AutoNation Ford Margate

by Adrienne on 12/15/2023

Everyone I spoke to was very pleasant, which was nice. Special shout out to Dino who ensured I had good service.

Read more

by Lee Maguire on 12/08/2023

I brought my 2018 Ford Explorer into AutoNation Margate for a "wind" noise that sounded like it was coming from around the windshield or from behind the dashboard. Jose, the service advisor listened to my description and said it sounded like a plastic part at the bottom of the windshield. He took me out to my car to show me what he was talking about. I asked him for a rough estimate. He was reluctant to give me a number but offered $600 to $800, then said $400 to $600, then said, he wasn't really sure. That he could give me a better price once the tech looked at it. We went back inside where he informed me I would be charged $199.95 for diagnosing the problem, then he would call me with the price. I agreed. He called & texted me the next day with a price of $1011 dollars. I asked him in a text if he could give me the part number & name of the part so I could look it up and ascertain if I could make the repairs myself. I felt like it was a reasonable request since I was already into AutoNation for $199.95 to diagnose the problem. I talked with him on the phone later and he told me it was against AutoNation policy to give the part number and description. He was professional and kind but was not able to give me the info. He asked me if I wanted them to do the work or if I planned to pick up the car. I explained to him I wasn't expecting the price to be so high and I wasn't certain I could afford the repair. We talked a bit more, he told me my original concern about the windshield wasn't a safety issue, that I could continue driving the car if the noise wasn't too bothersome. And then asked me, if there was a price I had in mind for the repairs. I told him since he had given me the ballpark prices earlier when I brought the car in, that I was thinking the price wouldn't be over $800. He said he would talk to his manager and get back to me. About 15 minutes later, he called and said they could do $800 and I authorized the work. Approx 2 hours later, he called and said the work was done, I could pick it up. The next morning I picked the car up and paid Jose for the services and thanked him for helping me out. The repair took care of the noise and I was very happy. After I got home, I used the invoice to look up the part and how to make the repair myself. This is the 3rd Explorer I've had. My 2nd one was only 2 years old when it started making the exact same noise. I traded it before it needed to be repaired. I was understandably curious since I had experienced this problem before. And also because Jose, my service advisor, seemed to know right away what the problem was. Anyway, as I researched the problem on the internet, I found out this is a common problem. I also found out the part could be bought for around $200 from a Ford dealer or a little less in the aftermarket. As far as making the repairs, YouTube is full of step by step video instructions on how to make this fast and easy repair. As I do most of my home repairs and a lot of the stuff on my cars, I could have easily done this work in a couple hours or less, which is more or less what it took the tech to do it at AutoNation. Guess my long-winded review can be summed up by a few questions and conclusions. One, it's clear that Ford knows this is a problem by the quick informal diagnostic from my service advisor and also by all the comments on YouTube. Two, I was charged $481 incl tax for the labor to diagnose & make the repair. Based on my research, I'm confident it they could have done it in a couple hours at most, for much less cost. Three, I was charged $314 incl tax for the part. I found a genuine Ford part for under $200 but with shipping it may have been closer to AutoNation's cost. At the end of the day, I can't say I'm sorry I had the repairs done at AutoNation. They dealt with me professionally and did a good job. But I felt like they could have been a little more transparent and honest so I could feel better about my decision to move forward with them. We are a Ford family. My wife drives a 2018 Escape, I've bought two cars from them this dealership, had collision work done twice in their body shop, and up to now, had all of my repairs handled by them. I have submitted this as a positive but fair and honest review with a narrative that qualifies how I feel about the transaction. The service people are excellent (Jose was one of the best I've dealt with there), and I think they do the best job they can given their management direction. But I think AutoNation as a whole could do a better job of trying to keep loyal customers loyal.

Read more

by Richard S on 12/07/2023

I was able to easily set an appointment online, and I received fast service, with pricing up front that was honored. Will use again for the next service milestone.

Read more

by notirework on 12/04/2023

Had an 8:00 appt. for oil change, tire rotation and balance however didn't get vehicle back till after 3 pm. We asked several times if tires were done and repeatedly told they were. We marked tires prior to service-no tire rotation nor balance.

Read more

by Mike McD on 12/02/2023

Easy to make an appointment and Kevin was very helpful in making sure everything was done correctly as a fleet truck. He gave regular updates.

Read more

by Sean ODonnel on 12/01/2023

Professional and courteous

Read more

by MarieCG on 11/30/2023

Jose was very helpful and understanding. Good service

Read more

by Jarrett on 11/10/2023

I have the most horrible experience. I took my car to be serviced for A/C problems they said I have the Dealership warranty plus I have extended warranty fine So they said it will not cost me anything fine. They said they have fixed the problem I came in for . Almost in two months I have the same problem with the A/C which they claim they fixed. I took back the car to them which they should have fixed the first time the service guy who is taking care of my car now said I have a different problem which is the Temperature sensor not working so why didn’t they address it the first time and now I have to pay a diagnostic fee and labor which is not covered under the warranty. I won’t be going back there. They are so dishonest,

Read more

by Seth Conway on 11/08/2023

Happy all this work was able to completed in just two days at one location.

Read more

by Set2rest on 10/28/2023

The service department fixed my transmission (under warranty) without hassle. However upon receiving my vehicle back there were several issues that required me to bring my vehicle back. Jose and Drew both did a great job of making sure things were fixed the right way. Drew gave me a loaner vehicle and even covered the cost of a new battery as mine died as a result of the truck sitting for an extended period. Both Drew and Jose were fast to respond to any concerns I had and in the end, all is working great! Thank you Drew and Jose for going above and beyond to make sure things were right. Highly recommend!

Read more

by Wolfman on 10/27/2023

I was disappointed with this service experience. I was told the parts were available for my recall when I made my appointment at 7:00am the following morning. After two hours waiting, I was told that the parts had to be ordered and they would arrive in two days. I waited a week, no one called me back, so I called back to find out parts were on backorder. Parts showed up a month later no one called and notified me. I had to continue to follow up. I've traveled out of the area to use Margate Ford due to their great passed service. They need to work on better communication skills with the customer. All new faces, looks like they need to spend time on training the service writers,

Read more

by Baspillane on 10/26/2023

Service writer went above and beyond to not only ensure that the vehicle was out on time ..... But also to make sure that the service package that was prepaid was honored at time of vehicle pickup

Read more

by Camille on 10/21/2023

The service provider was curtious and patient. He called back twice to keep me up with the status of my car. Also when there was a change in the original price that had been quoted.

Read more

by Fernando on 10/18/2023

I had great service from competent and polite representatives.

Read more

by Scruffy Mike on 10/18/2023

Brought my car in for service on 4 different issues, including a faulty door latch. I have a service contract with a third party, who gave me resistance on the door latch claim. My assigned service advisor, Shomari, was very patient and went beyond what I would expect to help me deal with the service contract company. Even though the door latch issue was not resolved, I left with a properly repaired and nicely cleaned car. Thank you Shomari.

Read more

by Elizabeth on 10/13/2023

I had an appointment for an oil change and tire rotation. When I arrived I was helped immediately by Jose (service man) and sent into the waiting room while my vehicle was attended to. I waited approximately 1 hour and 10 minutes and my car was finished.

Read more

by Raymond on 10/12/2023

Had my car serviced. Auto Nation went above and beond. I'm very happy.

Read more

by GoodDriver on 10/09/2023

Service advisor Nate very courteous. Waited 3+ hours, having an 8:30 oil change appt. Said I needed to replace brake shoes/pads & machine the drums/rotors. Paid over $550 with points credit but didn’t even get a complimentary car wash! Note: I would've answered yes/no questions with “I don’t know.”

Read more

by Giacomo on 10/05/2023

Easy check-in and comfortable environment!

Read more

by Terry yacks on 10/02/2023

Very pleasurable, concise, and always smiles.

Read more

by Nancy Spano on 09/22/2023

Jose Fiquera was very informative.

Read more