Napleton's Northlake Chrysler Dodge Jeep Ram
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Dealership Sales Review
sales Rating
"AVOID THIS DEALER AT ALL COST"
Written by 01/07/2018
onUpon our arrival, we were not shown the vehicle we went there for but rather one with a different stock number and fewer options. When we explained to the sales representative that this was not the vehicle discussed and provided him with the email information, he proceeded to tell us that he couldn't find the vehicle. He then stated that the vehicle (Jeep Wrangler) was in your auto shop 3 month with a computer issue which your maintenance department could not figure out. It was at this point that we were told that Mr. Farigua had made a mistake and they could not honor the price he had given us in writing (email). This was the end result after being there for more than an hour of runarounds.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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napleton_group on 01/10/2018
Dealer Response
Thank you for taking the time to bring this to our attention. We are disappointed to hear that your experience was not a positive one. Please contact us at (888) 786-6360 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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