Fields BMW of Lakeland

Today 07:30 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
07:30 AM - 08:00 PM
Tuesday
07:30 AM - 08:00 PM
Wednesday
07:30 AM - 08:00 PM
Thursday
07:30 AM - 08:00 PM
Friday
07:30 AM - 06:00 PM
Saturday
08:00 AM - 05:00 PM

Customer Reviews of Fields BMW of Lakeland

4.9
Overall Rating
(23)
Recommend: Yes (23) No (0)
Write a review: Sales | Service
sales Rating

Leasing with Fields

byManonfire0815on 05/04/2017

Mike Wagner was a breeze to work with. I have purchased many vehicles in my past, this by far has been the easiest. I spoke with Mike on the phone only a couple of times we did all the details through email. Mike was spot on. He was prompt and available. The staff was a awesome as well Lanette was very helpful and encouraging. She even gave me some advice about my DLs. I'm in meetings all day and happened to have one in Lakeland. After a long meeting I got to Fields and Mike had the car waiting. I drove and signed and got out of there. What a great experience. I will recommend Fields to my family and friends!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

66 Reviews
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service Rating

New customer

bymarkofxlnson 08/21/2017

I recently moved to Central Florida and needed my car serviced. I contacted Fields BMW after calling another BMW dealer in the area and having a difficult time getting through on the phone. My initial phone experience when I called Fields was totally the opposite. I got answered right away and was assisted by a courious and helpful reception person who got me right on the phone with a service advisor. The advisor was also very helpful and also gave me an immediate appointment; no waiting for days and days. I highly recommend Fields BMW's service department!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Wonderful Service!!!!!

byMricher1on 07/24/2017

I visited Fields BMW last week. Right from the first phone call to set up my appointment, I was very impressed with this dealership. I was greeted by extremely friendly staff when I arrived. Very comfortable waiting area, and attentiveness from all of the staff. Beautiful showroom, very clean and bright. Such a welcome experience, especially since my dealership in New York was the complete opposite in every aspect. Fields BMW is the only dealership I will ever take my car for anything it needs. It's worth the hour drive for sure!!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Outstanding service as always!

byChiresBMWon 06/28/2017

We love bringing our vehicle to Fields for service. From the sale to continued service we have never had a complaint about Fields. We love our sales persona Majed and our Advisor Mike. Both are fantastic!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Maintaining 2006 BMW 650i

byJNRussellon 05/15/2017

Always a good experience working with the professionals at Field's.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Leasing with Fields

byManonfire0815on 05/04/2017

Mike Wagner was a breeze to work with. I have purchased many vehicles in my past, this by far has been the easiest. I spoke with Mike on the phone only a couple of times we did all the details through email. Mike was spot on. He was prompt and available. The staff was a awesome as well Lanette was very helpful and encouraging. She even gave me some advice about my DLs. I'm in meetings all day and happened to have one in Lakeland. After a long meeting I got to Fields and Mike had the car waiting. I drove and signed and got out of there. What a great experience. I will recommend Fields to my family and friends!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Fields does what they promise

byhrhalljron 05/01/2017

I've had my BMW from Fields for 4 years and have received excellent service for that time. Albert double checks all mechanical issues, including any possible recalls, and gets them fixed right the first time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Brake flush, tire change, balancing and alignment on 335 E90

byKborettion 04/24/2017

I I called up and we're told I could come in the same day. All parts were in stock. Super friendly staff. The place isn't swarming with customers which I like. It's worth driving out of the way for this BMW dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Professional

byLennysx3on 12/25/2016

The servise associate was very knowledgeable and efficient

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

435i convertible service appointment

byoldhappygalon 12/11/2016

had a scheduled service appointment for oil change, also a check on AC which indicated a matter that needed to be corrected by computer, was going to take a few hours, so was offered a loaner vehicle to be able to leave and go do some shopping and have lunch. upon return a couple of hours later, my vehicle was ready to go and all washed. My service adviser, Selena was Excellent in all that had to be done and keeping me informed along the way

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Always Happy thank you Tina

byBpolitanoon 11/30/2016

One of the many reasons I am on my second BMW from Fields is because Tina in service .Tina takes extremely good care of me and always makes me feel important and I appreciate her Very much, my work schedule is very hectic and she always makes sure when I get there to drop off my car there is a "loaner" waiting for me and when I come back to drop off and pick up my car Im in and out of Fields in a very timely manner .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Repair

byJhchanceyon 11/25/2016

All work was done on time and price as quoted. Service advisor, Mike Adkins, is always great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

20,000 mile check

bySnoopy1954on 11/24/2016

Brought my car in for a 20,000 mile check. As usual with Field's BMW, the service was great. Selena is my service contact. I was always informed of the progress, and everyone there was professional an helpful. This is the second BMW that I bought from Field's. It's always a pleasure to go there!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Check up

byWandaAlon 11/19/2016

We were very pleased with the quality and the speedy service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

bycdfmedicon 11/04/2016

Excellent customer service, work performed in a timely manner. Very pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

z4 oil gasget replace

byDarrylLeeon 10/23/2016

Dealership repairs were completed on time and at estimated cost. very Happy, thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

New Tire

bykltakeuchion 10/15/2016

I received the tire that I needed and they took care of additional thigns that were still under warranty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Department

byLclavilleon 10/06/2016

Excellent service!!! Service rep Mike at Fields Lakeland Fl is the best ... pleasant, professional and always accurate on service rendered.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Job

byannvara817on 09/26/2016

I am very pleased with the service and my buying experience. My salesman, Furman, is very helpful and easy to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Albert Darby is Super at Fileds BMW Lakeland

byAndy__Espoon 09/20/2016

As always the service exceeded my expectations! Fields BMW and specifically Albert always take such good care of me an my family.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

bySamirE20on 09/18/2016

Everyone in the service department went out their way to make sure I get a good deal and well taken care of. I appreciate what they did for me and I'm sure I'll always be taken care of now and in the future

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Tire Replaced on Tight Timeline

byFLDriver7on 09/11/2016

Fields service went out of their way to pick up a new tire and get it installed on my car so I could make it to an out of town appointment and trip on time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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