Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Ed Pistola has s excellent at Naples Lexus
Jerry LexusRXL
by JerryM on 12/02/2024Service waiting area is spacious and comfortable. Scott Joiner (service rep) kept me informed and the wait time was very reasonable.Lexus should clone Rick Brown.
by Wtw10 on 11/26/2024Lexus dealership with excellent serviceThanks so much! We're delighted the value of Rick's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Don Nelson - General Manager
Fabulous service experience
by Berns on 11/06/2024updated 11/21/2024Professional, friendly, conscientious dealershipThank you for your positive review, Berns! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Danny Rusinik was fabulous!
by KB on 11/19/2024He kept all to facts, helped with timing of my visit as I needed to be in Miami by 5 and he made sure all was done for me to drive over.KB, we appreciate your 5 stars for Danny! Thank you for taking a moment to share the highlights of this service visit. We're happy Danny made sure everything was done in a timely manner. Regards, Don Nelson - General Manager
Impeccable Service!
by Tom C on 11/15/2024My Sales persone Larry Vasco was most professional and was there for me every step of the way. Woulod absolutly reccomend and will be back when ready to buy again!Hi, Tom! Thanks for making our day with your terrific feedback on Larry. We're delighted he made everything easy for you. We wish you all the best in your holiday travels, from everyone at Germain Lexus! Regards, Don Nelson - General Manager
NX ServiceMy experience with Germain,s
by Len V on 11/14/2024Great experience at Germain. Waiting time is reasonable and the waiting room is clean and welcoming. Can be a little pricey at times but I much rather the Lexus certified techs work on my car.Len, we're happy our team's expertise helped you have a very positive experience at here at Germain Lexus. Thank you so much for your excellent feedback. Safe travels until we see you next time! Regards, Don Nelson - General Manager
Dan took care of my little battery glitch
by J is a satisfied customer on 11/14/2024Dan Rusinik is my service representative at Germaine Naples. I had a low battery light come on and rushed to the dealership as I was going into surgery the next day. He was very professional and got me taken care of quickly. Thank you… Dan!Thanks so much, J! We're happy to hear Dan made sure your vehicle's battery issue was all squared away in a timely manner. We appreciate your positive feedback. Regards, Don Nelson - General Manager
Car Buying
by Jean Guerra on 11/09/2024I am as most people are not a big fan of car shopping but dealing with our salesperson Hector Ortiz from Germain Lexus in Naples, Fl. I would absolutely recommend him to anyone that’s looking to buy a Lexus. He made the experience actually… very pleasant. He not only was professional but a very nice, kind and patient person. We actually enjoyed our experience working with him.Jean, we're delighted Hector is someone you can count on for am enjoyable dealership experience! Thank you for your awesome feedback. Best wishes for pleasant travels this holiday season! Regards, Don Nelson - General Manager
Always an Amazing Experience
by Courtney L on 11/11/2024I really enjoy having Michael Gooley as my service advisor and he is always sure that me and my vehicle are taken care of.Thank you for your kind review, Courtney! We truly appreciate your continued business, and we're glad Michael has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager
Professional service
by Bob L on 11/08/2024Scott Joiner, my service advisor, was very helpful, knowledgeable and professional. The service was performed on time and accurately.Bob, thank you for your trust in our service team! We're happy Scott provided you with a timely and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager
John Azarow finds my car once again.
by Jim T from Naples on 11/05/2024I like how this dealership and John Azarow in particular will find the new vehicle that I want. I like their honesty in telling me how long it will take to find my new Lexus as well as when it will be delivered - John is a No BS kind of… guy.That's great to hear, Jim! We're always striving to give our customers the best experience possible. Thanks for letting us know your experience with John was straight-forward. We wish you all the best in your new Lexus! Regards, Don Nelson - General Manager
Daniela Alves
by Rhonda Brazina on 11/04/2024Danniela was outstanding in her customer service position in helping me with my service needs She was friendly, thorough and professional Look forward to her being my representative in the future Unfortunately I have had three different… advisors on my past 3 visits. I hope she is there next timeWe're so happy to hear that, Rhonda! Thank you for letting us know how pleased you were with Danniela's exceptional service. It is our pleasure to make your service visits valuable and convenient. Regards, Don Nelson - General Manager
Excellent service
by Littleblondie on 10/22/2024updated 10/29/2024Leland Gesmer goes above and beyond expectations! You are in good hands with Leland! Do not hesitate to ask for him by name!Thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Leland's expertise. Please come see us again some day! Regards, Don Nelson - General Manager
Happy happy buyer!
by Midwest transplants on 10/25/2024Adam Murphy was a true delight to work with. Very knowledgeable, helpful and went above and beyond to help us buy our new favorite car! Highly recommend to all.Thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of Adam's expertise. Congratulations on your new favorite car! Enjoy the ride! Regards, Don Nelson - General Manager
Cool
by John on 10/25/2024Jason Kirby was very helpfulJohn, we're happy Jackson's expertise helped you have a very positive experience at Germain Lexus. Thank you so much for your excellent feedback. Safe travels until we see you next time! Regards, Don Nelson - General Manager
Service
by Jim Jerke on 10/25/2024Servie advisor Rick Brow always does a great job..Thank you for your kind review, Jim! We truly appreciate your continued business, and we're glad Rick has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager
Lucky 13!
by Wyn Gill on 10/22/2024I purchased my RX350 from Germain 14 yrs ago - replaced it for NX250 earlier this year. In all of the 14 years all services/replacments have been carried out by Germain. During that time John McCloskey for my service contact and he was… always professional, informed, helpful and extremely patient. Danniela Alves is my new Service Technician and she could not have been more helpful, welcoming and friendly. I look forward to all future visits to Germain - excellent service1Wyn, thank you for taking a moment to share positive feedback on John and Danniela! We truly appreciate hearing from people who have been helped by our amazing team. We appreciate your continued business! Regards, Don Nelson - General Manager
Excellent service. Very organized and fast.
by Hector Perez on 10/22/2024It is very organized, they receive the vehicle in order, they inform what they are going to do, and time is fast. All the staff is very attentive. The service is excellentHector, that's awesome! Thank you for always trusting the Germain Lexus team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Don Nelson - General Manager
Smooth Ride Guaranteed!
by Tony on 10/17/2024Lexus of Naples is a great auto dealership. We have been pleased with our auto purchase and personnel relations in the past 6 years+. Dan Rusinik was again most helpful and professional in his contacts and transactions with my wife and… me. Thank youTony, thank you for taking a moment to share positive feedback on Dan. We truly appreciate hearing from people who have been helped by our amazing team. Thanks for always choosing Germain Lexus. Regards, Don Nelson - General Manager
Germain bar none!
by Dr Royal T on 10/10/2024updated 10/17/2024Professionalism is what stands out to me. They take u on time, they explain whatever the problem is so anyone can understand it, and they always make me feel special! In particular, I would like to mention Danny Rusinik, for his knowledge… and expertise, and that Germain Lexus is lucky to have a quality guy like him!We're happy you enjoyed an accommodating and thorough visit with Danny! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Lexus for the best service! Regards, Don Nelson - General Manager
Great guy!!
by Dan T on 10/10/2024updated 10/17/2024Rick Brown does a great job making you feel welcome and informed. I’m comfortable knowing that Rick will take care of my vehicle concerns 👏.Dan, that's awesome! Thank you for always trusting Rick and the Germain Lexus team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Don Nelson - General Manager
Jerry, thanks for stopping by to share your 5-star review of Scott! We're glad he addressed your vehicle's visit with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 12/05/2024