Jenkins Mazda
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Customer Reviews of Jenkins Mazda
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Beep rip me me out the plastic I been actin brand new ♥
by Denetra Rivers on 05/21/2025
Omg Marshall provided Great and I do mean GREAT service, He helped me and my husband with our car trade in, and answered all of questions the experience was nice.
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The following reviews are more than two years old. They are not included in the overall rating.
156 reviews
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Purchased a newer vehicle
by CKPittman2016 on 09/08/2016We recently purchased a 2016 Mazda CX-5 from Jenkins. We traded in our 2012 model Mazda and got a good trade in value. The people there were very friendly and informative on products and service. We had decided on an SUV, as we're both… getting older and they are much easier to get in and out of! Very satisfied with the people working there and the service we have received.Good Friends at Mazda
by HumaneSociety on 06/01/2016updated 06/14/2016Thank you Jenkins Mazda for helping the Humane Society of Marion County with our Van that needed mayor repairs. Also we really appreciate your support and partnership. Keep up with the good work !We are proud to support our good friends at the Humane Society of Marion County!
Service and Price
by Naomi_P on 03/13/2016updated 03/29/2016Phyllis is a great asset to your Service Department. She was very professional and helpful. She explained the problem the technician found with the Air Conditioner and helped with the coupons for reducing my cost. I was just a little… surprised at the cost, but very pleased overall.BATTERY REPLACEMENT
by Thehobo29 on 03/17/2016In and out within 1/2 hourThank you for the 5-Star Rating! We appreciate your business and you trusting us with the maintenance of your vehicle.
Selling tip
by johnmazda1 on 01/26/2016My wife just finished purchasing a Mazda CX5, This is a great car, runs perfect and has a lot of options included in the standard features. The sales people were excellent and very knowledgeable. Now the Rub.. You see the sticker price… and then they add the Jenkins special options. About $5999 for Seat protection, outside fade protection and emergency kit, first aid and mats cargo stuff and touch up paint etc. This was not line itemed so your not sure of the cost. They add this to the sticker and use this as the top line. Now you say you dont want those extras so they discount $6000+ (second line, great) They consider that you just got these features free but you said you didnt want them - its all a mater of interpretation. Then they add in some of these features as discounted options for $1000-2000. So did you get it free or pay for them. Didnt you just pay sticker +. But they say we gave you a $6000 discount, they point to the sheet of paper. What can I say they are good car salesmen. Heres the fix Start with the sticker price (top Line) then add the extras, then ask for the discount. Rewrite the paper with your numbers and titles. You can see if your paying above or below sticker. They like to show the large discount on top. Go to Mazda.com select your car type in the build section, Then do a search inventory in your zip area. That car at the dealer will show, put the options and you have your own paper to show them STICK WITH THAT LIST PRICE (max price) TO START THEN DISCOUNT, you can do it there. Buy the way The Edmonds Discount (pay promise) is not honored at this dealership. The manager did called Edmonds to stop showing this. Anyway great car and my wife likes the salesman. I would use them again but be imposition of the numbers. This is my opinion.I'm sorry you felt the negotiation process was a little confusing and tedious. I'm happy to hear you liked the salesman and your wife loves the car. Thank you for being part of the Jenkins Family. We appreciate you trusting us with such a significant purchase!
I'm sorry you felt the negotiation process was a little confusing and tedious. I'm happy to hear you liked the salesman and your wife loves the car. Thank you for being part of the Jenkins Family. We appreciate you trusting us with such a significant purchase!
The Way It Should Be
by VarsityVic on 12/04/2015Just what I expected. Oil Change and tire rotation, in-and-out in less than an hour.Thank you for trusting Jenkins Mazda with the maintenance of your vehicle. We appreciate your business and the positive review here!
Does great body work
by broomstikannie on 10/30/2015updated 11/11/2015Had a small dent in front fender. Made appointment and was completed in good time and work was really great.Thank you for your business and the positive review here!
Service work at Jenkins Mazda
by ghcgrc53 on 10/21/2015Service at all dealerships tends to be tedious and time-consuming (as well as expensive), but the service personnel at Jenkins (particularly Leo, the service mgr.), try to make the experience as painless as possible. I have had many… experiences at multiple dealerships throughout NY and Florida, and Leo is one of the best service managers I've run into; honest and straight-forward, without all the usual B.S.; that alone makes the experience worth the wait, as I know I can speak to Leo man-to-man and know he will be straight with me. Waiting times could be shorter, but dealerships with a steady volume make that difficult, but I have also just dropped by to make an appt. and Leo has been able to get me in if my issue was not a major one. That is very much appreciated, and goes a long way towards making the service experience a more pleasant one.Thank you for the positive review of our service department. We appreciate your business!
Deal of a lifetime!
by godsgotthis on 10/05/2015cannot say enough about Jenkins mazda! when no one else was willing to help us, Jenkins did! from what we wanted, to financing everyone else said was not available, to service above and beyond,(everyone spent ove 6 hrs with us +). highly… recommend Jenkins for the deal of a lifetime! it sure changed our lives! thanks Jenkins! ralph & margaret becker Tavares, fl God bless!Thank you so much for the kind words. We appreciate your business!
Best Service Ever
by jrsyjan5 on 09/07/2015Service was performed in a timely and professional mannerThanks for the great review! We appreciate your business.
Lease new Mazda
by Liz103042 on 08/20/2015Everyone from the receptionist to sales/finance/service was friendly and helpful. Scotty in Sales was particularly helpful and patient in explaining Pandora, setting up Bluetooth, and showing me how to use the many new features of the 2015… Mazda 3. It was a great experience!Thank you for the kind remarks. We certainly appreciate your business and look forward to seeing you at the dealership!
Thank you for the kind remarks. We certainly appreciate your business and look forward to seeing you at the dealership!
New to Florida
by rhinoakin on 07/17/2015My experience was exceptional. Jenkins had the best customer service that I've experienced in any business...period. It was my first encounter with a business in Florida and it knocked my socks off. Everyone was friendly, kind, and… professional. So what more could a customer ask for? I could continue for hours citing examples of my encounters with the employees from the service department to sales, and the cashier...everyone was great. A special thanks to Leo Kasper and Jarrell in the service department and shop foreman Steve...great job on getting my Miata in and working the problem quickly. Shelia was also great in taking the payment very courteous and pleasant. Chuck and John in sales made want to buy another Mazda...and I would certainly do that with this dealership. Kathy also was very helpful and professional in her contact with me. In fact, all the employees named and unnamed where friendly and helpful. I was told by one of them...that I was a now a part of the Jenkins family...and that pretty well sums it up. You made a lasting impression and I did in fact feel that I was family. My hat is off to you and I left with my heart full. I simply will say thanks for a great experience.Thank you for the kind words! Welcome to the Jenkins Mazda family and we look forward to seeing you around the dealership for routine maintenance on your vehicle.
Just great
by Pstlw on 01/20/2015Car was in and out had oil change with a tire rotation. Was able to get appointment that morning for early afternoonMazda 6
by kelceo on 01/07/2015Have always had good service each time at Jenkins5,000 mile Oil Change
by Kutana on 10/09/2014updated 10/21/2014My experience with Jenkins Mazda was satisfying as always and I will continue to give them my business.Good service
by johngbauer on 10/08/2014updated 10/21/2014Once again, the service was satisfactory and I will returnGreat experience
by pearlmarie1 on 10/17/2014I was very happy with the sales staff when I purchased my car. Things started out a little rocky and the sales manager was quick to jump in and help me find what I wanted. He also assigned another sales rep to help me complete the purchase.… I will definitely refer people to them:)Your referrals are the highest compliment!
Pleasant and efficient
by boxofcho on 10/18/2014I love the service department at Jenkins Mazda. They always listen to what I have to say. After checking out the car they suggest any other services my car may need but don't pressure me to get anything done that I don't want to. Every… experience has been a pleasant one.Exelent
by Frenchie2014 on 10/11/2014For the last passed 3years I have been very satisfied.mr. striker
by peterwld on 10/03/2014outstanding service dept, the casher is alway so nice as is the outstanding service writers.Sept9
by stetson117 on 09/21/2014updated 10/03/2014Very good !!!
About our dealership
What sets us apart
The team at Jenkins Mazda strives to provide you with a top-notch car-buying or -servicing experience. Visit our Mazda dealer in Ocala, FL, to buy or lease a new or used Mazda or for Mazda service and repairs.
Thank you for trusting us with your business. We appreciate you being part of the Jenkins Family!
by levarner on 09/12/2016