Honda of The Avenues
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Customer Reviews of Honda of The Avenues
Review type:
Great Sales Experience
by George Fisher on 09/23/2023
Very nice sales experience. Purchased a new CR-V Hybrid yesterday. Very reasonable negotiation, willing to meet my needs and do what it takes to close the sale. Included a full tank of gas and delivery to my home (nearly 100 miles) as part… of the deal. Shout out to Parris, my sales representative - great job. Thanks !
58 reviews
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Good experience
by aytonrafael on 11/17/2016Good timing, responsible people... ThanksSHADY
by LisaMay on 09/24/2016Yesterday I had the displeasure of working with the Avenues team. Below are numerous reviews from google that only further prove how they rip people off and don't deserve any further business from myself and any other human being with… actual morals and values. How dare they try and take advantage of people by taking their deposit and then blaming miscommunication as a reason for not honoring the price I was first given. When I put my deposit down and was given a verbal commitment from the sales rep, it seemed pretty convenient for them that the day I go to purchase the car, accessories were added. I guess I'm not he only one with this problem: "I have been sending my friends and family there because I had such a great experience with Leroy Love. However, now that I had an issue with the car and found out how SHADY they are, never again." "I am giving 1 star as I cannot chose a half star. I learnt a lesson that will stay for rest of my life at Honda of the Avenues. The Out of the door price we negotiated with the sales person included accessories(worth 1899$) but the final paperwork didn't have it. " "Honda of the Avenues has lost my business because their service department is crooked." "This has been the worse experience I have ever had with any dealership ever. What is worse, I never received anything back from the General Manager which basically tells me this dealership is ok with Vince's actions and horrible customer service. I will never go back to this dealership again" In this case of your small business ownership, I guess Mom and Pop wouldn't be too happy.Dont buy here
by WornOut2 on 09/13/2016Had 2 experiences shopping at Honda of the Avenues, 1 on a new car several years ago and just recently a used car. Both times was lied to and pressured to buy. Don't fall for all the salesman's tricks, they have them all here (including… advertising the car as certified when American Honda has no record of the certification). Got what I thought was a good price (after several trips) on a used car but they would not allow me to have the car checked out by an independent mechanic. Something's not right here! Service here on the other hand has been great on the new car I ended up buying at another dealer.Straightforward and Honest
by ContentClient on 08/17/2016updated 08/31/2016As a female, I typically feel vulnerable when it comes to car repairs. I have been taken advantage of in the past, being overcharged or repairs were recommended that didn't need to be fixed. William was honest and straightforward. He… showed me my dirty air filter which obviously showed it needed replaced. Each time I return to Honda of the Avenues, I continue to build more trust in their honestly and appreciate their great customer service.Pleased
by contentclient on 08/17/2016As a female, I have felt vulnerable in the past when getting my car serviced. I don't feel that way at Honda of the Avenues. They are honest, efficient and show you the parts that need replaced if they can. William provided great… customer service. I will be a return customer.Grueling but worthwhile transaction
by mrlittlejohn on 06/30/2016I decided to buy a Honda, for the fact that they make an awesome vehicle. I had heard what a family member of a friend purchased a new model for and I set my goals for a purchase price. I went to HOA where the other car was purchased. I was… assigned Fred Sellers through my bank referral system. Fred was super knowledgeable of the car and very polite and friendly. We discussed prices and I was nowhere near the range of the car. I realized the next day that the sample purchase I was basing my expectations was a sport model and not an EX-L that I desired. I revisited Fred with more realistic expectations now. Fred worked his butt off for me. I had to beat him up a little, but he was always a gentleman and we came to an understandable mutual price. Now, the financing department left a lot to improve by letting me drive off the lot with no complete approval and allowed the terms to change on my after the purchase. But, when I offered to return the car, they switched to support my original offer of self financing verses Honda of America financing. Fred has been super, even well after the sell of the car and having no obligation to me. He has been very thorough with ensuring I was well taken care of in every facet. I would buy through him again if needed.One Very Disappointing Employee
by ashthomson320 on 06/21/2016If you happen to come across a man named, "Vince," at this dealership - run. This condescending man's sole mission is to make you feel uninformed, ill-prepared, and ultimately inferior. Never have I known a salesmen to be more clueless in… the arena of treating a customer with respect and fairness. Why a company as reputable as Honda is still writing him a pay check each week, is beyond me.Simple Oil Changes
by Hale777 on 06/04/2016I'd' like to thank the guys in the service department. In the past at other dealerships (and especially at the little oil change places), they always try to sell me either what I didn't come in for or "upgrades" that aren't necessary. The… guys at Honda of the Avenues are great about taking care of what's needed and asked for. They still do check all the safety items and only bring up something if it is a true concern. I've been coming here for years and will continue to do so. Thanks guys.Worst dealer Exp
by tzlgrl1 on 05/21/2016We have attempted to purchase the vehicle 3 times last visit was the worst in the world, stood up by the sales person on appointment, management supervisor became RUDE and obnoxious after 3 hours we left and purchased… a Vehicle at LUCAS HONDA next day with great experience and all done in 45 min with keys in hand and drive out. No hassle. Found the staff at Avenues Honda creepy, condescending and everything one hears bout bad experience including overcharging and pricing of vehicle.[non-permissible content removed]
by adelmonica on 03/22/2016This dealership is [non-permissible content removed]. First, The people who work the desk are not knowledgeable and have no idea what they are doing. They tell lies to get you to do more things for your car... nothing but [non-permissible… content removed]. I plan to sue them for fraud and misleading. Poor customer service and horrible conductFeeling Ripped Off
by juicifer1269 on 03/08/2016I just purchased my 2nd new car from Honda at the Avenues in February. I have no revolving credit so I only was approved for an interest rate of 7%. I signed a contract to purchase the car with an 84 month term through Ally Financing. It… has been almost a month and I haven't received anything from Honda or Ally about making payments, which are due in less than 2 weeks. Apparently, somebody in the finance department at Honda, switched my financing from Ally to 121 Credit Union at 1% higher interest rate. I was never asked or notified of this change in financing. My monthly payment has gone up almost $100 due to this switch. The worst part about the entire situation is that I have been calling Honda at the Avenues for over a week now and left numerous messages because there finance team are always busy when I call and nobody has the courtesy to call me back. It is totally unprofessional and I will never buy another car from this shady location.Honda of the Avenues
by lizmahoney_19 on 03/05/2016I have had many experiences at Honda Of the Avenues. They have all been good. They are always friendly, courteous, and never push any service I do not need. The are honest and have always done and excellent job on my car. It is so nice… to pick up a clean, serviced car! They are also very timely with my servicing needs. I can always get an appointment, and a ride if I need it. I would highly recommend them for all your servicing needs.stellar experience
by CRVbarista on 03/02/2016From the time I pulled into the service department to the moment when my service advisor handed me back my keys, I could not have asked for better customer service and professionalism. The team has kept my 2006 Honda CR-V running smoothly… since my initial purchase of it, and I will continue to use them for all my service needs. My advisor Aaron informed me of my SUV's essential needs, and with courtesy and intelligence conveyed them to me concisely.Thorough check on express service
by Gil_Hayag on 02/28/2016On February 15th, I simply went in for simple express service for my oil change and tire rotation. Upon checking, the skilled mechanics found something leaking that was covered under my original warranty. My service advisor, Aaron Siron,… was kind enough to arrange for a rental car for me to use and finished the job the same afternoon. I was very pleased with the mechanic's thorough examination and Aaron's courtesy and professionalism.Happy Honda Customer
by crystalo34 on 02/24/2016I am always happy when I visit this service department. They are always super nice, the make sure to do a complete inspection and they are always fast. I recommend Honda at the Avenues to all of my friends.Great
by girshp61 on 02/18/2016Overall, Honda provided excellent service!The complimentary car wash wasn't that great though.Horrible Service
by dgreen914 on 12/30/2015updated 01/11/2016The experience we had with the service department has been horrible to say the least! We have bought 4 vehicles from them and since we got the last one the service has been bad. The was a recall on our 08' civic to replace the engine… because of a crack in the engine block. They took 2 weeks longer then they said to fix it and they have been nickle and diming us to death. $800 for a new battery harness and Now the heat sensor went bad and they are not covering it under the warranty that is suppose to extended to 10 years!!!!Dealer Fraud - sold a used accident car as new
by fraud_reporter on 01/07/2016I bought a new Accord in 2012 from this dealer. Three years down the line, I wanted to sell it and pulled out the AutoCheck report. 1. The car was used, and not new, on the date of purchase 2. The car had an accident on it, prior to… purchase None of this was disclosed to me, and I didn't bother to check the carfax, because they said it was new. Not only did I overpay for a used, accident car, I also am looking to take a hit in case i were to sell it. The dealer is not responding to my queries, and is trying to stall me. Please buy cars from an honest dealership, to avoid having issues like mine.We've bought NEW & USED Great service
by Keith_Dawn on 12/13/2015My wife and I have both purchased Honda's (new and used) from this dealership. We have found the experience to be above reproach. Our two son's have also purchased NEW and USED cars from Honda of The Avenues and are equally satisfied. This… is our famlies dealership of choice.GREAT SERVICE
by Melod_H on 11/26/2015updated 12/04/2015ALWAYS friendly service at Honda of the Avenues. Josh is our service advisor-- he goes out of his way to make each visit go as smoothly as possible. Thanks again!Excellent service and right price
by PaulAtHonda on 11/16/2015I used Honda at the avenues to service my Honda vehicles. I do all recommended service by Honda. My truck is running smooth after 80k miles on it. No problem at all thanks to the service provide by Honda at the avenues, their price is… reasonable and their work guarantee.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Television
- Express Service
- Vending Machines
Languages Spoken (2)
- English
- Spanish