Germain BMW of Naples
Customer Reviews of Germain BMW of Naples
Review type:
BMW Genius
Service continues to be excellent
by ARE on 08/20/2024I have used the same service advisor at Germain BMW for ten years. My regular advisor was out sick and Sebastian Murzanski was my service advisor. He was courteous, explained everything they were going to do (routine maintenance) and kept… me apprised during the time I waited so there were no surprises. This dealership continues to do an excellent job of training their service team which is why I have continued going to them, even beyond my warranty.Your continued business and trust in our team are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Friendly and professional
by Marisol R O on 08/05/2024updated 08/14/2024Efficiency and professionalism.Words we love to hear about our team. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Excellent Service
by Matt Cruz on 08/13/2024Rhoel was great as always. Provided excellent customer service as well as made sure I left with all my questions answered. He always is great to work with and I would say to anyone going in to ask for him. You won’t regret it.Thank you for your positive review! We are glad that Rhoel provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards Flavio Galasso General Manager
Tires and more!!
by Chris C on 08/12/2024Jeremy was polite, knowledgeable, understood issue, recommended many solutions, explained completely why some options wouldn’t work, professional, courteous, communicates in a fair and open mannerThank you for letting us know that Jeremy ensured you and your BMW were a top priority and were thoroughly taken care of. Best Regards, Flavio Galasso General Manager
Always a great job!
by MaD on 08/09/2024Always thorough in their work and great, polite engagement. Chuck Griffith is a fantastic service advisor…Thank you for your trust in our service team! We're happy Chuck continues to provide you with thorough and polite service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Flavio Galasso General Manager
Great Service Advisor
by Rosemary on 08/05/2024My service adviser Chuck Griffith is excellent and makes all the difference in delivering the excellent client experience worthy of the BMW brand. I am loyal to the brand but would think twice if maintenance and personalized service was… anything less than consistently dependable!Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. Best Regards, Flavio Galasso General Manager
GREAT SERVICE
by Paul Perry on 07/31/2024Our customer service rep was Joseph Macellari he showed the cars we were interested in and provided all the information we needed to be comfortable to move forward with the purchase of our new 2021 M550i. They delivered the car right to our… driveway.Joseph and our team work hard to ensure your complete satisfaction by providing all the information you need to make an informed buying decision. Thank you for your positive feedback and business. Best Regards, Flavio Galasso General Manager
Great annual service visit
by JB on 07/30/2024Charles Griffith has always taken great care of our vehicles ever since we moved to Naples in 2018. He is always very professional and does a great job of explaining any issues that come up.It means a lot to us that Chuck continues to leave you with a great impression. Please let us know if you need anything else. Our team is always here to assist. Best Regards, Flavio Galasso General Manager
Outstanding sunshineservice
by Caroline Cocco on 07/21/2024Every staff member is pleasant courteous and attends to your needs promptly. Service waiting area provides coffe/tea, water and snacks and is clean and comfortably. Loaner cars are always available if needed. My sales associate was Kevin… Higgins and from the moment Inmet him he was polite, friendly and a gentleman. The sales process took quite sometime and throughout the process he was patient and answered all my questions and concerns. He delivered outstanding customer service and I would recommend him to anyone looking to buy or lease a car. You will not be disappointed.We appreciate you taking the time to share such fabulous feedback regarding your recent sales experience with Kevin and our team. Our goal is to ensure your complete satisfaction and it sounds like Kevin delivered on that promise. Best Regards, Flavio Galasso General Manager
Always great service
by Shannon on 07/22/2024Charles Griffith was my service rep. Took care of us great!Our team is happy to know Chuck too excellent care of you. Thank you for choosing Germain BME of Naples. Best Regards, Flavio Galasso General Manager
Great Service Always
by P Sacco on 07/17/2024I maintain my cars at Germain and I have always been provided professional and reasonably priced repairs . Chuck Griffith is the best tech msg I’ve ever worked with. He is knowledgeable and always quick to provide help .Thank you for sharing positive feedback on Chuck! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Chuck has always provided for you. We look forward to your next visit! Best Regards, Flavio Galasso General Manager
Immediate and courteous service from Christina
by David Bussard on 07/12/2024Christina greeted me upon arrival and took care of immediately having my run flat tire repaired. She confirmed the would be no charge to me. She then saw that I had a service scheduled for oil change and fluid checks. Instead of making me… wait a month that had an originally been, she got me seen immediately along with the tire repair and I was all done in 45 minutes. I was totally surprised with her ability to immediately take care of my needs. As a result, I will be definitely dealing with her in the future for any of my service needs.Thank you for sharing your positive experience with Christina. We are happy to know that she efficiently took care of your run-flat tire and accommodated you with your future service needs preventing you from a return visit. Best Regards, Flavio Galasso General Manager
Easy Peezy !
by dr baldizzi on 06/23/2024Charles Griffith got me in for same-day oil change. He is friendly, professional, knowledgeable and patient with persnickety customers like myself. Thanks Charles !We are happy you enjoyed a positive service experience with our team. See you next time. Best Regards, Flavio Galasso General Manager
Service was very good
by Mike Misir on 06/14/2024You Guys takes the time to help customers, regardless how busy you are.Our team is dedicated to customer satisfaction and we are pleased to know it shined through the day of your visit. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager
Oil change
by Zita on 06/12/2024Recently I had oil change on my X3 and again Chuck Griffith took good care of my car. He is very professional and knowledgeable. He came periodically to inform me that’s going on and car was done in timely manner.Our goal is to ensure that all our guests receive a positive experience at every touchpoint and we are happy to know Chuck did exactly that. Best Regards, Flavio Galasso General Manager
Great present 🎁
by Genna on 06/04/2024I was able to trade in one BMW for a beautiful 2025 430i convertible. It was all done remotely and the process only took a few days. It is a birthday present from me to me!! The salesperson, Klevis Toska, was very professional, easy to… work with and got the job done in a timely manner. I have purchased another vehicle from Klevis and highly recommend him.Happy Birthday to you. Thank you for choosing Germain BMW of Naples to assist with the perfect birthday present. Your business and positive feedback are greatly appreciated. Best Regards, Flavio Galasso General Manager
X3 (really 4 times) a charm!
by 4x a charm on 06/02/2024Patrick Dodard is the "ultimate" sales consultant! Professional, courteous and extremely knowledgable. Plus, every other person we came in contact with was extremely professional as well. (Looking forward to next time....) 😄Providing our guests with an overall positive experience at every touchpoint is our goal here at Germain BMW of Naples. Thank you for your business and for taking the time to leave Patrick and our team this awesome review. Best Regards, Flavio Galasso General Manager
A pleasant experience working with Richard Kruzel
by Elaine Gajarsky on 05/31/2024This is my 5th new vehicle purchase with Germain BMW Naples. First time working with Richard Kruzel. It was a pleasure since he is knowledgeable and responds fast to txt or phone calls. He was a pleasure. Would love to work with Richard… again.Your business and positive feedback are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Shortest Sales Cycle Ever!!
by SPD on 05/20/2024I always dread buying a car because normally we sit in the dealership all day!! Mike Soles at Germain BMW. Made our experience pleasant and found just the car we were looking to buy! I highly recommend Mike Soles for any of you car… purchases. Painless😄Thank you! We're glad Mike made sure you had a great car buying experience, and that he helped you find the perfect car. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager
Amazing
by Orestes on 05/17/2024Christine Barta in service is amazing Very attentive keeping me informed of entire process. Extremely professional and caringWe’re so happy you enjoyed a positive and informative service visit with Christine. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager
Excellent Car Buying Experience.
by Rob M on 05/14/2024This was my first time purchasing a used BMW and Daunte Molski made the entire process seamless and provided a great client experience. He was very patient and well informed about the vehicle. From test drive to purchase, Daunte kept me… updated. I would highly recommend.Thank you, for leaving Daunte this kind review and recommendation. Daunte is laser-focused on customer satisfaction and we are thrilled he delivered nothing less during your sales visit here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager
Thank you so much! We're delighted to know how pleased you were with Rhoel's assistance. Please don't hesitate to reach out if Rhoel and the Germain BMW team can help you again. It's always our pleasure! Best Regards, Flavio Galasso General Manager
by Germain BMW of Naples on 07/17/2025