Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Everyone seems to care about it's customers
Refined professionals.
by Raul Isturiz on 04/01/2025Well staffed and efficient dealership. Prompt response and effective solutions.Trustworthy Service
by Tony Barre on 03/26/2025Friendly, knowledgeable, supportive service writers, efficient service. I have dealt with many different dealers in my 75-year life. Lexus, in general, and Germain in particular are definitely the very best. I have come to expect the… environment to be cold and indifferent so I am repeatedly surprised by Germain's real customer orientation. Jackson Kirby, my service writer, exemplified this by explaining my service with whatever detail I requested, and updated me frequently as work on my car progressed. I am always pleased with the quality of work on my car.Tony, we appreciate your 5 stars for Jackson and the Germain Lexus team. Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Regards, Don Nelson - General Manager
Another Great Experience
by Bobby mB on 03/21/2025I had both of my Lexus serviced this past week at Germain Lexus of Naples. Once again my experiences were seamless. My Service Advisor Jackson Kirby was professional, knowledgeable and easy to work with.Bobby, thank you for reporting on the exceptional work Jackson does for you! It is always our pleasure to help you keep your vehicles in shape. Thanks for choosing Germain Lexus for the highest quality service. Regards, Don Nelson - General Manager
excellent!!
by Ada on 03/11/2025updated 03/19/2025very professional, caring,Thanks so much for your thoughtful feedback, Ada. We're glad our sales team took the time to address your needs and interests to ensure a supportive dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager
Daniella Alves Lexus Service Representative.
by Jay L on 03/15/2025Daniella Alves from Germain Lexus was outstanding. She explained the service process and delivered vehicle on time. She is a credit to the family owned business. 👍👍👌👌Jay, thank you for letting us know your appointment was handled seamlessly by Danniela and the Germain Lexus team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager
Dan Reinke review
by Dan Rusinik on 02/28/2025Dan is very professional and handled my appointment extremely wellThank you for telling us the highlights of your service visit with Dan! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager
The Reluctant Customer (me)
by WGriff on 02/19/2025Germain Lexus is a large and busy dealership in an extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. It wasn't the case here. Germain has… a lot of employees and each contributes to creating a customer-friendly atmosphere. Still, I get the feeling that making an appointment is advisable. While searching for a used Subaru Legacy, I had spotted this non-Lexus vehicle in Germain's inventory and made an on-line inquiry. Cary Vhugen (correct spelling and the 'V' is silent in his last name) called me back and became my salesman. I'm nervous/anxious in auto dealerships because I've always had to watch my finances, buying a car is such a major purchase, and a few high-pressure past experiences left psychological scars. Cary was a paradigm of patience from the test drive to explaining finances and the mandatory registering/titling costs. To complicate things, I was buying a car in Florida and registering and insuring it in Massachusetts. In my experience, Florida dealerships find Massachusetts is a hard state for them to deal with when it comes to paperwork. Cary and business dept. rep Cris Domingues were terrific in getting this done. In the For-What-its-worth department, this is the third time in 20-plus years that I've bought a used Subaru from a non-Subaru dealership. All have been good deals, moneywise, and great cars though I'm only two weeks and several hundred miles into this latest journey. I enjoyed the luxury-car dealership experience at Germain and would do business with this dealership and especially Cary Vhugen in the future; hopefully a number of years down the road...William, we really enjoyed reading your review, and want to thank you for expressing your appreciation of the service provided to you by Cary, Cris, and the Germain Lexus team. We wish you all the best in your travels this year, and hope to get the chance to work with you again some day. Regards, Don Nelson - General Manager
Excellent Service and Then Some
by Dave Foutz on 02/19/2025Scott Fielding was my Germain Lexes of Naples representative and ran point on my extensive service experience. We are from Indiana and were enjoying a vacation in the area. We drive a high mileage RX which developed a very concerning noise… in the front end. We were reluctant to make the 1400 mile trip home with this problem. Being a nearly 200K vehicle we wanted to have Lexus dealership service. Enter Scott! He arranged for a tech to diagnose the problem and estimate the cost of the repair, which was struts. Scott thoroughly explained the situation and informed use we would have the use of a courtesy vehicle. As the result of Scott’s friendly, knowledgeable handling of our problem I figured it was a great time to have some other long term maintenance issues cared for. So I had the spark plugs replaced, transmission flushed and oil replaced, regular engine oil service. The car runs and looks better than it has in some time. Oh, the “and then some?” I managed to leave my cell phone in the courtesy car and Scott spent considerable time chasing me around to reunite me with my phone. I have to say that Germain Lexus of Naples and Scott Fielding have been a surprise highlight of our vacation. Dave & Carole Foutz Elkhart, IndianaDave and Carole, thanks so much for your thoughtful feedback! We're happy Scott handled your visit with great care and communication. We wish you the safest of travels on the way back home. Regards, Don Nelson - General Manager
Great car Great dealership
by Ed Schaeffer on 02/12/2025Marcello Rivadeneria salesman and his manager Eddie Vesco made it an easy process and educated us about the vehicle, They made promises and keep them that a great dealership and sales force. Customer first!!!Ed, we're glad you had a supportive and educational dealership experience with Marcelo, Eddie, and the Germain Lexus team. Congratulations on your new vehicle! We hope you enjoy many great travels on the road ahead. Regards, Don Nelson - General Manager
Great service!
by Jacques Mignault on 02/11/2025Great dealership. Larry Vasco was our representative…he truly was amazing. Easy transaction, very competent and kind. Everyone we dealt with were fabulous. I totally recommend this dealership and Larry.Hi, Jacques! Thanks for making our day with your terrific feedback on Larry. We're delighted he made everything easy for you. We wish you all the best in your travels this year, from everyone at Germain Lexus. Regards, Don Nelson - General Manager
Quick and Easy
by LongtimeLexusOwnerJanice B on 02/09/2025I used the website option to book a service appt and was able to land one the next AM. I was greeted quickly by my service agent Danny Rusinik and he had me in my way quickly with a loaner. A great video from the mechanic let me know the… car was in good hands, and before lunch time, I was able to pick it up.Thank you for telling us why you liked this service visit, Janice! We're pleased you enjoyed the accommodations offered by Danny and our service department. We hope you'll continue to make Germain Lexus your first choice for service. Regards, Don Nelson - General Manager
First service for our new vehicle
by Bob S on 02/08/2025Our service consultant was Adria Levy. She advised how long the service would take and that the car wash was currently being repaired. We told her that our car was really in need of a wash. She then told us she would try to get a hand… washing for our car!Bob, thank you for letting us know how pleased you were with Adria's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager
Bob rocks!
by Beth on 02/03/2025Bob was excellent in every way and he was able to make the experience as delightful as buying a car can be.Beth, we're delighted Bob is someone you can count on for a reliable and fun dealership experience! Thank you for your awesome feedback. Best wishes for safe and pleasant travels in 2025! Regards, Don Nelson - General Manager
Lexus Service
by Robert S Troth on 01/27/2025updated 02/03/2025Making a service appointment was easy and support by my service manager, Alex Depew, was outstanding in every way.Thank you for your lovely feedback, Robert! We're pleased you continue to receive the best care and guidance from Alex and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager
New car experience
by Suber92 on 01/29/2025Purchased a new RX 350h at Germain. I worked with JEFFREY SMITH and he was helpful, knowledgeable, and made this experience pleasant. I tried out several other vehicles first, and was happy with this purchase (my 4th RX).Nothing means more to us than your satisfaction, so thank you for your awesome review of Jeffrey! We're pleased Jeffrey did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new RX 350h! Regards, Don Nelson - General Manager
What about Bob?
by Mike Mac on 01/29/2025I’ve been soliciting offers for a nice certified Lexus from several dealerships in a 200 mile radius. I had the specs I wanted, model and year, miles, no accidents, service history, and color. Bob Reisch from Germain Lexus responded on… the first go and kept in touch as cars were taken in by his dealer. He sent fact filled responses, alerted me when a great car came in, and we landed on a nice car within a few weeks. His sales approach was very professional and low key, instead of the badgering style of some guys. We took a drive, then got to a good price quickly. We dispensed with the add-ons that they’re required to offer, closed, and Bob connected us to the app and service group. We’re Germain customers now and gave Bob the next model to look out for down the road.Mike, thanks for taking a moment to give us the highlights of your dealership experience with Bob! We're delighted he was dedicated to your complete satisfaction. Congrats on the new car! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager
Complete car service
by Robert B on 01/28/2025The service was very thorough giving me options and information to receive car maintenance. The dealership , however, is busy and looks forward to expansion of their facilities. The staff remains pleasant and helpful.Thank you for sharing what made this a great service visit, Robert! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time. Regards, Don Nelson - General Manager
Serpentine belt
by 432 543 on 01/17/2025updated 01/24/2025Efficientdrove out with new RX350
by Bob on 01/23/2025Morgan Savage at Germain Lexus was excellent, patient, professional and not pushyCongratulations on your new RX 350, Bob! We're thrilled you enjoyed a pleasant and supportive buying experience with Morgan, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager
How Scott Fielding helped me
by Frank Tropea on 01/23/2025My ES350 had a dead battery. I replaced the battery because I couldn't bring the car to Lexus, as it was stuck in my garage. Scott went above and beyond, reminding me that the battery was under warrantee, and that Lexus would reimburse me… for the cost. He did a great job, no one provides service like Scott and Lexus. This is my second Lexus and I wouldn't buy any other brand of automobile.Thanks so much, Frank! We're delighted the value of Scott's support and expertise exceeded your expectations at this visit. We appreciate your business, and wish you the safest of travels until we see you again. Regards, Don Nelson - General Manager
Hey Lexus
by Richard Ryan on 01/20/2025Matthew Christen was a fantastic sales rep with friendly and great attention to detail. This was my best auto buying experience ever. I would recommend Matthew Christen to anyone that wants to purchase a Lexus.Richard, thank you for making our day with your glowing feedback on the service provided to you by Matthew. It's obvious he made sure you were well taken care of. Congrats on your new Lexus! May all your upcoming travels be safe and pleasant. Regards, Don Nelson - General Manager
Thank you for your positive review, Raul! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 04/02/2025