Braman Honda of Palm Beach
Customer Reviews of Braman Honda of Palm Beach
Review type:
They don't care about the safety of your children!
by Paul Arena on 07/28/2023If I could give them a zero I would. My AC went in my 2019 Honda Pilot with only 24k miles and I took it in on June 21st. They diagnosed with the "Black Death". The AC was totally shot. Thankfully I had an extended warranty which covered… the replacement. They kept the car and said the compressor was on back order and the part would be in on July 5th. My extended warranty covered a rental. They provided me with a Ford F150 as a replacement. Mind you, I have a family of 6, with four kids. I could not take my whole family in one vehicle. July 5th came and they said the part was still not there and told me it would be there on the 10th. The 10th came and they now pushed it back to the 25th! On the 17th I got a call from the Honda rep who informed me the rental would not be covered any longer and that I needed to return the vehicle the next day! They said the part was still planned to arrive on the 25th. I said what I am supposed to do in the meantime? He said you will have to pay for your own rental and initially he told me I was not allowed to get my Pilot back until it was fixed. After complaining to the supervisor, they released my car to me, but with no A/C. As all of you in the South Florida area know, we have been having record breaking heat and been under a heat advisory for the past three weeks. I could not use the Pilot. You may also have heard about the postal worker that just died due to heat stroke. This is a dangerous situation and Honda essentially said I was SOL and had to deal with this myself! I said you should provide me with a loaner until the part arrives and they denied that and said they no longer do that. They only offered me their corporate rental rate for the time being. When I asked what happens if that part does not come in on the 25th as they said two different representatives informed me that some customers had to wait up to 5 months for a part to arrive. Ok so I am supposed to pay for a rental for an unspecified amount of time because you do not have a part that my warranty covers! How is that a warranty if you cant fix it?! And guess what the latest update is? Yep on the 25th I called and the part has not arrived and now the arrival date if August 1st! Again one of their reps said it may be months before it arrives! How is this even allowed or legal. Well I am about to seek legal counsel to see if it actually is. BEWARE HONDA and beware their extended warranties! My families safety is at risk and all they have to say is we are sorry. I am one unsatisfied customer and this has left a bad impression on Honda as a whole that I will no longer consider buying a vehicle from them in the future.2019 Corvette
by Chris on 03/31/2022Got the car I was looking for at a good price. The team was on top of everything and treated me great. The price negotiation was straightforward and we agreed on a price very quickly. Very enjoyable experience with that team.Braman Honda Susan and Service
by Michael on 03/31/2022Susan and staff at Braman Honda are above and beyondExcellent service
by Nathan Eakins on 03/31/2022Received a coupon for service and also requested new tires. All the work was completed on time as promised. Price was as quoted. Was offered a ride home after dropping the car off. Service department was busy on Saturday morning but I was… greeted promptly and the process of drop off was efficient. Care was washed and vacuumed when I picked it up, this is a nice touch.Great service
by Derrick on 03/30/2022Great service especially from my advisor Susan. Greatest person to deal with. I only go to her whenever I visit.Excellent service
by Braman Honda of Palm Beach on 03/30/2022This was my first time.at this dealership and was very pleasantly surprise with the detail of service provided by Susan.Thank you for providing this review of the excellent services you received from Susan during your first visit to our Service Department. Your recommendation and your business are very important to us. We look forward to your next visit!
excellent customer service
by Jasmine on 03/30/2022I had a great experience provided by Jasmine. She is very professional and she provided Excellent customer service.Thank you for letting us know that Jasmine is very professional and provided excellent customer services during your recent visit. We appreciate your recommendation and your business!
Oil change
by Linda on 03/30/2022Alex was very professional, knowledgeable. The job was completed in a timely mannerThank you Linda for this 5-star review of your recent visit to our Service Department and for letting us know that Alex was very professional, knowledgeable and the job was completed in a timely manner. Your recommendation and your business are very important to us!
Repair
by Vito F on 03/25/2022My advisor Yuri was the best ! Braman is the way to go !Thank you Vito for letting us know that your Service Advisor, Yuri, was the best! We appreciate your recommendation and your business!
Great service!
by Mike B on 03/23/2022Alex is the true professional and service is great!Thank you Mike for letting us know that Alex is a true processional who provides great vehicle servicing! We appreciate your business and your recommendation!
Richard
by Richard on 03/23/2022Great service . On time all goodThanks Richard for letting us know about the on-time, all good and great service received during your recent visit. We appreciate your recommendation and your business!
Great place
by Bruce Novak on 03/23/2022Clean waiting room! Shuttle home a back from home. Tell you details about repairs needThank you Bruce for this 5-star review of your recent visit to our Service Department when you were provided details about repairs needed and a shuttle home and back! We appreciate your recommendation and your business!
New car
by Julio was outstanding salesman on 03/23/2022We went to have our Honda Accord for a maintenance service and drove out in a new 2022 civic. Doesn’t get much better than that!Thank you for this 5-star review and for letting us know that Julio was outstanding during your recent purchasing experience. We appreciate your recommendation and your business. Congratulations ob your new Civic!
Excellent Service
by Excellent Service on 03/22/2022Once again, my Service Adviser, Susan Rutledge Gill, did an excellent job as my Service Adviser. She kept me up to date on the servicing of my Honda and even provided photos to explain what was needed.Thank you for this 5-star review of the excellent work of your Service Advisor, Susan Rutledge Gill, who kept you updated on the servicing process, and even provided photos to explain what needed to be done. We appreciate your business and. your recommendation!
Amazing service
by Steph on 03/15/2022Evelyn is very attentive and answers any question or concern I may have. I will continue to work with her for all my future visits. Make sure to ask for her when you book an appointment!Thank you Steph for letting us know that Evelyn wa very attentive and answered all your questions and/ or concerns. We appreciate your recommendation and your business!
Great service!
by Marc S on 03/15/2022Brought my old, beloved Honda in for a series of repairs, including oil change. This was my first time bringing it in. I really appreciated the direct, honest conversations with my service advisor Jasmine. She did a fabulous job of… laying out all my repair options, and didn't apply any pressure to any of my final decisions. Got to meet the mechanic Julian, too! I now know I'm in good hands at Braman Honda of Palm Beach. Thanks!Thank you Marc for this great feedback about your recent visit to our Service Department when Jasmine did a fabulous job of laying out all your repair options and introduced you to the mechanic. We appreciate your feedback, your recommendation and your business!
outstanding service
by ED on 03/15/2022I walked in, and time frame of service is great, you need not to wait longer hours, staff and service advisors are readily available and helpful. kudos to Jasmine Louise Fernadez for facilitating the serviceThank you Ed for this review of the "outstanding service" you received during your recent visit. The "kudos" to Jasmine Fernandez for her efforts in facilitating the service process are greatly appreciated.
Service
by Service on 03/11/2022Satisfied with the quality of service.Thank you for letting us know that you were satisfied with the quality of services you received during your recent visit. We appreciate your business!
Satisfied
by Returning customer on 03/08/2022Satisfied with the service and received attention from the service advisor Salvador AnzarutThank you Returning Customer for letting us know that you were satisfied with the services provided by Service Advisor Salvador Anzarut. We appreciate your recommendation and your business!
oil chang/tire rotation
by Chang on 03/06/2022As usual, i always go for service in braman honda in lake worth rd greenacres. Their service is always great, fast and with very pleasant representatives/employees. Evelyn Mavillo was awesome. I would also like to mention Roger Hernandez,… Andres Olaya and Alfonso Murcia, i think they are from sales department who were excellent as well. They helped a lot with my CR-V 2021 and Civic 2022 purchase. Yuri Solomon who assisted me with the 2nd key fob was very professional too. I always like to do survey to thank these people who do their job very well. It was just sad that the survey for Roger H. And Yuri S. went to my email’s spam folder, and when i saw it, the links were already expired. If honda could send me another survey for these 2 guys, i would love to do it. Thank you Braman Honda! Recommending this dealership to friends and family? Of course!Hello Chang and thank you for this amazing review of your experiences with our dealership and for letting us know that Evelyn Mavillo was "awesome". Roger Hernandez, Andres Olaya and Alfonso Murcia as well as Yuri Solomon and Roger H. were all professional, friendly and provided excellent services during your visits. We appreciate your recommendation, your business and look forward to future opportunities to serve you, your friends and your family!
Thank you Derrick for letting us know about the great services provided by Susan during your recent visit to our Service Department. We appreciate your business and your recommendation and look forward to seeing you again!
by Kimberly Patterson on 03/31/2022