Customer Reviews of AutoNation Honda Hollywood
Review type:
Great Car Buying Experience
by Kelseyt26 on 04/01/2024
I had a great experience buying a new car from the AutoNation Honda. Roderick showed me a variety of cars that met what I was looking for and answered all my questions. Definitely recommend to other people and would go back in the future.
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The following reviews are more than two years old. They are not included in the overall rating.
252 reviews
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Sales person, sales manager, finance representative
by Trilce L on 04/27/2019Super happy with the entire process and everyone that helped me with it. Every one was extremely professional and friendly at the same time.We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Auto Nation Hollywood
by CLAUDIA on 03/25/2019updated 04/02/2019Ellos me atendieron muy bien. Fueron amables, cordiales, y mi servicio lo hicieron rapidamente. Gracias.Hola Claudia, estamos muy contentos de haberte proporcionado una experiencia tan positiva. ¡Esperamos su próxima visita! ¡CuÃdate!
Thanks Autonation
by Customer on 04/02/2019Great service, free carwash could be improvedMs o
by Maya queen on 03/04/2019updated 03/11/2019Damaris was fantastic , to coordinate all my car care from transportation, to any questions I hadLoubens Janvier
by Honda Driver on 03/03/2019Loubens does a great job, He is very informative and took care of business in quick order.Wonderful Car-buying Experience
by Rose on 02/07/2019AutoNation Honda at 2400 North 60 Avenue in Hollywood, Florida car dealer and service department provided me with nothing but excellence and amazing customer service during my visit this week. My car was serviced fast and very reasonably… priced. I'd like to thank Mr.Raphael Williams, Mr.Trevor Lindsay and Mr.Carl Vanderwarker for their excellence in customer care and in addressing my car care needs and assisting me in the purchase of a new car which I'm very happy with. The total experience was fantastic, absolutely no pressure and I would recommend AutoNation Honda in Hollywood, FL for their overall wonderful customer service to anyone especially those women shopping by themselves for auto care and/or purchasing a new car. I am a single mother and was nervous walking in but as soon as I met Mr.Williams who was my salesman and ever so patiently explained me everything from beginning to end as well as Mr.Vanderwarker who was very instrumental in helping me understand the car financing world I was at ease and happy to have chosen AutoNation Honda for my new car. Thank you Mr.Mike Eagle for your wonderful staff and for excellence in service !!!Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Hollywood
One Thing After Another
by Nmenn84 on 01/04/2019It's seriously been one thing after another with this place! I bought my car in November 2018 and had various issues with the entire buying experience. They did their best to make things "right" so I will not discuss the 4 other issues I've… had, in order to maintain my integrity when apparently they do not have it. The purpose of this post is to explain that after 2 months, I am STILL am dealing with issues from this purchase. I received my registration for my new vehicle in the mail yesterday. Low and behold, it has the WRONG license plate number on it. I gave the salesman (Elias) my license plate on the day I finally received my vehicle and asked him to make sure it had the correct license plate (I had two cars, so I wanted to make sure they used the correct plate as the other car was a lease and was heading back) The salesman even put the correct license plate on the car himself. Maybe it's my fault that I didn't ask to see the registration paperwork before driving off of the lot. So of course when I saw the wrong license plate number on the registration, I wasn't and still not very happy. I called and all they have told me is that they have a copy of the license plate (the wrong one) so they then transferred me to the woman (Odama) in charge of finance and she listened and then asked to call me back after she does some research. I have been ILLEGALLY driving my new car for the last 2 months due to their carelessness and additionally, I am wasting even more time trying to get everything legal now. I'm not saying don't buy a vehicle here, but I am saying if you are risky enough to do, double and triple check their work throughout the process. I will post an update as to whether or not this issue has been resolved by them or if I have to go to the DMV and do it myself. UPDATE: I had to call back 5 hours later as Odama did not return the phone call as promised earlier that day. I ended up leaving a voicemail and she then returned the call when I was unable to answer. Regardless she is blaming me for the incorrect tag being registered. Saying that her , Elias (the absolute worst salesman I have ever worked with and a Eddie Velez) said that the tag that was registered was the tag that was on the vehicle that I turned in (funny bc I did not turn my vehicle that I was driving at the time until a week after I received my new car) the plate I gave them was the one I asked to have registered. I'm frankly fed up at this point. They have told me to go to the DMV MYSELF to have the correct tag registered which IS THE TAG THEY PUT ON MY CAR BEFORE LEAVING THE LOT. They should rewind their cameras to that day and they will see their incompetent Elias screw the plate on my vehicle! Please please please do yourself a favor and triple check their work. I know I will NEVER be back there to purchase a vehicle ever again.We are disappointed to learn of your experience here at AutoNation Honda Hollywood, but will take this opportunity to improve. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 283-8732 to discuss what we can do to help.
Monique Moss
by Monique on 12/28/2018updated 01/04/2019I came for a oil change and always Daniel was here for us I am so happy with my new car, Daniel is the best Honda is very lucky to have a sale personne like him it will by my 3 cars with him. I always recommended my family and friends to… see Daniel for a car. Honda as the best sale personne Daniel is the BEST. Thank youTony was excellent!!!!!
by Alex J D on 01/02/2019Tony knew his cars and wasn’t pushy at all. He helped us through the whole process and even explained a bunch of the gadgets and buttons in the car.CRV 2011 Airbag Replacement
by CurlySue on 01/01/2019It went well. Easy to make the appointment and received a shuttle ride home during the service. Only comment is for service to continuously call if the owner is not reached the first time.We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
90 out of 100
by Fenwickjr on 11/19/2018My service representative was top notch. I have one issue, i made an 16:00 appointment via the computer, when I arrived, initially was told they don't work on cars or appointments after three. I pressed the issue and was told since I was… here, they would fix the issue, a safety recall. If that is your policy, the computer needs updating because I reserved the slot, and as far as the greeter...Great, honest service
by Sherylm on 08/16/2018updated 08/24/2018I love the customer contact culture of AutoNation.Service at Autonation
by Carl158 on 08/06/2018Great people and service. My guy Rocky was very informative and took care of things immediately.Thank you for your positive review. We're happy to have been of service to you. If you ever need any help, please give us a call!
Oil change
by TylerW. on 08/06/2018I'm very pleased with the service and care that I received. I felt that Martin the service rep was very nice and did a great job with getting me in and out in a timely fashion. Also the courtesy wash was excellent. Great job!Repair of AC
by zmurek@yahoo on 07/19/2018Staff very pleasant helpful. Explained everything.Crv13
by Jcsams21 on 07/17/2018Even with no appointment ! I got a great service 😃Thank you for your kind words and review. Don't hesitate to call us if you ever need anything. Be safe on the road.
SDraizin
by SDraizin on 07/03/2018Effortless!! This was my experience working with Aaron and Patrick !!!!Honda Pilot
by Margie760 on 05/15/2018updated 05/24/2018Excellent service! Car was delivered on time as promised. Very professionalWonderful Experience...Who Knew Buying a Car Would Be So Easy!
by Cody3478 on 04/11/2018The entire experience at AutoNation Hollywood was amazing! From the ease of gathering information online, walking into the dealership and being welcomed, meeting and dealing with the sales team to closing the deal and leaving with our new… car! Lastly, having the team reach out to us after the purchase to make sure all was well!!!!Thanks so much for your feedback. Feel free to stop by if you ever need any more help. We hope you have a wonderful day!
Absolute worst decision to take a car from them!
by LalitJain on 03/28/2018I was looking to get my first car from Honda and I found this dealership near to me 1) First visit, took a look at the cars available and decided which one to buy 2) Second visit, finalized a car with pretty good deal and I took it Then… the disaster starts when it goes to the finance team to finalize the payment 1) They offered me a interest rate of 4% given that I accept a package deal which increased by cost by 6K. I still agreed and signed the deal. Also, the finance guy applied for my financing across all the bank without my consent and I was unaware that this could affect my score 2) I took the car home and was excited about the car but nervous about the overall price 3) I start getting follow up calls from the dealership, stating you need to come to the office and redo the contract due to some issue without giving a reason 4) Going to the dealership, they says that the bank never approved and now you have to sign the deal with the bank who has approved you for 9%. The guy was noone else but the finance manager, pretty rude and was very upbeat, as if it was my mistake that the bank did not approved. They said because you are a NONIMMIGRANT nobody is gonna approve you at 4%. What [non-permissible content removed] is that!!! I checked with other friends of mine with same VISA status and found that they got a deal as low as 2.5% till max 4.5%. The finance manager literally said me that they do not work with NONIMMIGRANT visa, I was so [non-permissible content removed] with that statement. But I still agreed because I had put so much effort to get this car. Apparently this people do not know how to treat there customer and it is absolute NO NO if you want to buy a car from them. I still have to go the office to still redo some contract, and the saga continues.Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5033 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
New Honda CRV Purchase
by anabbbs on 12/05/2017This is my 4th car with Hollywood Honda, and each time I am satisfied with the entire process. No pressure, no gimmicks, just straight up good information that allows you to make a solid decision when buying a new car. This time I went with… a CRV and my first experience outside my last 3 Honda Accords. The car and entire experience felt good, and I am very pleased with my vehicle. I will continue to buy from AutoNation.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Roman Brooks on 04/03/2024