BMW of Gainesville
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Customer Reviews of BMW of Gainesville
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The following reviews are more than two years old. They are not included in the overall rating.
42 reviews
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Wife’s new ride
by allen Dryden on 02/16/2021They are very customer oriented and go out of their way to make the process seamless and smooth. They also have good coffee and energy drinks LOL.Amazing service and friendly staff
by Emile on 02/08/2021updated 02/16/2021The staff and service at BMW of Gainesville is truly amazing. They stayed late on Sunday night to help us buy a vehicle from them and they made the car buying experience very pleasant. Christine and Manuel were incredibly helpful and… super accommodating. I highly recommend this dealership.We drove from Ocala to Gainesville to pick is beautiful white car X1 2021.
by Lily Somoano on 02/08/2021Charles Beyer was very nice and professional I really appreciate and recommended him. Excellent service everyone was friendly and helpful.Knowledgeable and confident
by Happy Customer on 01/01/2021Been on the hunt for a car for my wife when I found BMW of Gainesville. I was impressed from the beginning with a quick response to my inquiry and the helpful and confident attitude of all at the dealership. They made the experience easy… and I would recommend them to everyoneNow this is Service.
by One stop auto shopping on 11/28/2020We have made BMW of Gainesville our go to place to get cars. I had a good varied selection of makes to choose from used and my family had a huge selection of BMW to choose from. We received excellent service all through the sales at every… step of the way, we have made friends now with our go to salesmen Bonito excellent guy and knows his stuff and in service Dave getting it checked out on time has made dealing with the realities of owning maintaining a car and buying a car SO MUCH easier The high pressure nonsense of other dealerships to us is now a thing of the past. Give them a try, I never thought I would get the exact truck I was after at a BMW dealer but I did. Meet you there for a coffee (which by the way is complementary and very good)Car purchase review
by Christina on 11/24/2020I want to thank BMW of Gainesville for helping me find the perfect vehicle this past week. They searched high and low to pin point what I wanted. It wasn’t an easy task since I had no clue which vehicle I wanted. They were patient and… professional every step of the way. I’d give them 10 stars if I could, and will be working with them again for my next car. Christine and Charles, thanks for everything.Outstanding overall experience!
by Well done on 11/15/2020Professionalism on display the entire process. I highly recommend this dealership!First class dealership
by Jenn C on 10/30/2020Top notch dealership all around!! I drove 2 1/2 to buy this used vehicle from them and they treated me like royalty. The car had an issue immediately after I bought the car and they came down to New Smyrna beach, picked it up, fixed it and… delivered it back to me. Scott Mills management is first class. Thank you Scott, Randall, Manuel and Celeena.X5 purchase
by John on 10/29/2020Great experience at BMW of GAINSVILLE! Bonito,Kathryn and Dan were so easy to deal with on my purchase!GMC Cayon
by Don on 08/23/2020Very helpful and good sales staffNice and smooth purchase!
by Vicky Charry on 08/21/2020It was a pleasant experience, Javier was my sales person, a very nice person! the manager excellent also. I drove 60 milles to get the car from them. it was worth the drive.My Car
by Jim Price on 08/20/2020I found the staff excellent! Beginning with Lthe sales manager Christine; Bonito the sales representative; and finally Dan Garcia, the Finance Manager. I live in the Tampa Bay Area & it was worth the 144 mile journey on a Sunday… afternoon. What a difference than dealing with Mercedes if Tampa Bay!My Jeep Adventure
by BMW on 07/27/2020This was the most easy and the most calming jeep purchased. They was honest and up front with me. They did what they said. They found me my jeep. They treated me like I was part of their family. Thanks!! Christine and BMW staff.… 💥💥💥💥💥💥Top Tier Service and Staff!
by Nick007 on 04/18/2020The staff was very knowledgeable and the service was painless. The kind of pleasant experience one hopes for when making this kind of purchase. In addition to that, the facility was very clean and the staff was conscious and respectful of… the current Covid-19 situation. I recommend anyone in the market for a new vehicle that has the resources to buy one make a visit to this dealership.BMW Gainesville
by Ryan on 04/18/2020I had a great car buying experience. Charles was friendly and very knowledgeable. He made an often unpleasant experience very enjoyable. I will buy my next car from CharlesOutstanding customer service
by Christine Garcia on 02/29/2020Christine Garcia and her team did an outstanding job in the search for a vehicle, they went above and beyond to ensure my needs were met. Due to unforeseen family matters we were not able to purchase the vehicle. We are planning on taking… the two hours drive to visit the dealership.Thank you so much for your kind words and forgiving us the opportunity to serve you!
All Good
by John on 01/20/2020Everyone there was awesome and made the whole process very easy.BUYER BEWARE!!!
by Michael on 10/10/2019updated 10/21/2019ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a "reputable dealership" lie to me the… way the Manager Mike did. On 9/14 I bought what appeared to be a gently use 2009 Audi A5. The car was clean inside and out. When I got there they had this 2009 A5 in their glass garage with a silk sheet over it like it was 100k car. I was told the vehicle had gone through their 150 point inspection and there were no issues with the car. That's all part of the con. It's a smoke and mirrors game. I test drove the car and it pulled hard to the right. So hard in fact if you take your hands off the wheel for a second you are changing lanes. I was told they would fix it. The car was taken back and "aligned" while I was doing the paperwork. Now I live 2.5 hours away. So as I'm driving the vehicle home I notice car is still pulling hard right. I contacted Mike a few day later because the dealer had to send me a new contract to sign. I never signed and returned the paperwork. So I asked the manager Mike if I could return the car since it wasn't fixed and apparently the prior contract was no good. Mike proceeded to tell me I couldn't return the car because they had already been paid. This was a blatant lie. The deal was not funded until 5 days later. The dealer found a way to force the original contract through left me stuck with a 2009 Audi A5 that isn't safe to drive and has a leaky AC system. You think you're going to a reputable dealership....a Corporate BMW dealership only to find out they are worse than a buy here pay here lot. Would you want your child or family member driving a vehicle that's unsafe?Very accommodating!
by mollipop on 11/30/2016I couldn't it make it from Jacksonville to Gainesville to see this car until the weekend so Mike took care of me and brought it to me with no obligation to buy. And ordered floor mats since one was missing. It made this car buying… experience so much easier for me (since I haven't had to go car shopping since 2003). The car looks great and I'm very happy with it. Great experience!Best Experience ever
by Bennie352 on 06/24/2016I lease my new BMW from BMW of Gainesville the entire team especially the sales managers were amazing. The genius was top-notch who taught me how to use all of the incredible Technology built into my new vehicle and the sales person… Bonito will be selling me an X5 soonGreat service!
by DianaPrince on 06/13/2016Bought my first BMW from this dealership. The sales staff, Michael, Bonito, and Scott, all worked together to help me get the deal I was comfortable with. Michael and Bonito were very easygoing and professional. If I get a 2nd BMW, I'll… definitely being going back here due to their great customer service.
About our dealership
Lily Charles truly enjoyed working with you. We appreciate your feedback and if we can be of further service please let us know. Feel free to take advantage of your lifetime car washes with us!
by Thank you Lily on 02/09/2021