Fields BMW of Lakeland
Customer Reviews of Fields BMW of Lakeland
Review type:
BMW
Albert Darby is Super at Fileds BMW Lakeland
by Andy__Espo on 09/20/2016updated 09/30/2016As always the service exceeded my expectations! Fields BMW and specifically Albert always take such good care of me an my family.Thank you, it's our pleasure to serve your automotive needs! Thanks for being part of the Fields Auto Group family! Best Regards, Gary Gordon, General Manager, Fields BMW Lakeland.
Fields is tops
by Gourmetgal on 09/11/2016updated 09/25/2016Fields BMW has a fantastic service department- they are a pleasure to deal with. They are courteous and professional. I have been dealing with Fields BMW for over 15 years.Thanks for your wonderful rating. Im certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Take care! Kind Regards, Gary Gordon, General Manager.
Service
by SamirE20 on 09/19/2016Everyone in the service department went out their way to make sure I get a good deal and well taken care of. I appreciate what they did for me and I'm sure I'll always be taken care of now and in the futureThank you for your high marks of Fields BMW Lakeland! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Gary Gordon, General Manager.
Tire Replaced on Tight Timeline
by FLDriver7 on 09/11/2016Fields service went out of their way to pick up a new tire and get it installed on my car so I could make it to an out of town appointment and trip on time.Im glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please dont hesitate to contact me. Kind Regards, Gary Gordon, General Manager, Fields BMW Lakeland.
Albert comes through again
by hrhalljr on 09/08/2016Went in for a routine oil change when Albert Darby noticed that my vehicle needed a couple of BMW campaign replacements. He took care of all the work and made sure the vehicle checked out ok in all other areas. Great job Albert!Thank you for the great review of Fields BMW Lakeland! We are so pleased you are happy with your new vehicle. Warmest Regards, Gary Gordon, General Manager.
Fields BMW Lakeland experience
by Tprenne on 09/02/2016I purchased 2 (new) used vehicles at Fields in the past year. Everything there is first rate from the facilities, sales representatives, business manager, general manager, to the service department. I have recommended Fields to friends and… I intend to purchase any future vehicles there.We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager, Fields BMW Lakeland.
Excellent Service
by 2BlessedUC on 08/21/2016updated 08/31/2016I thought about giving my vehicle up but every time I go in for service I feel so special.. no way do I want to give this up. I really enjoy my vehicle and this company. Never had a bad experience.2003 325I repair
by Salisrunning on 08/20/2016updated 08/31/2016Service did a great job repairing my headlights and keeping me informed as to when the specially ordered parts arrived so repair could be made.This was a car seat seat belt recall and service
by BMWnumber19 on 08/15/2016As always, Fields BMW of Lakeland, Fl. is great. All employees go out of their way to take care of the customer.Thank you for sharing your comments about your experience with us! We certainly appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Gary Gordon, GM.
Albert is awesome
by Reginact10 on 07/31/2016I love everything about Fields BMW service. You treat me like a valued customer. Thank you Albert. I'm very happy with the service provided to my car. I got a trailer hitch installed. Everything was well done, my car was also checked,… windshield wipers changed, and the car came back (you guys delivered to me) spotless; super clean. Thank you!You're very welcome and thank you, Reginact10, and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon, GM.
Needed a new runflat tire
by hogtrader on 07/17/2016Ran over something and screwed up the RR runflat tire. Called my service advisor and arranged to have my BMW brought to the dealership on a roll-back wrecker. Field's replaced the tire and gave me a wash, vacuum and after I paid a… reasonable price I was on my way.That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, GM.
BMW repair
by Benji50 on 06/09/2016updated 06/22/2016It was still on warantee but if it hadn't been it would feel a bit high.Thanks for your excellent rating and for your feedback, Benji50. I'm delighted to hear that overall you received a 5-star experience - this is our goal! I would appreciate the opportunity to speak with you in more detail in order to discuss pricing, as we strive to maintain the most competitive pricing in our market. Please contact me at (863) 816-1234, or via email at ggordon@fieldsauto.com, at your earliest convenience. Thank you and I look forward to speaking with you. Sincerely, Gary Gordon, GM.
Fields service #1
by DawnGrady on 06/07/2016Fields service blows away Reeves and Bert Smith using personal professionalism and courtesy. A good integrity feeling when you leave.I appreciate your positive feedback about our dealership. Please let us know if there is any way we may further assist your automotive needs. Sincerely, Gary Gordon, General Manager.
Fields
by Luisacg on 05/21/2016updated 05/31/2016Always satisfied with their serviceThank you, we're pleased that you enjoyed your experience and we appreciate your business. Sincerely, Gary Gordon, General Manager.
Bmw service
by LittleRedBMW on 05/15/2016This is my 3rd BMW from Fields BMW Lakeland, Florida. 13 years of excellent service with a smile. Consistent and friendly. I never dread service/maintenance as they do the work as promised.Thank you for your continued business over the years! Great service is what we strive to provide with every visit! If there is any way we may improve your experience, please feel free to reach out to me directly. My door is always open. Kind Regards, Gary Gordon, General Manager.
fantastic service
by sgerland on 05/11/2016Mike at Fields BMW of Lakeland is Amazing. He communicates all aspects of the service details. His attention to detail and promptness in responding raises the bar in this industry. I live in Tampa and prefer to drive to Lakeland for… purchasing and service/maintenance over Reeves, any day! Buying the car was easy, maintaining it through Mike and Lakeland BMW Service Team is certainly the reason I will return to Fields for my next car. Great relationship! Wouldn't think of going anywhere else. It is always a "Great Experience" I have been returning to Fields in Lakeland and Orlando for 7 years (4 vehicles)... you will not find better customer service!Hi, sgerland, thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one priority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Gary Gordon, General Manager.
Timely and professional
by Kmarti1000 on 04/18/2016updated 05/07/2016My vehicle was in for service. Mike, my service advisor was honest about the work needed to be done. It was also delivered to me on time, as promised, since I was was in the waiting lounge.Thank you for your high marks! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Mike Torre, General Manager.
Service
by Leonleon on 04/28/2016updated 05/06/2016Excellent service and really convenient since my car was picked up and dropped off at work on the same day. I am really please with the whole experience.We sincerely appreciate your excellent score. If there is any way we may elevate your ownership further, please let me know. Best Regards, Gary Gordon, General Manager.
Service
by melvin123 on 03/18/2016updated 03/29/2016The service adviser makes a customer feel special during those waiting periodsThank you for your excellent rating! Its our pleasure to serve your automotive needs. Sincerely, Joe Allegra, Service Manager.
BMW Service Review
by Peanuts1954 on 01/27/2016Had a very good service appointment with Selina Casal. It was an oil change and general check. I was told how long it would take and everything was done perfectly. This is my second BMW with Fields and they have always been helpful and… professional. I would highly recommend Fields for BMW purchase and service.Thank you for taking the time to review your experience with us. Im am very pleased to hear that our staff made your visit pleasant. Please check out our Facebook, Twitter and other social pages for promotions that you might be interested in. We look forward to serving you in the future, as always. Thank you for choosing Fields. Sincerely, Gary Gordon, General Manager.
First Oil Change
by mydreamcar1 on 01/01/2016When I got there, they didn't have space available to take my car. The representative made it possible and he went above and beyond. My car was ready in minutesThank you! I am glad to hear that you enjoyed your experience at our dealership! Please check out our Facebook, Twitter and other social pages for promotions that you might be interested in. We look forward to serving you in the future, as always. Thank you for choosing Fields. It's our pleasure to serve your automotive needs. Sincerely, Gary Gordon, General Manager.
Thank you! I am glad to hear that you enjoyed your experience at our dealership! Please check out our Facebook, Twitter and other social pages for promotions that you might be interested in. We look forward to serving you in the future, as always. Thank you for choosing Fields. It's our pleasure to serve your automotive needs. Sincerely, Gary Gordon, General Manager.
Renzo, thank you for the great review! We’re thrilled to hear our team provided a knowledgeable and easygoing experience at Fields BMW Lakeland. We hope to see you again soon! Take care!
by Fields BMW Lakeland on 07/29/2025