Customer Reviews of Napleton's Northlake Chrysler Dodge Jeep Ram
Review type:
Don't buy from them
by Haitian Lady on 06/16/2023One salesperson started out nice with a southern accent. After he earned our business, he and the dealership lied about when I would get the new car they "ordered" for me. I waited 12 weeks. They kept saying it is coming, it was lost in… transit... but it's all B.S. Why do that when you know that customer service is what keeps your business going. Disappointed, but not surprised. Would not use them again, or recommend to anyone who breathes oxygen.BUY HERE IF WANT TO BE SCAMMED
by Serge Shlykov on 06/18/2021They tried to scammed me for about 2500 with bogos extra charged and offered only partial price trade in value despite me using their site for appraisal and getting much higher price. I refused to be scammed and they were very unhappy that… I pointed it out. I walked away. Will get better deal and service elsewhere.Worst Customer Service - No Follow Up
by KB on 03/22/2021This dealership has a beaufiful Jeep GC that I inquired about. Not only did I receive multiple blanketed sales calls and emails in which no one know I was talking with someone else, but even the manager, Don, didn't follow up with me. I am… about 3 hours away from this dealership and wanted to do a live Zoom call (which their website says they do) as well as talk about cost to see if it was worth my driving down south for a test drive. I was told that they don't really do Zoom calls but if they did, that a manager would have to do it, and I was also basically pushed aside because I wasn't an in-person sale. Two people I talked with pushed me aside because they're "soooo busy with March Madness sales." I mean, how rude is that??? I'm a potential sale too. I literally called 4-5 times before a decent person, Cody, called me and did the FaceTime call however that was all he could do. He couldn't talk numbers nor finance and when he told me he'd have his manager (Don, again) call me the next day, I never heard a peep! I've never dealt with such a terrible dealership in my life. The lack of follow up or consideration on a vehicle after I noted numerous times how interested I was and called and emailed more than enough. This Jeep was my #1 choice but after dealing with these folks, I will not be making the drive to even see it. I can understand now why it's been on their lot for over two months!Kb, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (561) 903-0407 so we can work towards a resolution. We look forward to hearing from you.
A great dealership
by goodguy79 on 02/23/2021updated 03/02/2021Mike D and Marcos are a perfect pair. They work very well together and helped me out of a bad situation. thank you guys!!Thank you so much for your positive comments about Napleton's Northlake CDJR! If you have any further questions, please don't hesitate to reach out!
They Don’t care about you as customer.
by Napleton CDJR disgraceful cust on 10/04/2020Do not spend any time at this dealership. It’s smoke and mirrors, disrespect. Show up twice to a dealership, send emails text messages, get one lame response on an email. Terrible customer service. Use this dealership for a price, then go… somewhere else.Onenil
by Onenil001# on 07/25/2020Excellence personified. A totally professional experience from start to finish. I would certainly recommend them to all my friends and family. In particular Joe Ward Jnr !Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Terrible
by Worst buying experience on 05/15/2020This was the worst car buying experience I’ve ever had, if I could return the vehicle I would. I spent 9 hours at the dealership mostly waiting. The vehicle (2018 Grand Cherokee, 11k miles for $32k) was brought to me around back at night so… I didn’t realize that it was filthy. When I called the “VIP Sales Manager”, Don McCain, he said that they didn’t have the staff to clean the vehicle for me, even though I was charged a $899.00 service fee for cleaning and an inspection. Once I left the lot I saw that it was 4 months overdue for an oil change, the windshield washer fluid was empty and the pressure went low on a tire. The very next day the check engine light came on. The vehicle was obviously not inspected either. Don made multiple promises and never delivered anything but excuses. I requested basic sales documents 3 times with 2 separate employees and still haven’t received anything weeks later. I was not given the spare key because it wasn’t at the dealership for some reason. Don was supposed to mail me the spare key the following day but I still haven’t gotten it 3 weeks later. This place is terrible and the sales manager claims to be too busy to follow through with anything.Hi, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out us at (561) 903-0407 and we will work with you personally in rectifying the issues you experienced.
Great buying experience
by Mike Harper on 08/02/20192nd vehicle from this dealership. Love the people here, the honesty about the deal and numbers, and I love the Chrysler/Jeep/Dodge brand. I think they make a good product.Hi Mike! We are so glad to hear that we provided you with such great buying experiences! If there is ever anything else we can do for you, please reach out! Until next time, take care.
Leasing made easy!
by Jeep2018aw on 09/30/2018Just leased a new Jeep Grand Cherokee. Sales team was SO easy to work with, stayed within my budget, and did not push any extras. Dudley, DJ, and Mike were easy to talk to, honest, and to the point. Enjoyed my experience there over all.We're happy to hear you had such a positive experience with Dudley and our team! If you have any further needs or questions, please give us a call. We're always happy to help!
GREAT DEALERSHIP!
by MelenaC on 09/02/2018I've purchased 3 Vehicles from here and all 3 were a GREAT experience ! Big shout out to DJ, Teddy and Sammy!! They made certain I received EXACTLY what I was looking for in my recent purchase of my Ram 1500 Big Horn!! Thank you so much… for going the extra mile!!! I am very HAPPY! If you're looking to purchase a vehicle, don't hesitate to pay them a visit, they will make certain you get exactly what you are looking for! I highly recommend them! 6 STARTS!!!!!!!!!!!!!Thank you for your continued business! We hope to be of service to you again down the road!
Very good
by Fexizian813 on 07/07/2018updated 07/13/2018I walked away not getting a car at first the girl at desk gives me a kid with no experience even thou I had an appointment with Don the manager that never came over to me not once while I was there which I think that was rude since I had an… appointment so I left called my husband and was upset over this than went back in and Simon came over to me and helped me find a car he was very knowledgeable and very honest person not like most car sales man he put an effort into finding me a car they should have more salesman like Simon this happened in palmbeach fl at NapletonsWe're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
"AVOID THIS DEALER AT ALL COST"
by wicho077 on 01/07/2018Upon our arrival, we were not shown the vehicle we went there for but rather one with a different stock number and fewer options. When we explained to the sales representative that this was not the vehicle discussed and provided him with… the email information, he proceeded to tell us that he couldn't find the vehicle. He then stated that the vehicle (Jeep Wrangler) was in your auto shop 3 month with a computer issue which your maintenance department could not figure out. It was at this point that we were told that Mr. Farigua had made a mistake and they could not honor the price he had given us in writing (email). This was the end result after being there for more than an hour of runarounds.Thank you for taking the time to bring this to our attention. We are disappointed to hear that your experience was not a positive one. Please contact us at (888) 786-6360 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Jorge is a great example of what great customer service should be like!
by MelsReview on 10/20/2017I gave my Jeep buying experience five stars because it was a relatively easy process from beginning to end. More specifically I would like to give praise to my salesman Jorge. Not only was he extremely genuine and a gentleman, but also a… true professional. His patience with all of my questions and staying true to this word meant a lot to me! I highly recommend this dealership!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Northlake CDJR and we hope to see you again!
Ignored after the sale
by Dogtrainer2 on 04/07/2017I would never buy a vehicle from Napleton's again after the deal was made I was ignored I purchased a used Lexus and they provided me with only and valet key which could not be duplicated by a Lexus dealer the cost to duplicate in master is… over $300 from Lexus after contacting my sales rep a sales manager and the general manager my phone calls were not returned and the problem never resolved now I have to spend over $300 to get a master key made I don't think anyone wants to own a vehicle with only one keyHi Dogtrainer2, we appreciate you taking the time to respond. The staff at Napleton's Northlake CDJR take Please call our manager directly at (888) 786-6360 for ways we can work towards resolving these issues. We look forward to hearing from you soon. our reviews very seriously.
Overcharged on junk and dealer fees.
by alexmedina69 on 03/06/2017The sales guy was great! Everything went fine till I realized the next day at home, when I review the financial statement, that we were severely overcharged between dealer and junk fees. Nothing that I can do now. An $8100 car became… almost $12000 out the door. Be very careful dealing with this dealer. Read everything.Hi Alexmedina69, we appreciate you taking the time to respond. The staff at Napleton's Northlake CDJR take our reviews very seriously. We strive to maintain excellent business relations at Napleton's Northlake CDJR. Please call our manager directly at (888) 786-6360 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
2017 Durango
by Cjsmom__ on 12/30/2016updated 01/06/2017My sales rep (Vinnie) and Finacial advisor (Sal) made this experience very easy for me being the first time Leasing a vehicle on my own.Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We always love to receive great feedback.
I love my new SUV!!!!
by KeishaJones01 on 12/31/2016James who was my dealer associate was very up front and he made the experience a very easy in and out. Thank you James your awesome! I'm happy with my new vehicle.Thank you for taking the time to leave us feedback. You really made our day today.
Napleton review
by Tami_Allmon1 on 11/30/2016updated 12/09/2016My salesman was awesome. He went out of his away to be helpful. I would highly recommend him. Very courteous and polite!The purchase of our new vehicle.
by Joan_and_Pete on 12/04/2016The entire staff was extremely helpful, outgoing, kind, courteous, and very professional. They could not do enough to make us feel more comfortable and truly special in the purchase of our new vehicle. They went out of their way to explain… and demonstrate everything to us to help us find the vehicle we wanted.Thank you for the feedback! We are happy to hear of your positive experience at Napleton's Northlake Chrysler Dodge Jeep RAM, and we are grateful for choosing us for your automotive needs. We look forward to hopefully doing business with you again in the future! Best, Stacy Arnold, Customer Relations Manager | sarnold@napleton.com
2016 Jeep Grand Cherokee
by ypere023 on 11/08/2016I really liked the way I was treated and felt like I was not pushed into a deal that didn't work for me. The dealership also had a great selection of vehicles that were fairly priced.Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Stacy Arnold, Customer Relations Manager | sarnold@napleton.com
Wrangler 14
by Timothy_A1A on 10/30/2016Quickness of transaction. Quality of service. Good sales people car was very nice and for a great price. I would use them againThank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best regards, Stacy Arnold, Customer Relations Manager | sarnold@napleton.com
Here at Napleton Northlake Chrysler Dodge Jeep RAM, we are not only passionate about our new and used Chrysler,Dodge,Jeep or RAM model lineup, but we are extremely dedicated to providing top-notch customer service to our Palm Beach Gardens, Riviera Beach, West Palm Beach, Pompano Beach, Hobe Sound and Jupiter area customers as well. Whether you have a specific model in mind or not, we here at Napleton Northlake Chrysler Dodge Jeep RAM will help you make a highly informed decision through every step of the buying process.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (561) 622-0101 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by Abbott Carter on 06/16/2023