Fields BMW of Lakeland
Customer Reviews of Fields BMW of Lakeland
Review type:
BMW
Treated like Royalty 👸👑
by Terri on 03/18/2022Fields BMW service department in Lakeland is top notch. The best customer service experience I’ve had in years!Thank you so much, Terri! It really means a lot to hear that our service stands out to you. Hope to see you at your next visit!
2016 X5 Service Experience
by Steve on 03/14/2022Quick and efficient processing upon arrival. Service items performed well before requested pickup time. Like the vehicle complimentary wash.Hi Steve - It was our pleasure to assist you and it means a lot that you are a happy customer. Thank you from all of us at Fields BMW of Lakeland and safe travels until we see you again!
Great
by oscar wesley on 03/11/2022Everyone is very friendly and takes the time to share the information so that you will understand!Oscar, we're thrilled our team delivered the excellent customer service we strive for! From the entire Fields BMW of Lakeland staff, thank you for the kind words and outstanding review!
Great service
by Ray Travis on 03/01/2022Great service, took care of a warranty issue with a tire. Kept me informed, very professional experienceWe're glad you received the excellent service we aim for, Ray! Thank you for the terrific review of Fields BMW of Lakeland and for trusting us with your warranty work. We hope to see you again!
Another great service experience
by Dewaren J on 02/28/2022Albert is professional and makes the process seamless and answers and questions you may have!Thank you for putting your confidence in Albert and the rest of the Fields BMW of Lakeland service team! We truly appreciate your support and will certainly pass along your kind feedback. Safe travels!
Reminder why I enjoy Lakeland BMW Fields
by BMW 330i on 02/25/2022Mike was amazing yesterday. Very accommodating, professional, cordial, hospitable, and a true asset to BMW Lakeland. Mike did not try to oversell me and addressed my emergency concern to get my punctured tire replaced when no other… locations were either answering there phones or had my unique tire in stock. I was reminded yesterday why I prefer BMW Lakeland over South Orlando and Winter Park BMW Fields. Thank you Mike for making my visit yesterday seamless and stress free.We're glad Mike provided the amazing customer service we pride ourselves on! Thank you for the outstanding review and for taking your BMW 330i's needs to Fields BMW of Lakeland - it is our honor and pleasure to assist you! We wish you the best and will be here if you need us down the road.
Great experience
by Margaret A on 02/25/2022My service appointment was simple to book, easy to drop the car off, and the care was ready in a timely fashion. Fields BMW/Lakeland has an excellent service department!This is the type of feedback we love to hear - simple and easy! Thank you for choosing Fields BMW of Lakeland to assist with our service needs, and we look forward to seeing you again next time, Margaret. Have a lovely day!
Great service, Great people! I have always been treated as a special custom
by Fred Jasper on 01/07/2022Mike in service goes above and beyond expectations. Most helpful service advisor that I have ever met AAA ++++ All The WayHello Fred, this is a fantastic review, thanks for sharing your feedback about Mike! We are thrilled that he went above and beyond to take wonderful care of your vehicle. Thank you for trusting the team to keep your car running smoothly.
Fields Service Technicians are Exceptional!!!
by Heather A on 12/31/2021Albert Darby has been my Service Advisor for over a decade now. He has always been honest and straightforward in dealing with repairs on my vehicle. He does a great job of explaining the issues, making certain I have transportation, and… providing regular updates on the progress of the repairs. Additionally, Albert and the service team go above and beyond to keep my business and make the service interaction a positive one. They are always professional, clear in their communications, and do the work in the timeframe promised. Furthermore, my car is well cared for, the repair work is always of the highest quality, and they are pleasant to deal with!Heather - We can't thank you enough for your longtime business and support. It means so much that you can trust Albert and our service team to keep your vehicle running smoothly and safely. Our team at Fields BMW of Lakeland really appreciates you sharing this feedback and rating us five stars! We look forward to working together for many more years to come.
Field’s BMW is top notch!!
by Tom Domery on 12/01/2021Field’s BMW Lakeland has an awesome service department! Albert, my service advisor was exceptional….helpful, knowledgeable and timely! He even arranged a ride to and from my doctor’s appointment! The department is clean and inviting…I… enjoyed an ice cream bar while watching their TV. Service work was spot on and on time! Car cleaned and ready to go. I highly recommend Field’s…..they’re what an auto dealership should be!Tom, thanks for the review! We're thrilled that Albert and the rest of our service team went above and beyond to make your time with us exceptional. It makes us happy that Albert was accommodating, knowledgeable, and prompt. Thank you for sharing these kind words, and we hope to see you again next time.
Excellent Service
by Esposito Andrew on 06/26/2021Always fantastic service, they treat you like family! Especially Albert Darby.Regular service
by Pfs on 05/31/2021The only issue I have with fields is the service reps rarely answer their phones and often it takes multiple calls the get the appointment scheduledScheduled service and dent repair
by Duane Karcher on 05/15/2021It was a.pleasent experience and they solved my issue.Great service
by Nancy on 04/08/2021Received outstanding service from Albert and car is running greatGreat service
by Schevy on 04/03/2021The folks at Fields BMW were great! My car stopped running on a Saturday evening, and was towed to Fields. Monday morning first thing, I got a call, letting me know they would be working on it ASAP. By end of day, they sent me a text,… stating the parts were ordered, and should be there by Wednesday. Wednesday morning they texted and let me know the parts were in, and gave me a time I could come pick my vehicle up. True to their word, I was able to pick up my vehicle at the time they stated. Great service, and everyone is so friendly!Albert
by Albert on 03/31/2021I always ask for Albert because I can depend on getting a great deal - he is looking out for the customer and lets you know whats going on - dependable. He gets a score of 10.Owner
by Alfred vieira on 03/22/2021Always prompt attention to all opportunitiesTop Notch Service at Lakeland BMW
by F Petro on 03/22/2021I have personally bought two cars at BMW Lakeland and sent family and friends there. I’m getting my next BMW there. Great work all around, before and after the sale; easy and pleasant!The Best Ever!
by Susan Willis on 02/21/2021Albert has been our service advisor for many years, and he never disappoints us. The quality of service and the professional way in which he values us as customers Is amazing. He was kind enough to send Christian to our home to replace a… part which had been ordered. Christian also did a very fine job. Albert always gets five stars and is a sterling example of top-notch service.Great dealership!
by Amalonso on 02/10/2021I had a great experience with Fields. Staff is courteous, prompt and pays attention to detail. I recommend this dealership if you are looking for great customer service.,Seat Panel
by Amber on 01/19/2021Seat panel broke but was fixed with only one part still not workable but Salena assure me she will take care of it. And I’m sure she will.
Renzo, thank you for the great review! We’re thrilled to hear our team provided a knowledgeable and easygoing experience at Fields BMW Lakeland. We hope to see you again soon! Take care!
by Fields BMW Lakeland on 07/29/2025