Fields BMW of Lakeland
Customer Reviews of Fields BMW of Lakeland
Review type:
BMW
Great customer service
by Carlos Polo on 08/03/2025I have been going to Lakeland BMW for 10 years now. Have always had a great experience. Service department is not the exception. Zach at service is always on top of things and keeps me posted on everything. He really does a great job taking… care of us and our vehicles.Carlos, thank you for choosing Fields BMW Lakeland and for sharing your experience with Zach in our service department. We are grateful to have you as a loyal customer!
Great Service
by Myrone on 08/01/2025The service the department is great. Zachary is a great person he always show excellent professionalism when I visit not just to myself but I see how he handles other customers as wellMyrone, thank you for sharing your experience! We’re happy to hear that Zachary’s professionalism shines through with every customer at Fields BMW Lakeland. We’ll pass along your kind words! Safe travels!
BMW
by Renzo on 07/28/2025Great salesman, knowledge friendly no pressure to buy Like the world experience Hoping to be able to purchase one moreRenzo, thank you for the great review! We’re thrilled to hear our team provided a knowledgeable and easygoing experience at Fields BMW Lakeland. We hope to see you again soon! Take care!
Great service
by B Mann on 07/26/2025Nathan at Fields BMW Lakeland is great to work with. Always professional, nice, with great service.Nathan and the Fields BMW Lakeland team are thankful for your kind words! We look forward to seeing you again down the road!
Awesome Dealerships!!!!!
by James on 07/22/2025This is a great place to have your car serviced. They’re always on time and do a great job.James, we are grateful for your review. Thank you from all of us at Fields BMW Lakeland!
Superb service
by DW on 07/22/2025Christian was on time professional. He came to my office to do my oil change! He told me what to expect once I start to drive! Car drives great! Easy process payment through a link. Seamless process and convenient!Thank you for sharing your excellent feedback about Christian's professionalism and the seamless service process! We appreciate your business and we hope to see you again at Fields BMW Lakeland. Safe travels!
Flawless one-day buy
by Brad M on 07/01/2025Great experience - started as an internet lead at 8:30 in the morning and drove away at 5 in the afternoon. Bryan (rep), Matthew (genius), and Anthony (finance) were all incredibly personable and professional. Location is a little weird,… but ... can't have it all. Recommended!Brad, we're happy to hear that Bryan, Matthew, and Anthony made your experience at Fields BMW Lakeland so positive! Enjoy your new ride, we wish you safe travels ahead!
poor communication
by William Gutierrez on 06/30/2025Poor communication and the service wasn't very good. They broke some parts that had nothing to do with the recall and told me they were ordering them. Two weeks have passed and they haven't called me back.William, I apologize for the inconvenience you've experienced with our service and communication. This is not the level of care we strive to provide, and I'm sorry for any frustration caused by this delay. Please reach out so we can address your concerns promptly. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234
Wonderful experience
by V Patel on 06/29/2025Our recent BMW purchase at Fields BMW Lakeland was an absolute pleasure, largely due to Ricky! He made the entire process incredibly smooth and stress-free. Ricky was attentive to our needs, explained everything clearly, and handled all the… details efficiently. We appreciated his transparency and felt completely at ease throughout. This was by far the best car-buying experience we've ever had, and it's all thanks to Ricky's outstanding service. He's a true asset to Fields BMW Lakeland!We're delighted to hear that Ricky made your BMW purchase a smooth and stress-free experience at Fields BMW Lakeland! It's fantastic to know his attentiveness and transparency left such a positive impression. Thank you for sharing this wonderful feedback, enjoy every mile in your new car!
Professional Customer Service
by Joel Blas on 06/26/2025I had a great experience when I came the time to upgrade my car. Mr. Whitman treated me like part of the Fields BWM Family, he was really clear, honest and knowledgeable, he was able to get me deal than other Dealerships and a great value… Trade-In. I couldn’t say No to his offer and the support from the Sales Manage. I am really happy with my 2025 BMW X1. Thank You!Joel, we're delighted to hear that Mr. Whitman and our team at Fields BMW Lakeland made your upgrade experience so positive! Enjoy every moment with your new 2025 BMW X1, and thank you for choosing us!
SERVICE AT FIELDS BMW
by H on 06/18/2025My experience from setting up the appointment to the actual visit to Fields BMW was outstanding. They were very courteous, knowledgeable and professional. Mr. Jesus Ayala answered all my questions and addressed my concerns. Definitely a 10… on my scale.Thank you for sharing your outstanding experience with us at Fields BMW Lakeland! We're delighted to hear that Mr. Jesus Ayala provided courteous and knowledgeable service during your visit. We appreciate the high rating and look forward to serving you again in the future!
BMW Lakeland
by Gloria on 06/16/2025Matthew, the sales advisor is wonderful. Always helpful and concerned about customer satisfaction. Entire staff that I dealt with made for a pleasant and expedient experience. Would highly recommend this dealership.Gloria, thank you for the glowing review! We're delighted to hear that Matthew and our Fields BMW Lakeland team provided such a pleasant experience. We appreciate your recommendation!
Great experience
by Bryan Stewart on 06/10/2025This dealership is so so so amazing. From Joe to Curtis and everyone that helped get this done. My family and I love y’all so much! Thank you for showing us the I4 electric car. Now after our second BMW we can’t wait to buy our third one!!… Our daughter is so happy the bow on top of the car was really special! Mariah loves her new car! Thank you Thank you Thank you!! This experience will never be forgotten!!Bryan, we're delighted to hear that Joe, Curtis, and the team at Fields BMW Lakeland made your experience memorable! It's wonderful knowing Mariah loves her new car. Thank you for choosing us again; we look forward to assisting with your third BMW in the future!
BMW
by Gigi on 06/06/2025Always friendly yet professional! I just leased my third BMW from Rick Cutts. He always makes the process seem effortless!Gigi, it's fantastic to hear that Rick made your leasing experience smooth and enjoyable at Fields BMW Lakeland. Thank you for choosing us once again!
Five star service team!
by Sarah on 06/05/2025One of the best customer service experiences I have ever had! The service team took care of me and our repair in a timely and caring way. They even shuttled me home and delivered my car when it was repaired. I will 100% recommend Nathan,… Doug and the entire team. Thank you!Sarah, we're delighted to hear that Nathan, Doug, and the Fields BMW Lakeland team provided such a fantastic service experience! Thank you for recommending us; we look forward to serving you again in the future.
Fields BMW
by Jacqui on 06/05/2025Nathan always takes care of me in service. And the whole team is super helpful and attentive.Nathan and the Fields BMW Lakeland team will be pleased to hear this positive feedback! Thanks for sharing your kind words!
Happy with service
by Brandi on 06/05/2025I enjoyed the detailed video of the work providedWe can't thank you enough for the excellent review of Fields BMW Lakeland, Brandi!
Always Great Service
by BG on 06/04/2025I needed last minute immediate service and the service department got in and work done in the time frame promised.We're delighted to hear that our service department at Fields BMW Lakeland was able to accommodate your last-minute needs efficiently. Thank you for trusting us with your vehicle!
Deandre at Fields BMW -Lakeland
by LaCorsha on 06/01/2025Deandre was amazing! He was personable and made my car buying experience great! I was in the market for a new car and Deandre helped me pick out the perfect car for me! I loved previous 2020 X3 but I was ready for a trade. Thank you for my… 2025 BMW X3!LaCorsha, we're delighted to hear that Deandre made your car buying experience at Fields BMW Lakeland so enjoyable! Enjoy every moment with your new 2025 BMW X3!
First me in!
by Suzanne on 05/28/2025I pulled into the BMW service dept to get air in my tire. It turns out my tire had a nail and had to be replaced. I had 2 of my grandchildren with me, on the way to shop...Fields shuttled us to the store while replacing my tire and on… return treated all of us with a beautifully washed car and ice cream!!Suzanne, we're delighted to hear that our Fields BMW Lakeland team could assist you and your family so efficiently! It's great knowing we made the experience enjoyable with a clean car and sweet treats. Safe travels from all of us!
Fields BMW Service
by Tom on 05/23/2025Fields BMW is very professional and the service they provide is of high level. I strongly recommend this dealership.Tom, thank you for recommending Fields BMW Lakeland! We're delighted to hear that our professionalism and high-level service met your expectations. We look forward to serving you again in the future!
Renzo, thank you for the great review! We’re thrilled to hear our team provided a knowledgeable and easygoing experience at Fields BMW Lakeland. We hope to see you again soon! Take care!
by Fields BMW Lakeland on 07/29/2025