Fields Cadillac Jacksonville
Customer Reviews of Fields Cadillac Jacksonville
Review type:
Best part of my birthday!
Awesomeness
by Nora on 06/06/2025This is my second vehicle I’ve purchased with Fields Cadillac Jacksonville. Everyone was very pleasant, friendly and knowledgeable of the vehicles and services Cadillac offers . Maxwell Petkov (Mo) was my sales representative and he took… his time explaining everything in detail about the Escalade Suv I purchased. Never once was he impatient with me asking many questions about the vehicle and the process of financing it. In 2007 I purchased the Cadillac Escalade Ext 2007 and still had it when I came in to purchase my 2003 Cadillac SUV Platinum Sport. The service was excellent then and now. I’m very happy with everyone that was involved in making this happen and less stressful for me. Thank You Team For Your Service, Support And Kindness!!Nora, thank you for choosing Fields Cadillac Jacksonville again! We're delighted to hear that Mo and the team provided excellent service during your purchase. Enjoy your new Escalade SUV, we wish you safe travels ahead!
Customers are family
by Deanna Rodgers on 06/07/2025Fields service department and Uniqueka on blanding are some of the most helpful and considerate car service people I have ever seen. Each customers needs are addressed and they go above and beyond to make sure your experience is easy,… handled promptly, and complete. I have to say that Uniqueka and the service department is the main reason I am a satisfied Fields customer!Deanna, we're delighted to hear that Uniqueka and our service department at Fields Cadillac Jacksonville made such a positive impression on you. Thank you for your kind words and continued support!
Same day Service
by Ginny on 06/06/2025I called and Sandy said they could pick my car up after we returned home from an appointment at 12:30. As I returned Bobby was at my driveway to get my car to take for service. Bobby had my green machine ( car ) back in my garage within a… couple of hours.. My car also had a bath. Very impressed with everyone and the very timely service. Thanks to everyone.Ginny, we're delighted to hear that Bobby and the Fields Cadillac Jacksonville team provided such timely service for your ride! Thanks for sharing your experience with us.
Quality with kindness is Fields Cadillac Jacksonville
by DS on 05/31/2025Bill in the service department has excellent customer service with much respect and kindness! He is very knowledgeable with tons of experience to help you fully understand everything that is being done to your vehicle and why. The service… department does an excellent job ensuring quality work before they have you pick up your vehicle which makes you feel comfortable and secure your vehicle is being worked on by experienced dedicated professionals! I highly recommend purchasing your Cadillac as well as having your vehicle serviced through Fields Cadillac Jacksonville. I always have an excellent experience with them and my vehicle always has excellent service!Thank you for sharing such a detailed review! We're delighted to hear that Bill and our service department at Fields Cadillac Jacksonville provided knowledgeable and respectful assistance. Your recommendation means a lot, and we're glad you've consistently had excellent experiences with us!
Fields Cadillac is the best
by Bobby on 05/25/2025You are dealing with people who goes the extra mile to make you happyThank you for the terrific review, Bobby! We appreciate your business here at Fields Cadillac Jacksonville.
Quick, good & efficient
by Laverne Shelton on 05/25/2025Polite, cheerful, & courteous, complimentary breakfast is so so goodWe are so happy that our Fields Cadillac Jacksonville team earned your 5 stars. Thanks for highlighting our complimentary breakfast, Laverne!
Nice Experience
by MYK on 05/23/2025I had an issue with a tire and a power steering warning popped up. I tried to schedule an appt but it was going to be 72 hours before they could get me in. I went there early that Monday morning and they took me as a walk in. I had… breakfast while I waited. They needed to order a part so they put in a loaner car until my car was repaired.Thank you for sharing your experience with Fields Cadillac Jacksonville! We're glad to hear our team was able to accommodate you as a walk-in and provide a loaner car while waiting for the part. We appreciate your patience and hope everything is running smoothly now!
Great sales person with couple of glitches
by Satisfied Buyer on 05/16/2025The sales people - I delt with a primary and secondary whe she was on a day off . One issue with hatch alignment and minor issue of whe it was completed. All resolved to my satisfaction. IWe're glad to hear that our team at Fields Cadillac Jacksonville was able to resolve the issues with your vehicle's hatch alignment. Thank you for sharing your experience, and we hope you're enjoying your new ride!
Dealer made some adjustments
by TA on 04/05/2025updated 05/16/2025The price was good, but at pickup noticed tires didn't match, no floor mats, and only 1 remote air vents missing slider. When I questioned these they said we already gave you a good price. Update May 2025: After discussing issues with… dealer, they agreed to fix vent sliders and worked with me on getting 4 new tires. Very happy this was done.It's disappointing to hear about the issues you encountered at pickup. While we strive to offer competitive pricing, it's important that our vehicles meet your expectations in all aspects. We would like the opportunity to address these concerns and ensure you're satisfied with your purchase. Please feel free to reach out so we can discuss this further. Thank you, Jim Logston - Service Manager - jim.logston@fieldsauto.com
MY NEW SERVICE ADVISOR 👍🏽
by CeCe on 05/05/2025When I was told that I now have a new Service Advisor, I was skeptical and upset because we all know how you have to develop a relationship with car dealerdhip service advisors. However, was I pleasantly surprised that my service advisor… Ms. Uniqueka approached me with a smile and introduced herself. From the onset, Ms. Uniquely was professional, yet friendly. She also had my Cadillac loaner ready for me on time, with a smile. She ensured service was performed on my car that was needed, which is such a rarity these days. Fields Cadillac, Ms. Uniqueka is an excellent selection as the new service advisor for your team. Ms. Uniqueka, thank your for patience, professionalism and proficiency.We're delighted to hear that Ms. Uniqueka exceeded your expectations at Fields Cadillac Jacksonville! It's wonderful knowing she provided such professional and friendly service, making the transition smooth for you. Thank you for sharing this positive experience with us!
My Oil Change experience
by Shirley S on 05/04/2025I’ve purchased three Cadillac’s from Fields over the year’s. Never had a bad experience. Robert was helpful and knowledgeable.Shirley, thank you for your continued trust in Fields Cadillac Jacksonville! We're delighted to hear that Robert provided helpful and knowledgeable service. Enjoy your new ride!
Excellent as always
by Evelyn on 04/28/2025Fields Autos are in a world of their own Top class cars and top class service Loaners cars for every service Free food in up market diner and free car washes and vacuums for life of cars 7 auto purchases now and will keep coming Did an… excellent job with ceramic coating on new auto Superfast and easy on line contact & contract signing Thank you Uniqueka and Stephanie & Samantha who thought up idea !Evelyn, thank you for sharing your experience with Fields Cadillac Jacksonville! We're delighted to hear that Uniqueka, Stephanie, and Samantha provided top-notch service. We look forward to assisting you with future purchases!
Great job!!
by Stephanie Howard on 04/24/2025Bill the advisor was polite, knowledgeable, and efficient. I always enjoy going to this dealership because everyone is so kind. Great jobStephanie, we're delighted to hear that Bill and the team at Fields Cadillac Jacksonville provided you with such a positive experience. Thank you for your kind words!
Great Service Department!
by Bassasm H on 04/19/2025One often wonders what type of service will I receive once I drive away with my brand new luxury SUV from the dealer's lot. Here's my experience with Fields Cadillac; They took excellent care of my Escalade, but more importantly, they kept… me informed every step of the way. They helped with the drop-off, completed the repairs in just two days, washed it, and literally went the extra mile when I got it back. When dropped off the vehicle looked spotless—like it was brand new. A big thank you to JR—your help made the whole process smooth and stress-free. I really appreciate everything you and your team did. And thanks to everyone at Fields Cadillac who was involved. I couldn’t have asked for a more responsive, professional team!Thank you for sharing your wonderful experience with Fields Cadillac Jacksonville! We're delighted to hear that JR and the team provided such attentive service and kept your Escalade in top-notch condition. Your kind words mean a lot, and we're here whenever you need us again!
Good experience
by Russell Grice on 04/11/2025Friendly staffRussell, thank you for sharing a positive review of Fields Cadillac Jacksonville!
Good Service
by William Craig on 04/09/2025On time service, my Service Technician was spot on and very professional and helpfulWilliam, thank you for sharing a positive review of Fields Cadillac Jacksonville!
travis has unbelievable product knowledge.
by Dwayne A on 03/23/2025updated 03/31/2025Travis is to go to guy for a true Cadillac experience. If you're looking for an exceptional car-buying experience, look no further than Travis, also known as Cadillac T. With years of dedicated service under his belt, Travis embodies… honesty, fairness, and genuine consideration for his customers. I’ve purchased my last three vehicles from him, and I can confidently say that I will never go elsewhere. If you want top-notch service from someone who knows Cadillacs inside and out—better than any AI—make the smart choice and visit Travis. You won’t regret it!Dwayne, thank you for sharing your wonderful experience with Travis at Fields Cadillac Jacksonville! We're delighted to hear he's consistently provided top-notch service and expertise. We appreciate your loyalty and look forward to serving you again in the future!
Excellent Service
by Kuz on 03/29/2025Friendly. EfficientThank you for sharing a positive review of Fields Cadillac Jacksonville!
From Texas to Florida to Fields Cadillac
by Abigail Stivender on 03/23/2025I bought my car a few months ago in Texas. I moved back home to Florida not long ago. One of the main reasons I bought a Cadillac was the “Concierge” type of service they offer. I was pleased that Field’s Cadillac offered the same kind of… service. Billy came by and picked up my car. They did the first service (oil change, etc) and corrected a “recall” issue. They also washed and cleaned my car. Then they returned my car amazingly quick. I am very pleased with everyone at Fields Cadillac .Abigail, we're delighted to hear that Billy and the team at Fields Cadillac Jacksonville provided you with exceptional service. It's great knowing we could meet your expectations even after moving from Texas. Thanks for choosing us!
Avoid at all costs.
by Zach on 03/22/2025My experience at Fields Cadillac Jacksonville was absolutely terrible. My car was in an accident in August repaired by a body shop they use and recommended. After the repair the lights on my dash were staying on, killing the battery. A… quick google search said this is a common issue when aftermarket lights are installed. The body shop confirmed they used aftermarket lights per insurance but would need Fields Cadillac to say that was the issue. I called Fields they agreed it could be the lights but would need to take it in. Here's where the issues started. They start by not looking into the light at all, run all other diagnostic things and say they found the problem (apparently over 3 times) replacing multiple systems in the car. They had my car for well over a month and during that time I never received a call for an update on what was going on or being replaced. I called the dealership 7 times looking to speak to my service advisor JR. Not a single time did he take the phone and every time I left a message he would not call me back. I would leave a week between calls. I finally had to tell the poor secretary that I was not hanging up untill he was on the phone. In which he still had to call me back.. That was the only way to get ahold and find out what was going on. After all this and taking another round of abuse on the phone I find out my car is ready. It ended up being the aftermarket headlight after all. They then tell me they are taking out all the new parts that they had put in and putting back the old ones, that they claimed were bad and caused by the accident. That took an additional 2 days. All in all they had my car for 5 weeks to replace a light I knew and told them was bad. Not sure if they are running insurance fraud or are just that grossly incompetent. Either way I will not return, even though now after getting the car back half the touch screen doesn't work and it was before they got it. I recommend you stay away as well.Zach, I'm truly sorry to hear about your frustrating experience. It sounds like there were multiple communication and service issues that should have been handled better. We want to make things right for you, so please reach out if you'd like further assistance or discussion on this matter. Thank you, Jim Logston - Service Manager - jim.logston@fieldsauto.com
Overall service
by Tammy Daymon on 03/01/2025updated 03/10/2025Willing to listen in very friendly atmosphere they take care of their customersWe are so happy that our Fields Cadillac Jacksonville team earned your five stars. Thanks, Tammy!
Cadillac LYRIQ
Cadillac XT4
Cadillac XT6
Sylvia, we're so glad Melvin made the process smooth and easygoing! Thank you for choosing Fields Cadillac Jacksonville and for sharing your experience. Safe travels in your new car!
by Fields Cadillac Jacksonville on 07/29/2025