Hoffman Honda
Customer Reviews of Hoffman Honda
Review type:
Excellent experience purchasing new car
Thank you
by Ha2007 on 06/21/2014We had originally taken our car to our regular mechanic but had to have it towed to your dealership due to the severity of the problem. With the original diagnosis from our mechanic were were heading for a very costly bill to repair our… vehicle. Your technicians confirmed the diagnosis and repaired our car at 1/2 the cost! Dan was so wonderful at keeping me updated with what was happening with car and had it ready as promised. Thank you so Dan for your professionalism and accuracy with the timing and cost for our vehicle repair. We can't thank you enough.Hello Ha2007, Thanks for choosing to bring your car to us to have everything repaired. We know it can be daunting when there are major repairs needed. It is great when we are able to help keep the costs as low as possible while also providing you with exceptional service. Any time you have question or concern, please feel free to contact Dan and he will be happy to assist. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Vin Etching
by jdn1 on 05/25/2010I have no complaints about the Sales personnel at Hoffman. I thought they were very professional and from what I can tell by the various websites, we ended up witha fair price. My issue is with the Business Dept which closed the deal. We… were taol that 'Vin Etching' was madatory by STATE LAW and we ahd to pay $159. Not wanting to mahe a scene, we paid it. Whwn we returned home, I checked it out on the internet and found that this was not true and nothing but a scam to get additional money by Hoffman. I requested a refund but you guessed it - never got it. If you are thinking abouting buying at Hoffman, beware of the closing games.Hoffman is known for sleezy deals. They were good for a while, but it's back to business as usual there. Lousy service,
Driven by "Deceit" not "Trust" DO NOT SUPPORT THIS UNETHICAL DEALER!!!
by snowandsurf on 05/21/2010They provided us with a competive deal on a lease, based on no money down/ turning in our previous Honda Finance leased vehicle. Seemed simple and efficient, we were happy, then the "outstanding" bills started arriving from Honda Finance.… We checked in with our sales person, he said to ignore same everything all set implying it's Honda Finance's mistake, they're taking care of, but the bills continued on the old turned in vehicle. Gradually our communications to the dealer and subsequently to the owners of the Hoffman Group were completely ignored- no response at all! We have bought and leased many, many cars in our years, NEVER have we ever witnessed customer treatment like this!!! We had no alternative but to seek legal action, unbelievable!!! Shame on you Hoffman Honda, shame on you Hoffman brothers! You do not deserve anyone's business, you are a disgrace! How dare you have the logo- Driven by Trust!Please do not trust this dealership!
by tartiles on 08/23/2009This dealership took advantage of the US Government's Cash for Clunkers (CARS) program by enticing customers to visit them, claiming they were participating and had vehicles in stock, without divulging that they were neither giving car… discounts or any trade-in allowances. Our experience was that they violated two of the Customers Bill of Rights stipulated in the CARS law: 1. They failed to provide any discount from the MSRP prices, while other dealers in the area were doing so. What's more they enticed us to travel a long distance (because of their stock) with the implication that there would be a discount. 2. They failed to provide us with their best estimate of the "scrap value" of our trade-in. That is, without even finding out what the trade-in was, the scrap value would be zero. They said how they made over 170 CARS program sales with zero trade-in allowances. Above actions are against the spirit of the CARS program, which was written as an incentive to stimulate the US economy.Seems to run parallel with my experience just posted. Reading this review triggered me to post the same, hopefully others will follow to let the truth be told! I've also heard from many friends that have been subject to bait and switch and other unethical techniques within their service department...
Great Experience
by 2013Linda on 12/31/2013updated 08/08/2025Bought a 2014 Honda Pilot from Rob B. Very professional and accommodating. Excellent service and quick...no waiting. Very happy with the vehicle.Hello 2013Linda! Thank you for your feedback about your recent purchase of a Honda Pilot with Rob Bigelow. We are thrilled you had a great experience and are committed to providing you with the same level of customer service every time you stop by. Thank you for choosing Hoffman Honda! Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
service
by iamsohappy on 02/25/2014updated 08/08/2025Everyone from the moment I pulled in the bay was wonderful. Thanks for so being so helpful.Impressive to say the least
by Jpragosa on 01/07/2014updated 08/08/2025Steve and his staff are a step above the rest. If you are looking for a comfortable, no pressure buying experience than look no further as Steve and his professional sales staffHello Jpragosa, Thank you for stopping by to leave your feedback about your recent visit to Hoffman Honda. Our General Manager, Steve Dunham, and his team are dedicated to providing you with an excellent experience and greatly appreciate your recommendation to friends and family. Enjoy your vehicle and stop in any time you have a question! Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
Perfect!!
by iamsohappy on 05/02/2013updated 08/08/2025From the moment our salesman, Ron B., approached us, we were treated fantastic. While remaining professional, Ron also made us feel like friends. No hassle or pressure.It made the process a pleasure. Thanks Ron, and all those behind the… scenes who made buying an automobile a great experience.Referral bonus scam
by Armyaviator on 03/16/2013updated 08/08/2025I purchased a new odyssey 6 months ago and referred friends who also bought an new odyssey the same week. They were very clear that we referred them and we qualify for the $200 referral bonus. I have been calling weekly for 6 months with no… results. I am an active duty military officer and have given them my new address on numerous occasions. Unfortunately I cannot pay them a visit. I'm sure if I owed them $200 for 6 months, they would have creditors after me. Salesman Karan S., managers Steve D. and Louis J. have done nothing but blow me off on the phone.prompt and efficient
by bev27 on 06/09/2014updated 08/08/2025I took my older Honda hybrid to the dealer as my mechanic found a probable warranty issue. I went to Hoffman, presumably to schedule a look, and they immediately took the car in, analyzed the issue and took care of it, waiting only for… parts. They kept me informed every step of the way.Hello bev27, We appreciate that you have chosen to have your vehicle serviced with us at Hoffman Honda. It is important that you are taken care of and that lines of communication help to keep you well informed. We're happy to keep your car running beautifully. Thank you again for choosing Hoffman. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group.
Choose Hoffman
by Rebesq on 08/06/2013updated 08/08/2025Marcell and Steve D. and the entire Hoffman team were a pleasure to deal with. The experience was swift, neat, pleasant and entirely positive.Great Service
by rudirdear on 04/15/2014updated 08/08/2025I have been going to Hoffman Honda since 2001. I always get great service and I am always satisfied. I do have to say it would be pretty hard to go deal with someone else! Love my Honda!Totally Awesome Experience........
by BobbyJohn on 01/03/2014updated 08/08/2025A stressful Thursday afternoon with the snow coming down, was amazingly dispelled by the positive actions of the AAA and Hoffman Honda.....my 1 1/2 year old Honda CR-V wouldn't start.....after Triple A jump started it, decided to take the… car to Hoffman Honda to check out the battery........there was a faulty (short) connection and the battery was fried......... Arrived at Hoffman Honda at 3:30....the gentleman who greeted me was very cooperative and then my interaction with Samantha in customer service, I assume, was very special. She was compassionate, warm and understanding with her genuine concern for my situation. I appreciated that very much. The car needed a new battery and I was driving out of the lot by 4:30 and no charge for the work done since it was under warranty. What a relief!! I was totally impressed with my overall experience at Hoffman Honda.........I live in Avon and have leased my Hondas with Schaller in New Britain. I will consider dealing with Hoffman in the future, when my lease is up. Thank you for an outstanding overall experience.Hello BobbyJohn, We are pleased to have been able to make that snowy day a little less stressful for you. Samantha Rossignol is our Service Advisor who assisted you through the process. Thank you for your feedback about your recent visit. We are committed to excellent service both in our Service Department as well as our Sales Department. When you are ready to lease your next Honda be sure to stop in and ask for our General Manager, Steve Dunham. He will be sure to find the best deal and answer any questions you may have. You can also connect with us on our Hoffman Honda Facebook page. We love to stay in touch with our customers and this is a great place for you to post questions, check out what we are up to and share some of your photos of your car. Hope to see you there! Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
Could not ask for better price
by haily0377 on 05/21/2013updated 08/08/2025Before buying a car, I did a ton of research, including paying $12 for to Consumer Reports to find out the true value of how much each Honda dealership owns a 2013 Honda Civic for. The flat rate (without conveyance fees, etc.) price they… listed and the flat rate price I paid were very close. I would not have bought a Honda had that not been the case, I would have gone to Torrington Toyota. I was able to buy a Honda because Lauren offered me a great price and was extremely up-front/honest with me.Quality product and service
by jprobes on 08/14/2013updated 08/08/2025The sales staff was courteous and took the time to explain all aspects of the vehicle. There was no pressure to make immediate decisions.Hoffman Honda service vs local garages
by hondas7 on 01/16/2014updated 08/08/2025Hoffman Honda has provided outstanding service at fair competitive prices for our cars in the past 11 years. Unlike basic garages, Hoffman performs current service and discusses upcoming service needs, not to sell anything, but to manage… expectations. For example for oil changes they don't just fill up oil tank like many garages. They also check other fluids, fill up tires to correct pressure, and check other key things like brakes, transmission, etc. I appreciate their quality service at competitive prices. I will continue to use and recommend them.Hi hondas7! WOW! 11 years of customer loyalty!! Thank you for your confidence and trust in our service. We value you and appreciate your feedback. We are committed to excellence and are glad to know you are pleased. Thank you for your recommendation and we look forward to seeing you again when your car needs servicing. Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
Great Service - As Usual
by CarFrank on 10/08/2013updated 08/08/2025Quick service on a routine oil change at a great price. Rocky (service advisor) always gives me good advice. Very comfortable waiting area.Honest, Skilled, Dependable
by honda16r on 01/23/2013updated 08/08/2025We have 2 Honda Accords; one 16 years old and the other 12 years old, both purchased new and serviced at Hoffman Honda. Service has always been excellent; Rocky is exceptional. There is no doubt in my mind that their thoughtful and… professional service has kept our cars in good shape, safe, and on the road.Keep Her! She's a Gem!
by tompetersfan on 10/16/2013updated 08/08/2025My service advisor was Janetta M. Overall her service continued to be what it has always been:outstanding! Each time she has been articulate, pleasantly forthright, clear in her explanations, creative in her problem-solving and efficient.… Whats more, enthusiastic, energetic and confident, she projects a delight in her work, often going the extra mile to see that the customer is truly satisfied. Janetta is a gem of an employee, and I hope that Hoffman Honda/West Simsbury Ct tangibly acknowledges and prizes the value she brings to the organization.Professional, Very Curteous, Sincere
by KRJWORKS on 05/12/2013updated 08/08/2025Ron B. (Sales Consultant) was very easy to do business with. He has a sincere desire to build long-term relationships with his customers, and ensure they are satisfied with their purchases. Very open and low-pressure. Vicki B. (Business… Manager) was equally personable and very willing to spend as much time as needed to come up with a combination of products and services that suited our specific needs.Job well done
by nore_03 on 03/11/2013updated 08/08/2025I started the process online with Jessica who passes me off to TJ and they both did an exceptional job. Car was for my mother and she loves it. The deal and level of services was second to none.
Honda Accord
Tommy, it's wonderful to hear that Eduardo and Max made your experience at Hoffman Honda smooth and respectful. We appreciate your kind words about our team's professionalism! Enjoy the new ride!
by Hoffman Honda on 05/21/2025