Duval Ford
Today 8:30 AM - 8:00 PM
Customer Reviews of Duval Ford
Review type:
Great salesman
by Chris L Dowling on 07/27/2025
Chief was a great salesman to work with and the selection of vehicles is huge.
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The following reviews are more than two years old. They are not included in the overall rating.
458 reviews
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Excellent Service
by ChuckH on 06/28/2019I had an awesome experience at Duval Ford because of Richard Jordan and Shelia McFarland! They offered exceptional customer service!!! They are the reason I choose to revisit this location. I've been here several times, and had great… experiences. They definitely go above and beyond and deserve recognition for all they do to satisfy the customer!Completely Satisfied
by James on 06/24/2019The experience was quick and efficient. I feel certain the maintenance services and tire replacements were done properly. The staff is professional, respectful and courteous. I know I can count on Duval Ford to take care of my Taurus which… I bought from them.Great First Experience
by Buddy on 06/20/2019My first Ford was an F-150 that the transaction went flawlessly. I brought it in 6 months later for its first service and applying the Smart Shield. The service department was fast, courteous and informative. It was completed to my… satisfaction earlier than expected and was given a loan car while they were doing it. Overall great experience and will be taking it back to them again.Excellent Service
by Scotty1Fla on 06/19/2019Got there early and had no wait. The service team was great in providing top notch service!Preowned purchase
by Rayzkar on 06/14/2019Great staff, great experience. Before I made the 2.5 hour drive to look at the car I was interested in, Sherrod was very patient, provided a video showing the entire car, and answered all my questions. Rafael was easy to negotiate with, I… feel we ended up at a good deal for both. The car was detailed and they filled it with gas. I'd definitely do business with Duval again, even with the drive.Pleasant expierence
by Randy on 06/13/2019Tony was very professional and had a wealth of knowledge about Ford in general A great job on the install and the service was quickSmooth buying process
by Howell on 06/06/2019David is so helpful from web inquiry to my visit in the dealership. Very professional and not a pushy sales associate. He is very patient in explaining the features of the vehicle and all the questions i have.Amazing
by Fiesta561 on 06/05/2019Amazing service, super friendly assistanceTop Notch Service Everytime
by JamesSaale on 06/01/2019The Team at Duval Ford is Great! I had a minor issue with my truck and they were able to get my truck serviced quickly to get me back on the road. Richard, Shelia, and Brad made the service super easy and quick. It is worth the drive from… Ponte Vedra to have Duval Ford Service my Truck.?
by Kristen on 05/24/2019updated 05/31/2019I had a wonderful experience. Found a car instantly with the help of Gunny.Excellent!
by Julissa on 05/24/2019updated 05/30/2019From the time I checked the website to the time I walked out the dealer with the keys in my hand, it was just perfect! My salesman, Mr. Larry, took care of everything even driving my dad's car back to the house. Mr. Dan from Finance made… everything so simple and fast! Thank you all!Best Service Department Ever
by Patty on 05/27/2019I wouldn't take my '04 F150 for service other than Duval Ford. My service writer Allison is the best. Always makes sure me and my vehicle are taken care of.Easy Purchase , No Pressure
by 1BADASSTAHOE on 05/24/2019Great ExperienceService
by Ron on 05/22/2019Excellant service advisor and service perfromance. Completed on time including car wash. Thanks and I am so glad Richard Jordan is back.Pleasent Exprience!
by Rod on 05/19/2019This was one of what I hope will be many pleasent exprience at the services department of Duval Ford! Chris took car of all my concerns in a very professional manner. Thanks Team Duval Ford!Great experience with my purchase
by Francis on 05/19/2019I had a great experience buying my new truck form Duval Ford. They had a truck with just what I was looking for and offered me a fair price for my trade-in.Great Buying Experience--Definitely Recommend
by DavidC on 05/03/2019Just bought a 2019 Mustang GT from Duval Ford. It was a great experience. Got exactly the car I wanted. Price was fair. Everyone was really helpful. I would definitely recommend them.Car purchase
by Kevin on 04/26/2019I was able to find a car I’ve always wanted and to get the car in the price range I could afford. The only thing I’d like different about the experience is to be offered the extra warranty’s and the effects of the price before agreeing to… purchase the vehicle but the ability of the staff to work with my needs was great!Owner
by 1234 on 04/26/2019I'm not sure what you are wanting with the terms "Review Display Name and Review Title." Anyway, I am a return customer from last year. I was then and again now very impressed with every aspect of my experience with you folks. I will be… back ... in fact, I am scheduling another vehicle in for service today. Also, your pricing is very fair and reasonable. I was impressed! In addition, my mechanic, Michael, was exceptionally knowledgeable, skillful, personable and professional.Best service in Jacksonville
by Valerie on 04/14/2019I usually get an appointment for my service but this time I didn't bother to. Just pulled in on a Friday morning and was done in about an hour and a half. Enjoyed the new lounge and finished my morning coffee. I was out the door before I… realized it. Thank you for the pleasant experience again.Best Professional Service
by Cjack on 04/05/2019Who likes to do reviews? Not me..most of the time! However, I not only want to do this review, it is my pleasure to do it. I have purchased many vehicles in my life and typically it's the same old Blahh service being pressured and annoyed… all at the same time. Not at Duval Ford! My sales rep was the most professional, knowledgeable and kind sales rep I have ever encountered. She deserves a raise! In fact everyone in that place of business was professional and courteous. As a business owner, I am typically harder on business reviews as I have a higher level of expectation. Duval Ford met and exceeded all expectations! Thank you Susan, Dan and everyone else that was involved with my purchase! I will drive the 250 miles again the next time I need another vehicle!
About our dealership
Thank you Chris for the 5 star recognition for Chief and your recent Duval Ford visit.
by Nancy on 07/28/2025