Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Everyone seems to care about it's customers
Always looking out for my safety!
by Becky P on 10/08/2024They care. Besides their close location to my home, every person you meet is cordial & easy to talk to. If you choose to wait for service, their lounge area is very comfortable & accommodating.. They show video results of their… inspections before they start the work. If the work is going to take more than just a few hours, they gladly give you a loaner car for the day or overnight.Thank you for telling us why you liked this service visit, Becky! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service. Regards, Don Nelson - General Manager
First Class Experience
by Christopher Oliver on 10/03/2024Our expectations were exceeded and our experience was outstanding. Germain Lexus of Naples reshaped our impressions of what a car dealership could be. We were well taken care of by Jenna Nickolson and suggest dealing with her if you find… yourself at Germain Lexus. Finance manager Michelle Linglet gets our praises as well for her professionalism and kindness. Thank you both for making our experience a memorable one.Thank you for your outstanding feedback, Christopher. We're delighted Jenna and Michelle both provided exceptional service at every step in the process. We wish you all the best in your travels ahead, from everyone at Germain Lexus. Regards, Don Nelson - General Manager
Jackson Kirby kept me informed from start to finish
by Rodney Ahitow on 10/02/2024Naples Lexus is great . Clean and accommodating. They Fight for good customer CareRodney, thanks so much for your thoughtful feedback! We're happy Jackson handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Don Nelson - General Manager
In, Out, Done Expertly!!
by JanB on 09/30/2024My service experience at Germain Lexus was excellent. I was met as soon as I drove into the dealership. My representativem Scott Fielding, came out to greet me and review the service to be provided. The service was done efficiently and… very effectively, Scott kept me informed throughout the process. The service experience keeps me going to Garmaine Lexus. Thank you Scott Fielding!!Jan, thank you for reporting on the exceptional work Scott and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager
Another Terrific Experience
by Joan Witte on 09/26/2024Dan Ruskin provided service above and beyond that expected when we had our Lexus in for general service this week. Made us feel we were appreciated as a customer.Joan, thank you for taking a moment to share positive feedback on Dan! We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager
Super salesman
by Bob Wishtischin on 09/20/2024Have been doing business here for quite a few years and have never been disappointed. Jeffrey Smith has always done his best for me. Am very thankful for that.Thank you for honoring us with your patronage over the years, Bob. We're so pleased Jeffrey continues to serve you well whenever you're in the market for something new. Best wishes for amazing travels, from everyone at Germain Lexus! Regards, Don Nelson - General Manager
Rick brown
by Rick brown on 08/29/2024updated 09/05/2024Courteous and done in time frame discussedRick, thank you for reviewing your experience in our service department. Our goal as always it to make sure your vehicle is taken care of in a timely manner. We hope you'll come see us again some day. Regards, Don Nelson - General Manager
Orlando was great in getting an NX 450+ plug in hybrid to me
by Rich K on 08/29/2024German Lexus is great during the selling process and also follows through with great service!Thank you for your positive review, Rich! We sincerely appreciate your thoughtful assessment of our dealership team, and we hope that you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
As good as it gets
by George Gowdey on 08/26/2024Germain always delivers . Jackson Kirby is a big part of the serviceThank you for your lovely feedback, George. We're pleased you continue to receive the best care and guidance from Jackson and our amazing team. Please don't hesitate to get in touch when we can assist you again. Regards, Don Nelson - General Manager
No pressure sales
by Kenj on 08/03/2024updated 08/14/2024First this dealership listens and is very accommodating was a first for me . Kudos to Timm Bastyr!Thank you for your 5-star review, Kenj! We're thrilled to know how pleased you were with Timm's support. Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager
Jenna at Germain is a great sales person.
by Dom S on 08/13/2024Jenna Niicolaon did a great job at Germain Lexus. She was very patient and knowledgeable on her product. I couldn’t be happier. She took me thru the entire process with no regretsThanks for letting us know Jenna provided you with an accommodating and informative dealership visit, Dom! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager
Great dealership
by Richard T on 08/09/2024I highly recommend Germain Lexus Of Naples. From the service to the purchase to the general manager, all fantastic people.Thank you for your positive review, Richard! We sincerely appreciate your thoughtful assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Overnight ownership
by Newteck on 08/02/2024There is a thoroughness of training that provides confidence in product design and features. Jenna Nickolson answered all our questions and demonstrated new features on the car seamlessly. She was willing and able to lead us through the… buying process.Thanks for taking a moment to give us the highlights of your dealership experience with Jenna! We're delighted she was committed to your complete satisfaction. Congrats on the new car! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager
Quick and Easy
by GAP on 08/03/2024My Service Consultant, Andrew Depew, food an excellent job welcoming me and keeping me updated when the service was complete. There was a text that explained some additional services, but no pressure to complete at that visit. Very… Satisfied.Thanks for letting us know Alex and our service team did a terrific job, GAP! Making your service visits convenient and accommodating are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager
Lexus Service
by Dave on 07/27/2024Alex is very easy to deal with. He is personable, knowledgeable, and efficient. He has helped me numerous times and it has always been easy.Dave, thank you for telling us why you like working with Alex! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. Safe travels until next time. Regards, Don Nelson - General Manager
Professional and Friendly Service
by EVG on 07/27/2024Purchased a certified pre-owned Lexus RX350 in May. Sound system kept repeating/skipping and windshield wiper blades were terrible. Took it in for service and was assigned service advisor Michael Gooley. He was professional and friendly and… had these issues quickly corrected. Great service team.Thank you for letting us know how pleased you were with Michael's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager
Service with a Smile
by Gary Sloss on 07/15/2024Make you feel like family!Gary, that's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know we're succeeding at that!
Excellent Care!
by WCR on 07/11/2024Very happy with all aspects of sales/service at Germain Lexus of Naples. Was particularly impresed by the professionalim demonstrated by Scott Fielding.Thank you for telling us the highlights of your service visit with Scott! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
SUBSTITUTE SERVICE MANAGER—VERY EXCELLENT
by Mame on 06/24/2024When my computer showed that I had two malfunctions, I took my car to Germain. Arriving I was told that my regular service manager was on vacation. I was wondering what to do— I then meet Micheal Gooley. He proved to be very… knowledgeable and understanding. He took care of the problems.. A new battery was need to correct the problem. I am very thankful to Mr. Gooley for his professionalism and timely service to correct my problem. He is definitely an asset to Germain Lexus!Mame, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Michael handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Don Nelson - General Manager
Rolling on with Germain Lexus
by Kathy A on 06/18/2024I had a flat tire and I saw a big cut in the tire. After calling aaa to put the spare little tire on, I called Germain Lexus and they said to bring it in. That’s where I met Scott Fielding. He went to work for me as my tire was only six… months old. He took pictures of the tire and after several calls, came back to the waiting area and told me I would not have to pay for a new tire. With Scott’s help I drove home with a shiny new tire. That kind of service only happens at Germain Lexus!!Kathy, thank you for taking a moment to share positive feedback on Scott. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager
2008 Lexus RX400H and still loving it
by Living the Dream in Naples on 06/18/2024Service checkup and oil changeThanks for letting us know our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager
Thank you for your outstanding feedback. We're delighted Timm and Matt both provided exceptional service at every step in the process. Congrats on your new car! We wish you all the best in your travels ahead, from everyone at Germain Lexus. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 08/04/2025