Orlando MINI

I recently went car shopping. My goal was to find a used car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that had great gas mileage, had plenty of head room and leg room for me and passengers, and at a payment less than $250 monthly. I wanted all of this and in addition to the most important criteria I was looking for, the best interest rate possible. My best friend recommended BMW Mini Copper Store. So I headed out Memorial Day Weekend and Visited the Mini Copper store, along with Toyota, and Kia. I was absolutely blown away by the professionalism and respect given at the BMW Mini Cooper store by each and every member of the staff that had dealing with me. The Sales Man Arie listened to my needs list and he showed me only cars that met those needs. I test drove several car before deciding on a 2012 Nissan Versa SL. In the Negotiations, $1500 was reduced from the car price and the APR was approved at 4.39% and a monthly payment of $231. I told Arie to let me shop around and I would get back with him. When I went to Toyota, the sales man was pushy and using hard sales skills. A soft sell approach work better for me, but he was not recognizing that his aggressive approach was a turn off for me. Also when the sales man introduced me to the finance man and manager, they turned there back on me without smiling or extending their hands for a hand shake, and they reprimanded the sales man for not having me do a test drive yet and that he was not following protocol. I was truly offended. They should have shock my hand and then pulled the sales man aside privately. At Toyota, they were pushy, aggressive, rude, and unprofessional. The APR came back at 7.99% on a new car which was an insult. I was preapproved through a credit union for 7.5% on a used car and 5.5% on a new car so Toyota recommended that I go with the loan at the credit union and come back, but with how they treated me, I was not interested. Next I went to Kia. The sales man did not have knowledge to any of the questions I was asking. Also, they did not have the car I was wanting, so he was trying to get me into a different model instead. I did not even give them a chance to run the numbers because of the sales mans ineptness. I call Arie back and told him I wanted to close on the deal and went back the next day. During the final stage, the finance manager was amazing with finalizing the paperwork and I left a proud owner of a car that met all my needs. The level of service provided to me while working with each member of the BMW Mini Copper staff was exceptional. I am so very impressed with the quality of service provided. I do not want to forget to thank Mike the General Manager. On both days of the negotiation he personally stopped by several time in the coarse of the business transaction and shock my hand and ask me how I was doing, and whether I needed anything. The management at Toyota could truly learn something from Mike. Mike clearly has set the example of how to treat a customer and the rest of his staff follows his lead. An example of a great leader. Thank you so much to all the men and women at the BMW Mini Copper Store. It was a friends recommendation that got me to visit BMW Mini Copper to begin with, so thank you Gina for your recommendation. Word of Mouth Advertising is the best, so to pay it forward, I have already told all my friends and family to check out the BMW Mini Copper Store the next time they are in need of a new or used car.