versed and walked me through all the bells and whistles of my new… convertible. The rest of the staff at Orlando Mini was extremely personable. My husband wanted a diet soda and they went to great lengths ("borrowing" one from the GMs fridge) to get him one. I highly recommend the team at Orlando Mini. If the front of the house is any indicator of the service we'll receive from the service tram, I look forward to our first service.Congrats on your new convertible! It's great to hear Ian and our team made everything smooth, from delivery updates to the mini soda rescue. We truly appreciate your recommendation and look forward to supporting you in the future. Welcome to the Orlando MINI family!
Great stuff
by John Doe on 07/13/2025Friendly stuff, always eager to help out treat people like family.Thank you for stopping by to share a positive review of Orlando MINI!
Great buying experience
by Rachael on 07/03/2025My husband and I recently purchased a 2021 VW Atlas from Orlando Mini with the help of Ian. Ian provided exceptional service and communication. With Ian's great communication and transparency with sending us pictures of normal wear and tear… cosmetic imperfections we were able to stay assured the drive to Orlando would be worth it to check out the car. The purchasing process was accurate and timely. Great car shopping experience at Orlando Mini. Good communication compared to another Orlando dealer. Thank you. Have a happy 4th!Rachael, thank you for choosing Orlando MINI and sharing your experience with Ian. He is a great asset to our team and we know he'll be excited to hear that you and your husband are happy with your new 2021 VW Atlas. Safe travels!
Customer service is anything but mini—it’s HUGE!
by Matthew Heatley on 06/29/2025100% recommend! Customer service was over the top—it’s obvious that Nick cares about his customers and is passionate about cars! MINI Orlando offers an experience that we would be happy to repeat.Matthew, we're delighted to hear that Nick and the Orlando MINI team provided such an exceptional experience for you. Thank you for recommending us, and we look forward to welcoming you back in the future!
British Mini
by Barb on 05/28/2025I went there looking for a new mini Cooper four-door. But I saw a British decorated used mini Cooper four-door. And I was smitten. The salesman Connor was very good the other people there that helped with the sale were also excellent. Got… the payment amount I wanted and it is a sweet ride.Barb, we're delighted to hear that Connor and the team at Orlando MINI helped you find your perfect ride! Enjoy cruising in your new Mini Cooper!
2025 Mini S Cooper Convertible
by Sophan Style on 03/16/2025This was my first time buying a Mini Convertible and first time I been to Orlando Mini and Fransico @ Orlando was nothing but Wonderful!! The Best Person I’ve ever worked with!!! I have been shopping for a few months and never settled on a… vehicle because of how I was treated at other dealership Fransico listened to me from day one and fulfilled all my questions and needs and he made my buying experience so stress free and the transition was fast and easy Im So Happy and Satisfied with my experience of buying my Mini Thank You Fransico!We're delighted to hear that Fransico made your first MINI Convertible purchase such a positive experience at Orlando MINI! It's wonderful knowing he provided attentive service and ensured a stress-free process. Enjoy every moment with your new car, and thank you for choosing us!
This is how dealers should be!
by Matt Hoskins on 03/11/2025It was refreshing dealing with Orlando Mini. There was no sales pressure at all. I appreciate all the information Connor provided in Sales and Brittany from Finance made everything clear and straightforward.Matt, we're delighted to hear that Connor and Brittany made your experience at Orlando MINI smooth and pressure-free. Thank you for the positive feedback!
Customer Service can't be beat!
by AndrewD15 on 01/27/2015Buying my new MINI Hardtop 2 Door Cooper S from Orlando MINI couldnt have been easier! I received nothing less than superior service from Orlando MINI. Tom, my Motoring Advisor, was excellent! He was highly informative and supportive in… helping me through the entire process from ordering to delivery of my beautiful new MINI. When it came time to pick up my new MINI, Brittany, the Business Manager, was extremely helpful in answering all of my questions in order for me to select the best MINI Extended Motorer Protection Plan and Maintenance Program Upgrade to fit my budget. My Cooper S arrived ahead of schedule with all options exactly as ordered; and is absolutely stunning in both the way it looks and drives! I love my MINI, and cant thank Orlando MINI enough for making this experience so enjoyable for me.That's the type of experience we strive for on every visit! Congratulations on your new MINI Cooper Hardtop and welcome to the Fields family! If there is anything else we may do to enhance the quality of your ownership experience, please let me know. Happy Motoring! Warmest Regards, Mike Torre, General Manager.
Handled whole lease over the phone... no issues.
by phillip2451 on 08/06/2014Worked with Christine and Dan W, this was one of the better car buying experiences I've had. They prepared my whole lease over the phone, and I drove from Tampa just to sign. Everything went smoothly, which is highly unusual from previous… experiences I have had. The used cars sales manager handled my paperwork and he was a cool guy as well. Very pleased, and will definitely drive up again to renew my lease.Thank you for your kind remarks! Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. Best Regards, Mike Torre, General Manager.
Great New Location
by orlandorick on 10/16/2009I am so happy that Orlando Mini is in my neck of the woods. There new location is easier and much nicer then the downtown location. I have been a customer of Mini for 5 years now and it is a great group of employees here. This… organization should be an example to other dealers out there how to provide good customer service. If you are in the market for an great fun vehicle you have to visit Orlando Mini. No one will jump out on top of you when you get out of your vehicle when you get there. You can look around at a tranquil pace and if you need help they have a great sales force. I am on my 3rd mini and couldn't be happier.I'm glad to hear you like our new location, orlandorick. Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to the group you mentioned. Best Regards, Mike Torre - Manager (mtorre@fieldsauto.com).
Why get a MINI anywhere else?
by tnewton1 on 05/22/2014updated 09/01/2025The service you get from Orlando MINI is amazing! I purchased my MINI from here almost two years ago and I've never been more pleasant with a dealer experience before! Normally, you go to a dealer you get a sales guy that pressures you,… only cares about his comission and that's it. If you're looking for that type of experience, don't come to Orlando MINI! They will treat you like a person! In fact, whenever I come in for service, my Motoring Advisor, Nick, always comes over to say hello and make sure Service is taking care of me. That's some real dedication! That's also how you earn a customer for life! I'll definitely be purchasing/leasing my next MINI from Nick at Orlando MINI!Thank you for your kind words! It's our pleasure to serve all of your MINI Motoring needs. If there is anything else we can do to make your ownership better, please let me know. We look forward to seeing you on your next visit! Best Regards, Mike Torre, General Manager.
first mini, waited forever;
by troup1998 on 05/15/2013updated 09/01/2025until my kids were ready to drive. Now I've got an awesome 2012 Clubman 9k miles, loaded. We love it, such a fun car to drive. The sales process was quite a delight, no pressure at all from Pratik P., even after I put him through weeks of… indecision. Orlando mini gets 5s stars too, nice experience. They treated us very well, especially my son and his 2 friends. 15 dipping dots ice creams later and l was still indecisive.Congratulations on your 1st MINI! We are happy you had such a great experience here! I'm glad to hear you loved the complimentary ice cream and our amenities. If there is anything else we may do to better serve you, please give me a call at (407) 835-2727. Best Regards, Mike Torre - Manager (mtorre@fieldsauto.com).
Exceptional Staff
by swjusa68 on 06/10/2013updated 09/01/2025I recently went car shopping. My goal was to find a used car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that had great gas mileage, had plenty of… head room and leg room for me and passengers, and at a payment less than $250 monthly. I wanted all of this and in addition to the most important criteria I was looking for, the best interest rate possible. My best friend recommended BMW Mini Copper Store. So I headed out Memorial Day Weekend and Visited the Mini Copper store, along with Toyota, and Kia. I was absolutely blown away by the professionalism and respect given at the BMW Mini Cooper store by each and every member of the staff that had dealing with me. The Sales Man Arie listened to my needs list and he showed me only cars that met those needs. I test drove several car before deciding on a 2012 Nissan Versa SL. In the Negotiations, $1500 was reduced from the car price and the APR was approved at 4.39% and a monthly payment of $231. I told Arie to let me shop around and I would get back with him. When I went to Toyota, the sales man was pushy and using hard sales skills. A soft sell approach work better for me, but he was not recognizing that his aggressive approach was a turn off for me. Also when the sales man introduced me to the finance man and manager, they turned there back on me without smiling or extending their hands for a hand shake, and they reprimanded the sales man for not having me do a test drive yet and that he was not following protocol. I was truly offended. They should have shock my hand and then pulled the sales man aside privately. At Toyota, they were pushy, aggressive, rude, and unprofessional. The APR came back at 7.99% on a new car which was an insult. I was preapproved through a credit union for 7.5% on a used car and 5.5% on a new car so Toyota recommended that I go with the loan at the credit union and come back, but with how they treated me, I was not interested. Next I went to Kia. The sales man did not have knowledge to any of the questions I was asking. Also, they did not have the car I was wanting, so he was trying to get me into a different model instead. I did not even give them a chance to run the numbers because of the sales mans ineptness. I call Arie back and told him I wanted to close on the deal and went back the next day. During the final stage, the finance manager was amazing with finalizing the paperwork and I left a proud owner of a car that met all my needs. The level of service provided to me while working with each member of the BMW Mini Copper staff was exceptional. I am so very impressed with the quality of service provided. I do not want to forget to thank Mike the General Manager. On both days of the negotiation he personally stopped by several time in the coarse of the business transaction and shock my hand and ask me how I was doing, and whether I needed anything. The management at Toyota could truly learn something from Mike. Mike clearly has set the example of how to treat a customer and the rest of his staff follows his lead. An example of a great leader. Thank you so much to all the men and women at the BMW Mini Copper Store. It was a friends recommendation that got me to visit BMW Mini Copper to begin with, so thank you Gina for your recommendation. Word of Mouth Advertising is the best, so to pay it forward, I have already told all my friends and family to check out the BMW Mini Copper Store the next time they are in need of a new or used car.Thank you for your response, swjusa68. We appreciate your kind words and your business! It's reviews like yours we strive for on a daily basis. The next time you stop by for your free car wash, please swing by my office to say, "hi" and let me know if there is anything else I might be able to do to elevate your experience with us. Warmest Regards, Mike Torre (mtorre@fieldsauto.com) - General Manager.
Exceptional Dealer
by jeffj6 on 03/04/2014updated 09/01/2025While looking for a more sensible car for my daughter, I reluctantly agreed to a Mini test drive. I usually dread the auto dealerships while car shopping but the Orlando MINI experience was completely different from the start. The… salesperson, Jim L., was warm, friendly, knowledgeable and understanding. The Mini test drive was so much fun that we decided on a Mini and the rest of the process (negotiation, finance, delivery) was the best car buying experience of my lifetime. The Mini Cooper is so much fun and economical to drive that I returned a month later to Orlando MINI and bought a second Mini for myself!Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mike Torre, General Manager.
Mini Car, Major Happy
by bdmini on 02/21/2012updated 09/01/2025I have been looking for a small, fun, fuel-efficient car for several months now and couldnt find the right combination. I finally came to Orlando Mini and got everything I was looking for. I was particularly pleased with the… knowledgeable, yet relaxed, product demonstration from Jim Lentini. He was personable and easy to work with. His familiarity with the brand was extensive and he acted like a true professional. He represents the company very well. The dealership was an exciting place to visit with a great selection of inventory both new and used. I also was impressed with the modern facility with all of its amenities and luxurious surroundings. To be honest, I felt like I was buying a much more expensive vehicle. They really treat customers to a terrific experience. From the initial sales consultation, to the test drive, finance to delivery, the process went off without a hitch. I left the dealership feeling like a king thanks to you and your staff. It's funny, even if I had not been looking for a Mini Cooper, I would have been hard pressed to leave without one after this superb buying experience.Thank you, bdmini. We are proud to have you as a member of the Fields' and Orlando MINI families. If there is anything else we may do to heighten your ownership experience, please give me a call at 407-835-2727 or drop by my office the next time you stop in. Sincerely, Mike Torre - Manager (mtorre@fieldsauto.com).
MINI Countryman
MINI Hardtop 4 Door
MINI Cooper
Jenna, thank you for recommending Nick and Ian! We're thrilled to hear they made the entire process seamless for you. Enjoy your new car, we wish you many safe and happy miles ahead! - The Orlando MINI Team
by Orlando MINI on 08/25/2025