Duval Ford
Customer Reviews of Duval Ford
Review type:
Great salesman
No pressure here!
by George C on 01/12/2021We enjoyed the no pressure sales approach. Our sales person Erick, was very patient and professional and we enjoyed working with him. We would recommend him to others.Thanks George for the 5 star recognition of Erick and the Duval Real Deal buying process. We appreciate your business.
Great service
by Jimmy on 01/02/2021updated 01/08/2021Great service and very fast!We appreciate the 5 stars Jimmy.
Great service at a great price
by Greg on 01/03/2021Had an oil change on the truck and tint redone on my mom's car. All done fast and professionally. Couldn't be more satisfied.Thank you Greg for the 5 star review recognizing our service department.
Oil change
by Transit van on 12/26/2020Same day service, fast serviceThanks for your feedback on our prompt service process.
Owner
by Sheldon on 12/21/2020Very professionalThank you Sheldon for the 5 stars.
Ms
by Brooks on 12/17/2020Micheal went above and beyond to ensure I was satisfied with the outcomeThanks Brooks for the 5 star recognition.
Service Department
by Duval Ford on 12/12/2020The service manager, Sheila McFarland could not have been more professional! She made sure that I was taken care of! Allison Bifani, my service advisor was most helpful and extremely professional. Every thing went EXACTLY as she said it… would! I will be back! Thank you Sheila and Allison!!Thank you for the kind recommendation for our service department with special shoutout for Sheila and Allison.
Service
by Dennis on 12/09/2020Excellent work and Outstanding service adviser.Thank you Dennis for trusting our service department with your vehicle. Your 5 star review is appreciated.
Perfect experience
by MJ on 12/07/2020In and out super fast. Brittney was amazing.Thank you MJ for recognizing our focus on timely service appointments with 5 stars.
Duval Ford
by Duval Ford on 12/04/2020Susan and the team at Duval Ford did an excellent job in helping me purchase a new F150. I highly recommend them if you are looking for a new or used vehicle.Thank you for the 5 star recommendation for our sales team.
Awesome Service
by Cathy on 12/02/2020Every time I go to Duval Ford for service, they are very efficient and professional. I would highly recommend their facility.Thank you Cathy for your continued loyalty and 5 star recommendation.
Flex service
by Andy Anderson on 12/01/2020Friendly, Efficient service very courteousThank you Andy for the 5 star review and kind words.
I appreciate the extra effort!
by Frostbeard on 11/27/2020Alison was awesome to work with. She put forth the extra effort to track down an extended warranty I purchased from another dealership. She kept us up to date throughout the repairs. I will definitely bring my truck back in future if or… when repairs are neededThank you Frostbeard for taking the time to review our service department and Allison with 5 stars. We look forward to your continued business.
Easy to work with
by Tom Eckert on 11/27/2020I found a pre-owned truck on their website i was interested in. I made an appointment to go see it and have my trade in reviewed. They were waiting for me when I got there. the staff was very nice the deal was really easy, not much… negotiations needed. Easiest car buying experience I have hadThank you Tom for recognizing our customer service and the Duval Real Deal buying experience with 5 stars.
Professional Customer Service
by Synthia Mallard on 11/13/2020I have been a customer of Ford for over 20 years. I have visited other locations in Jacksonville and was treated terrible to say the least. This location offered the kind of customer service that made me stick with Ford as long as I have.… They have integrity and appreciate their customers. When I am ready to purchase another vehicle, If I go with a Ford, this is definitely the location I will visit. Thank you all for displaying excellent customer service and upholding the reputation that Ford has built over the years. Sincerely, Synthia D. MallardThank you Synthia for your loyalty to Ford and especially Duval Ford. We appreciate your stellar 5 star review.
Maintenance
by David Lazo on 11/12/2020I had a leak in my cabin, it was due to a clog drain tube. It was fixed free of charge due to my vehicle still being under warranty.Thank you David for providing 5 stars for our service department. We appreciate your business.
Great service
by George on 11/09/2020Very pleased with my recent service. They always return my vehicle clean. Also, they do a great job communicating with me. I’ve had garages that won’t call after the work is finished. Never had that problem at Ford.We appreciate your recognizing our focus on communication in our service department. Thanks for the 5 stars George.
Great, honest service
by Natalie on 11/07/2020Was very upfront with everythingThank you Natalie for recognizing the Duval Real Deal with 5 stars.
Super Salesman
by Tamon Wilks on 11/04/2020Mr Lebron Tonio was the best salesman i have ever had from the experience i had a interest rate almost illegal at 28% and got it lowered to a 3% he helped me every step of the way put me in the brand newest SUV ford escape and lowered my… car note every month i wish nothing but success towards him and i am forever great full for him words truly cant express the happiness and financial freedom he has brought toward our family THANKYOUThank you Tamon for sharing your experience and providing 5 stars for Lebron.
Awesome
by Mike on 11/04/2020Great service, very nice people.Thanks Mike for the 5 star review.
Great service
by Steven Harpas on 10/31/2020Very friendly, on time and super clean facilitieSteven, we appreciate your 5 star review.
Thank you Chris for the 5 star recognition for Chief and your recent Duval Ford visit.
by Nancy on 07/28/2025