Fields BMW of Lakeland
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Customer Reviews of Fields BMW of Lakeland
Review type:
BMW
by Renzo on 07/28/2025
Great salesman, knowledge friendly no pressure to buy
Like the world experience
Hoping to be able to purchase one more
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The following reviews are more than two years old. They are not included in the overall rating.
172 reviews
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Seat Panel
by Amber on 01/19/2021Seat panel broke but was fixed with only one part still not workable but Salena assure me she will take care of it. And I’m sure she will.Service
by J Rich on 01/18/2021I am very pleased with my service advisor Mike who advises me on what is being done to my vehicle from the beginning of my visit to the end of my visit. Also the care taken by the person(s) performing the work on keeping me informed on the… overall status of my vehicle, as well as what service was performed.Very pleased
by Beamer on 01/13/2021We really appreciate the great and wonderful services that we have experienced back to back. Thank you so much For so kindly and professionally, assisting us in both troubled problems in proximity of a week or so of each other. Both… services were well executed in a satisfactory and very smooth transition. Keep up the good work.Great service
by Regina Castillo on 12/23/2020I like the service of picking up my car and leaving me with a loaner.Fields BMW is awesome!
by Guitarsjm on 12/22/2020No complaints! Great service with outstanding communication.Great Customer service
by Angela on 12/11/2020The staff at Fields is great. They make having your car serviced a pleasurable experience.Oil change
by Rachel Fetner on 05/18/2020updated 05/29/2020The driver even went the extra step to write the love bugs off the car when he returned it.Good experience
by Kastefam on 02/25/2020Brought my X1 in to service a warning light and scheduled maintenance. Parts had to be ordered so it would take 2 days. A loaner car was set up and I was on my way in a short while. Car was done on time and all seems to be fine. I did have… some oil drops in my garage after the oil change. This has happened before, nothing major but thankfully my floor is epoxied, last time the drops were on the concrete driveway and caused stains. Hopefully next oil change it will not happen again.3.5 hours for oil change scheduled a month earlier
by Stashman on 02/01/2020Work done was fine, as always, but it took 3.5 hours to do a glorified oil change that was scheduled a month earlier, and that they knew I was sitting waiting for (as opposed to taking a car). I could be wrong, but pretty sure I saw cars… come after me go in for service before me, and leave before me. Because I was under warranty?Tire Pressure
by T on 11/27/2019I took my car in for required service, a brake fluid system flush. I was pleased with the service and the friendliness of the staff. The next day on my way to work, an alarm goes off and the display says my tire pressure was low and I… should pull over immediately. I checked the tire pressure display and all the tires were low, but one was low enough to trip the sensor. I was surprised that they did not check the tire pressure as part of their vehicle inspection. Every other dealer I have been to has always checked and filled the tires. It was kind of scary for an alarm and a warning to pull over as soon as possible.Service
by Albert on 11/23/2019Wanted to pass along my appreciation for Albert's consistent exceptional customer service. I keep returning to Fields because of Albert. He appreciates how meticulous I maintain my car and he always oversees it's maintenance and detailing… to ensure the service meets my standards. His service is head and shoulders above what I've experienced at other dealerships and he always accommodates my special requests and short notice needs.Repair seat
by Tricia on 10/29/2019Was able to get into service within just 1 day and they were fast with the repair. My only comment is I noticed a plastic piece that is loose was not replaced when the repaired rest of seat.Replace rear tiresw
by Ok on 10/09/2019Very poor results from my last serviceService
by Steve on 09/30/2019Service advisor was very professionalGreat Experience
by Eric on 09/17/2019Noor at Fields BMW was amazing to work with and provided my family with a great buying experience! I would highly recommend working with the Fields team if you’re in the market for a BMW.Thank you Fields BMW
by Awesome on 08/04/2019We've never purchased a new vehicle until this one. One reason; hovering, pushy, confusing sales people... let alone all the time it takes! That changed when we moved into our new neighborhood and home. We just happened to have a BMW sales… professional 2 doors away! We got on friendly terms as neighbors, and decided we'd give a new vehicle a whirl. After a few conversations, this wonderful man took away our fears, on 2 occasions, brought us 2 different models to choose from. One happened to be on a recall list so that was out. But the other was just amazing, we went with it. Never had to leave our home! A few weeks later, our new X2 was driven to our home by our neighbor who also brought along his 'tech guru' who took us all through the tech in this car until we were comfortable with it. Signed all the paperwork and done! The staff at Fields BMW went the extra mile for us, and we owe it all to our wonderful neighbor, friend and sales professional, Mr. Furman Clark. Thank you all for making this dream come true.Not so simple oil change
by Kastefam on 03/11/2019I brought my X1 in for routine service. When I got home I noticed an oil spot on my driveway under the car. I called and a service tech was sent out the next business day. He confirmed he saw oil under the car. I had to bring the car back… (a little over 39 miles) to get it fixed. The staff treated me well, took care of the issue right away and apologized. Errors do happen, glad they took responsibility but the extra trip was a hassle and new oil stain on my driveway does bother me.Very dissapointed with entire experience this visit
by egonyea on 02/22/2019This experience was poor from the get go. The receptionist was confused and called two days in a row to verify service date . The Parts department gave me a quote for parts And service time for labor , onkynto grt a completely different… quote from the service department ! My 2017 x5 ended up staying for two days . The loaner car was from enterprise and the most uncomfortable vehicle for me to drive , so I didn’t . I left it inside my garage as I was embarrassed to drive an orange Camarillo? I paid for the insireance in the rental because I could barely see over the steering wheel. I was told no smoking in the vehicle . I am a non smoker . I called back to have it noted that the vehicle has clearly already been smoked in before I drove away! Then when contacted by service department they were not sure of the final cost of a bike hitch I wanted BMW to install the correct way. When I picked up my car next day no one gave me any direction on how to install new addition to the car. I ended up googling because it actually Locks onto the vehicle . I also informed them about a sound inside my vehicle whe. I start the engine up. It only seems to happen on a cold engine ... I was informed that the attempt was made to hear the sound but no luck . The day after I picked up my car the sound is back . Overall this was a completely confusing experience for us starting with the receptionist, the part department which was very apologetic since they assured me that all parts were in but the day of service a runner from parts had to be sent to Orlando to pick up an additional part which was in fact not in!! I think I am Missing the end cap piece as well to the hitch I never received ! service was so busy that they had to try to figure out what was happening . All in all, my husband and I left pretty disallusioned .Excellent Service
by Andrea on 02/10/2019My thanks to Albert and the whole team at Fields BMW. I have been dealing with Fields BMW for close to 15 years, and I feel they set the bar for what all automobile service departments should aspire to. Thank you as always Fields!Very professional
by Marc on 01/26/2019updated 02/01/2019Prompt communication and very courteous.Very professional
by Marc on 01/26/2019Prompt communication and very courteous.
About our dealership
Renzo, thank you for the great review! We’re thrilled to hear our team provided a knowledgeable and easygoing experience at Fields BMW Lakeland. We hope to see you again soon! Take care!
by Fields BMW Lakeland on 07/29/2025