Westbrook Toyota
Customer Reviews of Westbrook Toyota
Review type:
Everyone we dealt with was polite, professional, and knowledgeable.
Happy Highlander owner
by Highlander16K on 02/21/2017Everyone is very friendly, helpful, and keeps you informed. When asked a question Jennifer was able to provide a thorough answer every time.Westbrook Toyota Service
by phvsam2012 on 02/22/2017The dealership honored the coupon I had and when a problem was found offered a coupon as well for the repair.Great service dept
by helenminer on 12/27/2016updated 01/07/2017All staff were very friendly. The service was the amount of time quoted. There were beverages available. Even the person at the cashier's desk was friendly.westbrook
by StevenMorgan on 01/02/2017Thoroughly enjoy working with sales associate Stacey Coleman. She really works hard for the customer and is very helpful and professional.Service on my Toyota Tacoma
by TacomaMadison on 12/10/2016updated 01/03/2017On time, both when I arrived and they took my truck into the service department and the time it took to complete the work. Friendliness.Not a bad experience
by Imperturbable on 12/14/2016updated 12/29/2016All in all a pleasant enough experience. Very knowledgeable staff, professional and courteous team members. Felt a little bit of a stand-offish vibe but didn't feel the usual overzealous pushiness you kind of expect.Excellent service
by chartsfield on 12/24/2016Bob is a great rep. Knowledgeable and courteous. Westbrook Toyota is very customer-focused and doesn't great job of giving their customers first class treatmentThanks so much for your feedback. We appreciate building customer relationships and we truly value your business. We look forward to working with you again. Dave Gundersen, dgundersen@westbrooktoyota.com
Jolly Good
by PeterPB on 12/02/2016updated 12/09/2016Salesperson (Stacy) was knowledgeable, determined, easy to do business with. Managers were flexible and proud to be of service. Pleasant atmosphere.Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Stacy and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Douglas Anderson, danderson@westbrooktoyota.com
Great place for Toyota Service
by Caleastiss on 12/01/2016updated 12/09/2016The entire staff at this dealership is the reason I keep coming back. The friendly, professional demeanor they display is always welcoming, especially the service adviser Erin. Worth coming back to.Service
by Backinbusiness on 11/29/2016updated 12/09/2016My battery died on a Sunday and the dealership was closed. I showed up hoping they could help me out at 8:30 on Monday morning, and they fit me right in and were extremely courteous!Quick Turn Around
by Ron_Garner on 11/28/2016updated 12/09/2016Came in without appointment do to vehicle not running properly on I-95. Susan got me right in and within a few hours I was out again and the car was running properly.Good Service
by WPM71XKE on 12/02/2016The service representative seemed to be fairly knowledgeable and straightforward with regard to my scheduled service. A few small maintenance items that I performed did not seem to negatively affect our relationship of the total service.Thank you for your wonderful feedback. We always strive to meet the needs of our customers. Feel free to let us know if you have any concerns about your vehicle. Dave Gundersen, dgundersen@westbrooktoyota.com
Excellent service experience
by JulieMAnd on 11/29/2016Efficient, friendly, knowledgeable staff. I was greeted promptly, given a full explanation of the work done and even offered a ride to the nearby outlet mall while the service was being done.Thank you for the great review! It is wonderful to know we were able to take care of you. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Dave Gundersen, dgundersen@westbrooktoyota.com
Rav4
by UrsulaR on 11/12/2016updated 11/21/2016Everyone is friendly, work is done promptly. The only reason why I wouldn't recommend Westbrook is if someone doesn't drive the highway. I live 25 minutes away.Thanks so much for your feedback. We appreciate building customer relationships and we truly value your business. We look forward to working with you again. Dave Gundersen, dgundersen@westbrooktoyota.com
Problem not addressed
by Veronika37 on 11/01/2016updated 11/18/2016Service writer was pleasant and applied two coupons. I just wasn't happy after I left the building with the same noises. I will still return.Great Customer Service
by JMarie19 on 11/01/2016updated 11/18/2016Westbrook Toyota has wonderful customer service and always services my vehicle in a timely fashion. I would highly recommend them!Excellent Service
by BongoDrum on 10/21/2016updated 11/04/2016I brought my Rav-4 in for its 100,000 checkup. I was able to make the appointment on line, and the on-line program outlined the recommended service for this checkup. Staff is professional and friendly, and the facilities are immaculate.awesome
by William147 on 10/15/2016updated 10/24/2016The business manager Aiham Alkhatib was so very helpful and knowledgeable that it made this transaction such a wonderful experience to get a new car. Also the sales rep Chris was a pleasure to deal with. I like that he was patient and took… the time to look for the car that I wanted.Thank you for your review. We're glad to have Aiham and Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Douglas Anderson, danderson@westbrooktoyota.com
Good Service
by MaryLaRue on 10/14/2016updated 10/24/2016It was easy to make the appointment; easy to drop off the car; and communication was all good. also nice to be close to shopping while I waited!Westbrook Toyota
by gascan328 on 10/19/2016Great customer service from Jamie Santos. He was very easy to work with and is an asset to the dealership...Survey
by Galdenzi2016 on 10/06/2016updated 10/15/2016Great overall experience. Excellent service. I would definitely recommend Westbrook Toyota to anyone that I know for buying/leasing a vehicle in the future.
DJ, thank you for taking the time to write this review. Isabella’s sales excellence is always consistent, and I’m glad your experience with her supports that. I hope you are continually enjoying your new car! Sincerely, Douglas Anderson General Manager (860) 385-8554
by Westbrook Toyota on 01/19/2024