Customer Reviews of Mercedes-Benz of Delray
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Lucus Rocks!
by Nanarob on 04/25/2025
Lucus listened to what I was looking for.
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The following reviews are more than two years old. They are not included in the overall rating.
259 reviews
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Great Purchase experience
by Professor95 on 07/04/2016The sales rep made the purchase process of my S550 very easy. We agreed to terms and the struck a deal. It was one of the best purchase experience I have had over the years. RKGreat sales, Good communication
by evidenceguy on 07/03/2016I bought my car and got a great deal. The staff was courteous and kind. They answered any questions and were always available to contact.Thanks so much for your feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!
Mercedes-Benz of Delray is outstanding! So was our salesperson!
by valerie86 on 06/29/2016Great selection, extremely good service and quick! They showed us what we were looking for and had the papers and SUV ready immediately. Everyone worked together and it was organized and friendly. We actually enjoyed our sales agent… Anthony Catalfo and felt like family. That was nice in such a large dealership!Worst service I've ever had
by Brenden223 on 06/21/2016As soon as I walked in the dealer not one saleman wanted to help me I had to ask for someone to help me. After we go over the car I wanted everything was good until the manager got envolved then everything went down hill from there he made… me switch to another salesman who had no idea what he was doing all the paper work was already good to go but this sales man made me wait for about 2 hours to make me sign one piece of paper with a hand drawn line on it. Then the finace guy got envolved and it was completely [non-permissible content removed] with this guy I was already pre approved with my bank and these guys acted like they never sold a car before they were giving my bank a hard time not sending the correct information then after all this hassle the dealer wanted to sell me tags which I had a credit for from the dmv and they were making up stoires saying why they can't issue me my credit for the plate. I went to the dmv and they were dumb founded about how they were making stuff and said that every dealer could issue my credit. After going back there and having a big argument they finally give me my credit. It took me about a week to buy this car they were so unprofessional I will not being going back to them ever again and the manager was [non-permissible content removed] he didn't even shake my hand when we first meet everyone there was rude. This is the worst dearlershipHi Brenden, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
great service
by joeyg1964 on 06/06/2016The best buying experience ive ever had..i purchased a 2008 rx 350 lexus..A seamless transaction..i spent about 2 hours at the dealership..I want to compliment johnathan martin for his very humble,approachable & proffesional attitude..He… was honest & easy going with zero sales pressure,which is not the norm in the car industry..so if youre in the market for a vehicle,i would highly recommend you give johnathan q visit..you wont be dissapointed..thank you and have a bless day!We are glad you chose our dealership. If you need more help, our team is available to talk -- safe travels!
Horrific Service Department
by Scott997 on 05/03/2016A Dealership is only as good as their service department. Well this one is sub par and doesn't align with the name Mercedes Benz. I made an appointment for my car for a routine maintenance. They didn't have a loaners for a few weeks but… figured it would be one day, right? Well I was without that car for 6 days and they kept asking for more time and making really lame excuses. I said I was coming to get the car even though all the work wasn't done because they had it long enough. I still had to wait over an hour in this black hole of a service department. I personally could run that shop a hell of a lot better. They don't know the meaning of customer service! From the time you drop your car off it's chaos!Scott, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6095 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Could not be any better
by SUV4mee on 04/28/2016I drove past two other Mercedes dealerships to come to Delray Mercedes. I have dealt with Ron Miller on two leases and it is possible to have a good experience when buying or leasing a car. He has made it easy, painless, and honest. There… is no trickery, price changes or surprises. The entire dealership and everyone we encountered were pleasant and friendly. I wouldn't go anywhere else.great salesman,
by looneytunes on 04/20/2016our salesman understood our needs and helped us plan the right carHappy with my Porsche
by Adrian119 on 04/19/2016Allen was very professional and helpful. I'm very happy with my purchase. The only problem I had was the appreicel representative was very disrespectful on the ridiculous oferd he gave me on my trade.Clean facility, excellent service
by Jaswant63 on 03/31/2016I recently bought a car at the Mercedez of Delray. I had a very nice experience. Inventory is vast and I was able to select the car color and options that I wanted. The salesperson Joseph Taylor was very helpful, knowledgeable and… professional. Delivery was prompt and organized. I felt comfortable and will go back next time.Great sales
by ptaveras on 02/17/2016updated 03/02/2016My experience with Mercedes Benz or Delray was exceptional! I arrived not knowing exactly what I was looking for. Dawn has some cars set aside for when I got there and in a matter of minutes I knew exactly which car was for me. Everything… from selecting the car to processing paperwork went smoothly. If something was going to take a bit of time I was well informed and the customer service was excellent. I was given an excellent walk through of my new car and have been driving it happily and comfortably since!Great experience at Delray Mercedes Benz
by RSuarezlaw on 02/23/2016Fantastic sales experience and M-B of Delray. Michael Luciano guided me through the whole process from my initial web inquiry to the ultimate purchase of the ultimate vehicle. Mr. Luciano was extremely knowledgeable about the vehicle I was… interested in and had accurate answers to all my questions. Can recommend them to anyone interested in a Mercedes product!We are happy you found us so helpful! Thanks again for the great review of Mercedes-Benz of Delray!
Great Salesman, Great Dealership!
by berroe20 on 02/17/2016Purchasing a car at Mercedes Benz of Delray was a superb experience! Ben Shatkun was a pleasure to do business with! If you are looking for a new (or pre-owned) vehicle ask for Ben. He is knowledgeable and patient and will match you with… the car of your dreams without breaking the bank! (FYI: stop at the cafe, they make great sandwiches!)DISHONEST AND MISLEADING
by rcisneros1 on 02/09/2016I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the… car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!!Bait and Switch, Lies, Scam.
by LewWilliams on 12/17/2015MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12… mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you?Thank you for leaving feedback about your experience with our team at Mercedes-Benz of Delray. We take every review seriously and work tirelessly in providing great service and value to our customers. If you'd be willing, please contact our General Manager at (561) 291-6095 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
Mercedes Benz of Delray
by JavierR2972 on 12/01/2015Excellent sales support, this is the second vehicle we buy at this dealership from Mr. Dworkin, and we'll buy againExcellent!!
by hmartinez10 on 11/10/2015Dawn Dallin and Joseph Pellegrino made my car purchase experience wonderful. They were very polite, professional, and helpful in doing everything possible to make the process quick and painless. There was no haggling or hidden fees unlike… other dealers I had visited. I highly recommend Dawn, Joseph, Kevin and the Mercedes Benz of Delray team for your next purchase. It was the perfect car purchase experience and will definitely be a return customer. I am extremely happy with my new C300 Sport!!Got more than I bargained for.
by Michael9312 on 10/24/2015Went to my Mercedes dealer knowing exactly what I wanted and what I wanted to pay. I drove out with more car than I dreamt I could get, for $10,000 less than I had anticipated paying. My salesperson was extremely knowledgable and was… totally on my side during the whole sales process.Great Experience
by BoyntonBuyer on 10/20/2015This was the easiest car purchase ever. Joseph Pellegrino was a pleasure to work with and was extremely patient. I was an indecisive buyer and he worked with me over a period of three weeks. When all is said and done, I am extremely happy… with the dealership, the service provided by Joseph and my new C300 Sport. Many thanks!Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
by Pbenek19 on 10/16/2015Just purchased a new S550 from Mercedes Benz of Delray. From the first time walking in the door Joseph Pellegrino provided superior customer service. Joe was very knowledgable and helpful throughout the entire process which played a large… factor when deciding to give him the business. I would highly recommend going in to visit Joe @ Mercedes Benz of Delray if your looking to buy a new car. He will make it happen!Worst experience ever
by spaba99 on 10/14/2015On June 2015 I bought a Mercedez Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days they dealer told me the problem was fix and it was only a bad… sensor. After another couple of weeks the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks, after that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation, after going back and forth with the dealer about the situation they told me I had to open a complain with Mercedes Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complain and we're not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal conseling because they were very firm on their position. After all this I decided to move the page and get rid of the car, I purchase a BMW, which I had always have for many years and never had a problem with. This whole nigthmare cost me 30 thousand dollars.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Phoenix Grant on 05/02/2025