Honda of The Avenues
Today 9:00 AM - 8:00 PM
Customer Reviews of Honda of The Avenues
Review type:
Great Sales Experience
by George Fisher on 09/23/2023
Very nice sales experience. Purchased a new CR-V Hybrid yesterday. Very reasonable negotiation, willing to meet my needs and do what it takes to close the sale. Included a full tank of gas and delivery to my home (nearly 100 miles) as part… of the deal. Shout out to Parris, my sales representative - great job. Thanks !
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The following reviews are more than two years old. They are not included in the overall rating.
56 reviews
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Oil change
by SvetlanaKY on 11/12/2015My car's oil change was done quickly and tire rotation was free because of the ladies day (every Wednesday). I wasn't expect it to be so quick and well done!Oil Change
by CrystalO34 on 11/08/2015I really enjoy my experience with the service dept. They are always speedy and very helpful. I have never had a bad experience here.Excellent Service Always
by Jboodie62 on 11/05/2015updated 11/12/2015Once again Honda at the Avenues gets the job done right. I have always had fabulous service and attention to my car and myself. I live in Fleming Island and the Orange Park location would be a lot closer for me, but I would rather drive to… the Avenues and know that I'm going to be happy. THANKS!!! =)Buyer Beware
by dcmootoo on 11/06/2015I made the mistake of walking into Honda of the Avenues, Jacksonvill, Fl to have a warranty part serviced. While my car was being diagnoised, I walked the new car showroom and was convinced into purchasing a new vwhicle. I had never… purchased a vehicle on my own and I allowed my excitement to overshadow my good judgement and was convinced by their sales management team to pay over sticker price for a 2015 close out model vehicle. To make things worse, the finance area convinced me to purchase 3 additional frivolous services and warranty. After taking delivery and having a few moments to reflect, I spoke to my husband who did some research online and found that the vehicle was priced at under $1500.00 less than I had purchased it for. Further more, another dealer was willing to sell him a year newer same model with exact options vehicle for over 3K less than what I had paid. My husband went in and spoke to the sales manager at Honda at the Avenues and was basically told "our job is to make money and if your wife was stupid enough to sign the paperwork then there is nothing they can do and that he needs to control his wife". I made the mistake of purchasing on a whim and not doing my research but to be called stupid by Honda at the Avenues management makes me sad. Please be aware of the practices of this dealership and do your research before you make a purchase. Funny thing is, I have already made the purchase and have to live with it but his reaction soured my credibility with this dealership. We had purchased 7 or 8 vehicles from this dealership before and had at one point or another owned over 20 Acuras and Hondas but I will never buy another vehicle from this dealership. I can at least spend my hard earned money with someone who at least respects me as a female consumer.Watch for the add-ons
by music4life85 on 06/24/2014I purchased from this dealership because they offered a great price through True Car that my local dealership could not match. I drove 2.5hrs to buy from them and they had the car I wanted ready to go as soon as I got there. The only thing… I would watch out with them is that they add on accessories (tinted windows, mud guards, rubber floormats, anti-theft etching, etc) and charge $2k for them (if you look at the actual price it should be closer to like $500 max). Apparently ALL their new Hondas come with all these things already installed. I negotiated with them and they dropped it low enough that I still thought the price was fantastic ($2600 off the MSRP). My local dealership may not have been willing to match the price, but at least they're open and honest and don't try to pull a sly move on you like the Honda of The Avenues did. That being said, we were in and out relatively quickly, and in the end I got a GREAT price on my Civic. If you're looking for a good deal, do your research, don't let them try to pull a fast one on you, and NEVER settle for anything above the invoice. If you're good at negotiating, Honda of The Avenues will bring in a great price, but it's not the best in terms of service and transparency.Don't buy a used car from here!
by bgrace00 on 05/14/2010I had an excellent experience here until I brought my cars home. My husband and I each bought a 2008 vehicle here two weeks ago. So far, I have found that my brake light was cracked, my windshield was cracked, it has a recall on it that… has not been checked out, and my antenna was broken. My husband's car vibrates extensively when you press the brakes when traveling over 50 miles an hour, and his AC doesn't always work. When we purchased the vehicles we were told that we each had a warranty on it for anything that happens in the first 3,000 miles. When we told them all the things that were wrong with our vehicles, we had to speak to the owner, managers, sales, and service people just to have them very unwillingly repair our vehicles, and the sales person complained that they took some of the repairs out of his pay. If you purchase a new vehicle from here, you may have a great experience, but DO NOT buy a USED car from this location without first getting it checked out from A DIFFERENT service station!!! I can't wait to see what else we discover to not be in working order...Straight forward
by buggers on 03/30/2010We were shopping for cars in the Internet for about 2 weeks and wanted to communicate and make the deal through email. (We didn't want to stay there for 2-3 hrs just for b.s) We contacted all the local dealership in our area and among all… of them Avenues had the BEST deal. Other dealership couldn't match their price and even warned us for tricks. We were quite skeptical ourselves. However, when we went to the dealership, everything was ready. All we had to do was test drive the car and do the paperworks. Everything was fast and straight to the point (although financing always try to sell you stupid warranty stuffs). We vowed never to believe anything unless we took the vehicle home, which we happily did.Professional Dealership
by psu77 on 07/20/2009I helped my daughter purchase a Honda Accord. I was completely impressed with all aspects of this dealership. The salesman Victor was outstanding. He was very professional, honest and extremely helpful without being pushy. There were… absolutely no tricks and no bull during the sales and finance processes. Our trade was valued within a matter of minutes and the negotiation phase was also quick and painless. The finance manager was friendly and only asked once if we were interested in the extended warranty plan, Overall, one of the best buying experiences I have had at any dealership (and much better than when I bought my Lexus). I highly recommend this dealership and in particular our car salesman Victor Ng.Poor Sales Tactics
by sw777 on 05/11/2009After my experience with Honda car dealership on Phillips Highway this past weekend, I can truly see why our economy is in a bad state. Our economy will not improve until we get more people of integrity in car dealerships, sales of homes,… banks, etc. I truly believe that most sales people believe the average person is stupid. You can smile all you want, but you are only fooling yourself! The Honda dealership wasted my time this weekend - you had nothing to offer but a hidden agenda of manipulative greed.CHEck THEM OUT
by hondamomthree on 12/08/2008I don't like to be misled or worse lied to.Went to Honda of Avenues, JAX 3 times for work in 16 mos.2nd tme needed almost $800 worth of exhaust stuff because engine light was on. They are very pleasant but on 3rd time because check engine… light on they insisted we needed a new transmission almost $4000 on 7 yr old Honda w/ 160,000 miles. No transmission noise or issues just engine light on so computer said was transmission code. He said you don't want to be on highway and have transmission fail! Also said 2 clamps holding engine in needed replacing. Took it to local St Augustine family owned car repair/tire shop 2nd opinion! Said Trans fluid a bit dark, but didn't see any reason needed new one and no issue with clamps, engine would not fall out as they implied at Honda of the Avenues!! They did tell me 2 tires worn badly which was dangerous. Honda did not tell me about the tires and we've had a tire blow going 65 mph and was scary. I don't trust Honda of Ave and as we're considering replacing Honda and my son may buy one too, they LOST 2 sales by having a very misleading GREEDY Service Associate!!! He told me 3 x that's what I needed even when questioned repeatedly. I won't be back!Don't EVER buy here!
by tojeso on 07/05/2008Despite their huge advertisements of the "no bull zone" with "no overpriced add-ons" and "fair trade appraisals," they are IN FACT, the total Bull zone! We called the internet sales department looking for a 2008 CRV EX-L. We spoked to the… salesperson 3 times to confirm the price of the vehicle and the price we wanted for a trade-in. We were very specific in saying we didn't want to take the time to drive out there unless they were willing to meet our numbers. When we got to the dealership, the salesperson had gone for the day and we had to speak to other salespeople. Despite the fact that the offer was documented in the computer, they said it was too low and that they couldn't honor the agreed upon price. We left and called the next day to tell the salesperson what had happened, and he yelled at us calling us liars because he had been talked to by management. We tried to call management several times to complain about how rude the salesperson was, but the management phone was never answered.Total waste of time.
by iluvsunshine on 02/18/2014updated 08/02/2025Don't even bother with this place. They are the epitome of what everyone dreads in car sales. We told them very clearly what we could pay for the vehicle both in email and in person. They kept us waiting for an hour just to tell us that… they wouldn't honor the truecar.com price and gave us a monthly lease price that was $50 over our the budget we clearly explained to them and wouldn't come down any further. We will never go back there.Rude and Arrogant Manager
by car_crazy2 on 06/09/2013updated 08/02/2025The dealership was giving upto $6000.00 discount on the sticker price for 2013 CRV EXL. When I went for purchase the same, the manager was very rude and offered the price as on sticker. When I asked of how how to get the maximum discount,… he kept repeating the discount is upto 6000.00 without understanding my question and made rude and arrogant face as if I am not understanding. He didn't even offer a seat to us and we have to take the seats ourselves with no additional for my 11 yr kid. He didn't even introduced ourselves. He even cut short the sale rep when she was trying to explain our needs to him so that we don't have to go over the things all over again. We were aghast with the rude behavior of the manager and just left with deciding never to buy again from this dealership even if this is the last one on the face of the earth.Awesome Buying Experience
by nentw on 02/10/2012updated 08/02/2025Our entire experience with this dealer from the first phone call to the moment we pulled away in our new car was AWESOME! That was the shortest amount of time I have ever sepnt purchasing a car. Keith was great! He listened to what we… wanted and when he didn't have it on his lot, he immediately got on line and found the car we wanted and had it at his dealership the next morning!Rude and price over deaier's sticker
by carlreich on 01/14/2012updated 08/02/2025I liked my salesman but when we talked price the sales manager came over. I told him I already had a fair price from another dealer. He quoted me a price of $34k for a van that's MSRP was only $32k. I was shocked but then he told me $6800… down payment. If you have great credit and you are told to put money down it means you are overpaying and the lender will not loan more than the new car is worth. I repeated to him that I did my research and the price was way too high. Within one minute I was down to $30k. At that point I let him know that I had the other dealer at $28+k and got real attitude and told me that was a good price that he couldn't get even close too. So I left drove north on 9A for ten minutes to Atlantic Blvd to Coggin Honda and had my van bought within an hour of arriving. Honda at the Avenues can keep their poor attitude and their cars for themselves. I have two co-workers buying cars this month and I can assure you that they will not be stepping foot on the lot of this Honda shop since I am going to be helping them both. If you read this at the dealership, you know who I am. You have my number, call me, I'll tell you a few more things you can improve on.Don't expect to be treated well after your purchase
by doehen on 08/19/2012updated 08/02/2025I had a wonderful experience with my purchase from Brent Andrus..he was awesome!!!!! When I dealt with Tolga Batir General Sales Manager about a problem a few months later he was very rude and disrespectful!! Where is their customer care… and satisfaction? When I said I would contact Ken from the evening news he told me not to bother because he sells him all his cars. That's ok Tolga...my family and friends will never buy any more cars from your dealership!!!!!
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Television
- Express Service
- Vending Machines
Languages Spoken (2)
- English
- Spanish