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Customer Reviews of Lexus of Wilmington
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Great experience, even after hours!
by Parkinson on 07/01/2025
I had made an appt at 6 via text message, not knowing that the dealership closed at 6. I was encouraged to come in anyway, even though it was Friday. Michael took care of me. The vehicle I wanted to look at was waiting and we went for a… test drive. The trade in and sale went great and the follow up was better. I was contacted several times by Michael as well as managers following the sale, to make sure my experience was satisfactory.
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Great experience, even after hours!
by Parkinson on 07/01/2025I had made an appt at 6 via text message, not knowing that the dealership closed at 6. I was encouraged to come in anyway, even though it was Friday. Michael took care of me. The vehicle I wanted to look at was waiting and we went for a… test drive. The trade in and sale went great and the follow up was better. I was contacted several times by Michael as well as managers following the sale, to make sure my experience was satisfactory.New RX 350h
by Jeff and Steve on 05/04/2025We had a great experience working with our salesperson, JC, and his team at Lexus of Wilmington. They were knowledgeable, attentive, and made the entire process smooth and stress-free. Their professionalism and genuine care for our needs… stood out from the start. I highly recommend them to anyone looking for a top-tier car buying experience.Nate Bowers was exceptional
by Fred on 02/28/2025Nate guided us through our car buying experience and we felt great buying a Lexus.Rob Payson gives excellent service!
by RuthDS on 12/27/2024Service Dept. Rob Payson goes above and beyond expectations every single time my car needed service. He has kept my Lexus on the road for 12 years. It looks & drives like a new car thanks to Rob!Quick and Fast
by J Pitts on 08/27/2024updated 09/03/2024Came in looking for a pre owned vehicle. Anthony E was quick to take me to the pre owned lot and take me for a test drive.No option to provide 0 stars
by RD on 06/17/2024This dealership is not worthy of even a single star. I ended up getting a car because the car I wanted was discontinued and it was not available anywhere else in driving distance. There were a few attributes to the salesmen (Manager… included) in this showroom. They were always busy doing nothing. And the attitude shown by the staff was like they were doing me a favor in selling the car. It definitely was not like I was paying for a product or signing up for their services. Its a great car. But I had to put up with some characters for a day, whom I hope I don't meet again. BTW, my 2 cents - the Sales manager there, is not fit to be hired as a dog catcher.
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