Duval Ford
Customer Reviews of Duval Ford
Review type:
Great salesman
Good experience even with mistakes
by Edge Driver on 08/07/2020Duval Ford was able to get my vehicle in quickly for a quick tire patch due to a screw in my tire. After about 45 minutes to an hour, they told me my vehicle was ready, but they also needed to show me something on my vehicle. The mechanic… accidentally scratched my rim with the balancing machine which left black marks and scratches on the rim. Both the service tech, Brittany, and mechanic both met with me to show me the damage and immediately discussed how it would be fixed while apologizing. I brought the vehicle back two days later (or it could have been fixed at my location of choice by a mobile mechanic) and the damage was repaired with no issues in about 45 minutes. While I understand that having damage done to your vehicle is NOT what you want when you drop it off, we are all human and things happen. The way Brittany and the mechanic handled it was great! Accidents happen, but in my opinion, it's how you remedy the situation during and after it happens. They could have never told me about the damage and I wouldn't have noticed until my next car wash as it is on my passenger side. Instead, they told me immediately, were very up front and honest, apologized, and got it fixed quickly. Even with this slight mishap, my vehicle will still be serviced by Duval Ford because of the way the situation was handled.Thank you Edge Driver for the feedback and appreciate your understanding considering the circumstances. Your loyalty is also appreciated.
Great service
by Edmunds on 08/05/2020I was a walk-in and they got me in and out in less than an hour for an oil change and courtesy wash. Everyone wash helpful and friendly.Always nice to hear from our satisfied customers. We appreciate the 5 star rating.
2016 Explorer
by Daniel Perkins on 07/31/2020Due to complications the repair took longer than expected, but Duval Ford went above and beyond to make it right even when Ford Corp would not.Thank you for the feedback and understanding Daniel. We look forward to achieving 5 stars on your next visit.
Mr
by Paul Wingard on 07/30/2020Straight to the pointGlad to hear it Paul. Thanks for the 5 stars.
Great Service
by Great Service on 07/30/2020From beginning to end I was very happy with the service I received at Duval Ford. Mike the service advisor was excellent. I felt very comfortable in the lounge while I waited for my Explorer to be serviced. The service was even completed… in less time than I was told!!!Thanks for the 5 star recognition.
Exceptional Service
by R Morgan on 07/30/2020My service representative (John Rhode) kept me informed during the whole time my car was being serviced. He was knowledgeable, courteous and professional.Good communication is key to success. Thanks for recognizing John with 5 stars for his customer service.
Great Service!
by Daniel Harris on 07/23/2020Mike Foresto always goes above and beyond to provide a great experience for his customers!Thank Daniel for recognizing Mike and the service department with 5 stars.
Great experience
by Michael Wood on 07/12/2020The entire process was great with professional service and no unnecessary recommendations.We appreciate your 5 star review Michael.
Outstanding Staff
by Brian on 07/04/2020updated 07/10/2020The overall experience was awesome. Every person i came in contact with were friendly, knowledgeable and actually cared about my thoughts and opinions about buying a vehicle. Duval Ford does it the way it should be done.Thank you Brian for the kind recommendation. We strive every day to provide the best customer service.
Great Service!!!
by Cynthia on 07/05/2020My service advisor Brittany was amazing! Everything was completed in a timely manner. Extremely friendly with a very positive attitude. She made it a pleasure to bring my car in and I will definitely be back.Thank you Cynthia for the kind review and 5 star rating for our service department and Brittany.
Great service and warranty work
by Darren on 07/02/2020Just had an expedient and professional experience getting my F350 serviced and 2 re-call items fixed. Took just a few hours and I was in and out with great precautions for COVID. Whit was great as the service contact I worked with.Thanks Darren for recognizing our service department and Whit with 5 stars.
Very professional
by Drisley98 on 06/22/2020Frankie did very well & would recommend him to everyone!Thank you Drisley98 for recommending Frankie with 5 stars.
service
by guy on 06/19/2020I was kept informed as to progress work was done in a timely manner. The facility is clean good experience.Thank you guy for recognizing our service department with 5 stars.
Hands down best dealership in North Florida
by Chad Wimberly on 06/16/2020Was greeted in the lane immediately by Mike Foresto, showed him the nails I had in my tires. Luckily, one nail did not go all the way through and the other was patchable. I was back on the road within 30 minutes. Great timing and customer… service.Thanks Chad for the nice review for our service department. We appreciate the 5 star recognition.
Ms
by Michelle on 06/15/2020The staff is very professional, the lounge area was very clean.Thanks Michelle for the 5 star review!
service
by gene on 06/15/2020friendly and efficient. completed in the time frame promisedThanks gene for recognizing our service department with 5 stars.
Purchase of Ford Escapr Titanium Hybrid
by Stu on 06/03/2020My experience was superb. Mr. William Hart JR was very helpful, courteous, friendly and professional. Randy who handled our finances was meticulous and did not hurry us or placed pressure on my wife and I at anytime. Of the questions we… ask; Randy explained in detail of what we were inquiring about. Strongly recommend Duval Ford to anyone.Thank you Stu for the 5 star review. Our team works hard every day to provide the best customer experience. Enjoy the ride.
Exceptional Customer Service
by Kim on 06/03/2020Exceptional Service !!! This is my 3rd purchase from Duval and it gets easier every time.We appreciate your loyalty and repeat business Kim. Thanks for the 5 star rating.
New Vehicle Purchase
by JBrad on 05/28/2020updated 06/03/2020We had another great experience with purchasing a new vehicle working with our salesman Gunny. Our new experience with him on this purchase, and a previous purchase a few years has been outstanding.Thank you JBrad for the 5 stars and repeat business.
Service
by T Smith on 05/25/2020updated 06/01/2020Safe healthy and professionalBrake issues
by Amber A on 05/21/2020updated 05/29/2020Just bought a used car from Duval Ford and after about a week I started feeling brake issues. I took it in and they took care of me right away. They all were very nice and the facility was clean. My whole family uses this particular Ford… and have all had great experiences!Thank you Amber for your loyalty and 5 star review. Our service department appreciates the recognition.
Thank you Chris for the 5 star recognition for Chief and your recent Duval Ford visit.
by Nancy on 07/28/2025