Customer Reviews of AutoNation Chevrolet West Colonial
Review type:
Sales person
Hello Brandon, we're happy you found Manny to be so supportive during your experience here at Autonation Chevrolet West Colonial. If you ever need help, just give us a call. Happy motoring!
Great customer service
by sia ketor on 04/29/2025My service advisor Luis was very pleasant, which my appointment was scheduled for 7 am and he had me in and out. Great customer service, great communicator.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Sales person
by Brandon on 03/18/2025Sales person Manny helped me out so much. I would recommend him to anyone looking to get a car.We are pleased to hear you had such a positive experience with us, Brandon! Thanks for the recommendation, and have an amazing day!
Hello Brandon, we're happy you found Manny to be so supportive during your experience here at Autonation Chevrolet West Colonial. If you ever need help, just give us a call. Happy motoring!
Waiting for sales rep to make good on some issues
by TraxOwner on 01/24/2025My experience at AutoNation Chevrolet went MUCH better than expected. I have purchased my last 4 vehicles online to avoid dealerships. I had ZERO pressure not only from the sales team (Paul) but also the finance director, who were calming,… assuring and way above and beyond accommodating through my entire experience. Auto Nation in Orlando was the best buying experience I’ve had ever, purchasing a vehicle. I actually had a fun day being there. The whole staff are awesome. Update January 2025: Will change this review when sales rep makes good on some issues that need resolution. Until then, two stars.Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 218-8216 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 218-8216 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (407) 680-0751 at your earliest convenience to discuss how we can turn this experience into a positive one.
THIS PLATFORM WILL NOT ALLOW ME TO CORRECT AN EDIT! DEALERSHIP, SALES TEAM, FINANCE, GM, EVERYONE IS OUTSTANDING. FIVE STARS ACROSS THE BOAD. BEST DEALERSHIP EXPERIENCE I’VE EVER HAD.
Auto Nation Chevrolet in Orlando
by TraxOwner on 01/17/2025My experience at AutoNation Chevrolet went MUCH better than expected. I have purchased my last 4 vehicles online to avoid dealerships. I had ZERO pressure not only from the sales team (Paul) but also the finance director, who were calming,… assuring and way above and beyond accommodating through my entire experience. Auto Nation in Orlando was the best buying experience I’ve had ever, purchasing a vehicle. I actually had a fun day being there. The whole staff are awesome.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Ghosted
by Jeff Ebert on 07/22/2024Bought a new car here now have no proof of registration for the vehicle I purchased. Dealership has ghosted me, I've received no effort of communications despite texting, emails, and leaving voicemails.Hello Jeff, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Quick and easy
by Sully45 on 04/27/2024I needed a new car and was driving home with it before noon.We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Good Truck, Friendly Sales Team
by LMirandaJax on 02/12/2024The sales team are very experienced and niceHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great until the next day
by mt997561 on 02/11/2024Bought the car, salesman was great, had to go back the next day to finalize purchase. Asked about an indicator light that was on and they had told us they would top the car off. The salesman said he would check on it. The used car manager… interrupted our conversation with the finance guy, holding the keys out to us and rudely proclaimed thst they would "NOT be fixing the light, that was asking way too much, shop time is $200/hr, we already discounted thr car, they would not be doing more." Very rude and unprofessional. We will not buy another car there, it was embaressing to us and not necessary. So buyer beware, we learned a lessson.Hi, we are deeply disappointed by your experience at Autonation Chevrolet West Colonial. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0751 to discuss what we can do to help.
Thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 218-8216 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
UPDATE: Called a couple of times to speak with the GM as recommended, could not ever reach them so left message but never heard back.
Terrible experience
by Shay smith on 01/14/2024Most regrettable experience all around. When trying to purchase my vehicle, I already had financing completed and a check ready. After explaining over 10 times that I do not want to finance with them, I was still asked so many times that I… almost left. Clearly coercion is a big thing in this dealership and that was really off putting. I was told since I owed tolls on my tag, it couldn’t be transferred. I was given a paper tag. Went to immediately pay my few dollars worth of tolls and was told it could have been transferred like that from the start. I called the dealership 8 times in the following weeks to transfer my tag and it has only just been done days before the paper tag expiration. Since the first week that I’ve had the car, it makes a really loud bass/rumbling noise while driving. It’s goes on and off, but more on. It gets louder than any music or an active phone call. Finally had the time to take it in yesterday and was told I would need to drop it off for a week to get looked at. If I knew that I would need a 2024 car fixed immediately after purchasing, and I would be left without a car at all, I never would’ve bought it. I looked it up and apparently , it’s a known and wide spread issue with this vehicle. I work and don’t have other options to be without a car for a week without a loaner. Last thing, the sales person , Mr Judovich advised me that I would be receiving a $500 rebate, for which I filled out information for. I have not received anything. I was also told that my sister would be receiving $100 for referring them to me. She has not received anything either. This was my first time purchasing a new car and it was a terrible experience. I will make it known how this place does business and I will not recommend to anyone.Shay, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 218-8216 -- we hope to hear from you soon.
Called a week ago to speak with the GM . Left a. Vm and never heard anything back
Long wait, bad communication
by Buyer373 on 01/12/2024It is a big dealership so everyone's experience would be different. My experience with James was not good. His excuse was that 90% of people don't show up. We waited for hours to be able to see and buy a car we drove 2hours to. Before and… after buying the car he was ignoring the calls and texts.We regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (407) 218-8216. We look forward to hearing from you.
Hi, we are deeply disappointed by your experience at Autonation Chevrolet West Colonial. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0751. We hope to hear from you.
Excellent Customer Service
by CherCLe on 12/20/2023The entire process from beginning to end was fantastic. Excellent customer service and the staff was very knowledgeable and helpful. Would definitely recommend to family and friends.Hi, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. We appreciate your recommendation of Autonation Chevrolet West Colonial and we hope to be of service again in the future.
Quick and Easy
by S Tirpak on 12/12/2023The entire experience unfolded seamlessly and effortlessly. Initially, I brought my car in for service, and within a few hours, I found myself driving off in a brand-new 2024 Chevy Malibu. The transition felt timely and natural, and I… attribute this smooth process to the exceptional expertise, hospitality, and professionalism of Dave, Jose, and Rodney. Many thanks to them for making this transition so enjoyable and hassle-free.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by SHAINA!86 on 12/12/2023Justin Linwood who was my advisor was very rude and disrespectful!! I purchased my car from this same dealership back in 2011 and the car is a good running car never really had and major issues as long as I keep the maintenance work upon… it!!! The way I was treated this past Saturday was a shocking to me!!! I made my oil change appointment in advance and was told by the answer service team that you guys had a special going on for a oil change of 79.99 your advisor didn’t want to acknowledge it he was flat out rude and could careless his demeanor show it all!!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0751 to discuss what we can do to help.
they will rip you off!
by Sherri Perry on 11/20/2023My teenage daughter saved for 2 years to buy a car and we chose one at this dealership, a 2014 Chevy Cruz. She was so excited about it. We saw the car on Edmonds.com. The check engine light was on when we went down to pick it up. When I… asked about it, the salesman flat out lied and said it had something to do with the air compressor. We drove it home and the next morning the oil light was on. All the oil had leaked out of it. They towed it back to the service dept the next day and had it for two weeks. We went down to pick it up and it drove home fine. The next morning the check engine light was on again and it smelled like burning oil. I called several times today and left several emails for the GM with no response. Finally, at 4:30pm, the service manager called me back and said they weren't going to do "anything" about it because they'd already spent a lot of time and money on this car. So here we are with a car that we financed and my teenager put $4k cash down on and it doesn't even run. Do NOT buy a car here. They don't care about you after you sign the paperwork and drive the car off the lot. It disgusts me.dismissed and forgotten
by MGervia on 11/19/2023I have been a great car owner, I am on my third with Automation, and my last two equinoxes I have got from them, the last being in Dec 2019. I had an appointment to have my battery changed. A day after I get a sales call on how AutoNation… would like to make an offer on my car, as they need used cars. they had all my current information and miles and told me they could help me get in a new one with out it changing my payments too much. We talked about trucks and it seemed like the only trucks they had on the lot were Silverado and starting around 55,000 I informed them I would be looking for a medium-sized truck. I was told that the paperwork would get done and I would be sent an offer for my equinox, there are only 8,500 left on it with 98,000 miles they would send me an offer for it. Now I am going to get a new truck, I was not ready right this moment but if an opportunity came along that was good I would consider it. It's now been a week and a half and not a word. I guess I and my car are not that great a deal for them. When you say you are going to do something, do it! Don't play games or come to me fishing for an easy pitch and sale. this is why I am looking at the Nissan Frontier and others. I don't like being played with.Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0751 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service Department
by Jim Kramer on 11/08/2023Service Department Manager was Disrespectful ! If he was an employee of mine and spoke to a client the way he spoke to me he would have been fired on the spot.Hi Jim, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0751. We hope to hear from you.
Brake on my van. Saving my vacation
by Chevy Van on 10/28/2023The service team was great. The technician and mechanics went above and beyond the call of duty. My brakes went out and I was on vacation in Florida. We had our truck back within 48 hours. Miracles do happen and they happen there.Hello Chevy, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
My 23 z06
by David swihart on 10/20/2023Bought a 2023 corvette z06 oct 3. I never leave reviews for couple weeks to see what pops up and how the treatment is after sale. It was great working with Oliver. He was very easy to work with he would be getting 5 stars. The problems… are with financial side. I normally would never buy a after market warranty. I did because of the expensive wheels and brakes. Jorge dominquez really pushed them explaining they would cover them! Turns out every extra warranty he pushed me to buy are excluded from the vehicle I bought, $6000.00 worth of warranty that i won't beable to use. To cancel you have to get the dealership to submit it. No one has returned my calls, I've left 3 messages this week. You can't talk to secretary you have to pick sales, service and parts. If you try for secretary it runs you in a endless loop Looks like i will have to drive 2 hours to cancel extra crap not geared towards this car.Hi David, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Best Dealership!!!
by TheCrows on 10/06/2023We were so happy with our experience at AutoNation Chevrolet. Our salesman Jonathon was fantastic!!! He really worked with us to find what we wanted and was a pleasure! Everyone was very nice and helpful and we will definitely go back.… Fantastic place!Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Bought 2019 Chrysler Pacifica
by Steve S. on 09/17/2023Tim White was my sales guy very knowledgeable and worked out a deal exactly the way I wanted. Not pushy just there to make your buying experience great. Recommend him to anyone that wants an honest and fast car buying experienceHi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
New Car Buying Experience
by Vino1234 on 09/14/2023After visiting other dealerships in the area and walking away with bad experiences, I visited this dealership after talking to Tim the Salesman. We agreed on the price before I set out for the dealership and he told me that he will have the… deal complete in a couple of hours. I was very surprised that Tim keep his side of the bargin and had me out of the dealership in 2 hours with a big smile on my face. Thanks to Tim and the finance department for making this a pleasent experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Brandon! Thanks for the recommendation, and have an amazing day!
by Patty Sow on 03/21/2025