Westbrook Toyota
Customer Reviews of Westbrook Toyota
Review type:
Everyone we dealt with was polite, professional, and knowledgeable.
Great Toyota dealership
by Saverino on 02/12/2019Working with Stacey and Edgar to find my car with a fair $ helped to finalize the deal quickly. I highly recommend this dealership.We cannot thank you enough for your wonderful review of Westbrook Toyota and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Douglas Anderson General Manager danderson@westbrooktoyota.com
Westbrook Toyota is amazing!
by Carol on 09/29/2018Appointment making easy. Arrival/check-in at service easy. Comfortable waiting area. Fast repair. Polite staff, great customer service. Visit from my fantastic sales man while i was sitting there waiting. All great. Toyota, don't ever,… every change.We appreciate your marvelous feedback, Carol. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Douglas Anderson, danderson@westbrooktoyota.com
Great Services, high prices
by Catherine on 08/31/2018Everyone is very professional and polite. Services prices seem a bit high. They are very willing to work with you to schedule service visits that are convent to you. We have never purchased a car here as they are very high priced but we… have our Toyotas serviced here.Thanks for the kudos, Catherine. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best regards, Dave Gundersen 860-388-6991
Great dealership
by Maureen on 08/23/2018updated 08/31/2018Friendliness of all associates. As a single woman, I have always felt at ease in a not so comfortable place for women. I wish all dealerships were this easy to deal with.Maureen, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, Douglas Anderson General Manager danderson@westbrooktoyota.com
A good experience
by Frugalguy on 08/24/2017This was a no pressure experience which is what I want from a car dealer. Most impressed with the after purchase treatment. I had a small issue and Edgar, the Sales Manager, handled it personally and dealt with the issue to my complete… satisfaction. Give them a chance to earn your business A professional operation.Thank you for taking the time to write this review. I do apologize for the initial difficulties you experienced at Westbrook Toyota, but I'm glad to hear that things have been smoothed over by Edgar. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you. Sincerely, Douglas Anderson, danderson@westbrooktoyota.com
Survey
by KevinXL on 06/06/2017updated 06/20/2017It's easy to deal with Jaime Santos. He walked us thru and showed us the overall of the 2017 Toyota Highlander's electronic functionality.Sienna purchase
by Pamelalelo on 06/19/2017Helpful staff, pleasant and friendly, did not try to push me into a specific purchase, let me decide, helped me clean out my car and put everything into the new caroil change
by James_Scott20 on 06/17/2017Kathy who was my contact was very nice and effcient giving me updates on the status of my truck and got me out in a timely mannerLove my new car!
by mfar516 on 06/11/2017They worked with me so I could get exactly what I wanted. I didn't feel pressure to get something I didn't want.Wonderful Westbrook Team!!
by Satisfied_K3 on 06/09/2017Our sales associate, Stacey, and her team worked very hard to meet our payment goals and were able to get us the truck of our dreams!!! Go see Stacey!!Toyota
by Peter_izzo on 05/30/2017updated 06/08/2017It was quick and relatively painless. Went in for an oil change and left with that plus plastic netting to keep mice out of my air filter.New RAV4 Hybrid
by AmandaM3 on 05/23/2017updated 06/06/2017I had a great experience with all of the professionals at Westbrook Toyota. They provided all of the information I needed and made the process easy and stress-free.Used car buying at Westbrook Toyota
by Guilford_Dave on 05/22/2017updated 06/06/2017Low pressure sales tactics. Knowledgeable and friendly staff. Good store hours for the working world to be able to come in after work and conduct business with the dealership.Don't know what this means
by Timothee1 on 05/31/2017My saleswoman, Stacey Coleman, was funny, just a little pushy, and very informative. She spent 31/2 hrs with me when I picked up the car explaining the ins and outs of my new Prius. She was a perfect saleswoman for meCustomer for life! Won't buy anywhere else again!
by JamieV1012 on 05/24/2017Chris Young went above and beyond! Easiest car buying experience I have ever had! From start to finish an outstanding job, you have a customer for life! A+++ Thank you!!Buying a New Toyota Corolla
by LTMikeUSArmy on 05/10/2017updated 05/23/2017I received truly exceptional service from Ross Stands, Sales Consultant and Christopher Young, Business Manager. Ross listened earnestly to my needs for a new auto and the specific features I was seeking. Ross hit a bases loaded home run in… meeting my requirements & answering my concerns and auto needs. Christopher was thorough in explaining the financing options and benefits of the various financing options and clearly very knowledgeable in the finance area. I was pleased to be greeted upon my arrival to the showroom as a "NEW" customer by one of the Sales Manager. Even the very young guy moving cars in the lot asked me as I was arriving that if I knew the car I was interested in, he would move it forward for my review. Amazing outstanding service from this Dealership. I have become a Life Long customer to Ross Stands & Westbrook Toyota. Thank You.Review
by Hkr2017 on 05/03/2017updated 05/16/2017I was not pleased with the way my questions were answered. In the end it was Jamie Santos who sold me the car who fixed the problem. He was great. I wish I had better service with the mechanics. Thankfully Jamie took the time to… investigate the problem I was having with navigation system and fix it1992 Toyota Corrolla Emergency Repairs
by GeorgeRyan on 05/13/2017Service Department/Rob was very helpful and kept me informed of repair progress. He was cordial, polite, and very professional. He made sure I understood all the work accomplished.Bonnies2
by Bonnies2 on 05/12/2017I experienced excellent speed of transactions, thorough knowledge, and helpfulness of the staff. I Highly recommend this dealership. A dealership where you will come back again and again.Repeat customer
by NYCdweller on 04/18/2017updated 05/10/2017Ron was fantastic! He made several phone calls to ensure I knew what was happening during the service. He also set me up with a callto the body shop as well for a minor issue.Toyota review
by Ireneavery1928 on 05/05/2017Shorter waiting time than had I expected. The work that was done was excellent. I would certainly recommend the service department here to anybody.
DJ, thank you for taking the time to write this review. Isabella’s sales excellence is always consistent, and I’m glad your experience with her supports that. I hope you are continually enjoying your new car! Sincerely, Douglas Anderson General Manager (860) 385-8554
by Westbrook Toyota on 01/19/2024