Customer Reviews of Sullivan Honda
Review type:
Great timely service
by Carolynowa on 04/11/2025Easy to schedule service quickly. Was given a loaner because the problem only occurring when the car was cold. My car was fixed and was able to pick it up within 24 hours of dropping it off. Couldn’t be happier with my repaired car or the… process.Service
by jmarconi on 03/25/2025Scheduled an oil change on-line, easy to do, plenty of appointment choices and came in at the time of my appointment, was greeted promptly. Took less than an hour while I waited. Very efficient. The only suggestion I would have is that… there is not an option for on-line service to have a recall performed, I had to reschedule that. Not an issueHello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Sullivan Honda, new Civic hybrid
by MarcieW on 03/06/2025updated 03/13/2025David Paolino helped me from moment one when I stepped into the showroom. He was great, helped me with lease and finance options, and welcomed my family when all came for a test drive. I really appreciated his thoroughness.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always a great experience at Sullivan Honda
by Ctrteach on 03/01/2025It was time to an oil change and tire rotation. Upon entering the dealership the staff explained that not only would they change the tires and do the oil change, they would check a number of other things. They took my car in at the… appointed time and completed the work in a timely manner. The staff is professional, patient, kind and helpful.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sullivan Honda! Please let us know if there is anything else we can do for you; we are more than happy to help!
Oil change tire rotation
by Mary Lynn on 02/06/2025updated 02/14/2025Always wonderful. On time, found a coupon for me and a nice environment to wait.Hi Mary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Quick and easy!
by CTRTeach on 12/17/2024I went to Sullivan Honda to correct a recall problem. They serviced my vehicle quickly and also checked my tires and filled my wiper fluid. Attendants were friendly, helpful , and professional. Service was completed in a timely manner.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Awesome
by Arnold’s on 12/03/2024updated 12/09/2024All work was completed on time. As always service at sullivan Honda was awesome.Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
4 new tires
by “Honda” on 11/29/2024I needed four new tires for my car. They were put on in a very timely manner, and at a very affordable price. I’m very happy with my service at Honda in Torrington Ct.Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Oil Change
by Mesayso on 11/06/2024PleasantHello Mesayso, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Passport
by Service on 10/26/2024updated 11/04/2024Great prompt service getting to cause of smell caused by mouse.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Crv servicing
by Not at all on 09/18/2024Dealer was up to date on cars needs and did work fast and cleanHello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Maintenance Service / Auto Detailing
by Marie1d on 09/10/2024I had an appointment for a maintenance check and also a complete car detailing. I was greeted very pleasantly by Paige who explained what they would be doing from start to finish. I remained at the dealership for the entire time and was… kept aware of their progress every step of the way. I was very pleased with both services as well as with the excellent people skills shown by Paige; it was customer service at it’s best!Hi, we're happy you found our staff to be so supportive during your experience here at Sullivan Honda. Thank you, and have a fantastic day!
service
by RWBOMBA on 08/24/2024excelentHi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil Change +
by Harutunian on 08/24/2024I always have a wonderful experience at Sullivan Honda. Where an oil change or buying a new vehicle is always a pleasure. Thank you all.Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
2011 Honda Fit Brake Job
by BlueSkies on 08/20/2024Our son’s older Honda Fit needed all four brakes serviced. After the diagnostic was completed, I got a price and an estimate of the time needed…a few hours. The wonderful people at the service desk let me borrow a charging cord for my… iPhone while I sat in the waiting room. While he car was being serviced, I asked that they change the oil…cheaper than at the Oil Change business a half mile away.Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nice dealership
by Granby buyer on 08/09/2024Professional dealership, no pressure, supportive and fair.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Worse buying experience EVER
by Jimscotch on 07/25/2024Had a bad buying experience from the beginning. Picked the Ridgeline that I wanted in Red, and it took a long time to get one. Then when it came in it couldn’t be sold due to a recall for the backup camera. After months of getting nowhere… I called them to suggest canceling that vehicle and buying another one that already has the fix. They were able to do that but why did I have to suggest that and not them. Then the salesman went over the options I added, and he had messed up that order. I wanted the HPD decal on the fenders and Ridgeline in Black letters on the tailgate. They had some other decal for the tailgate. So now there is a price increase that they did not want to eat for their mistake. The new truck came in less than a week on a Friday afternoon. I have a 3:30 appointment and arrive early. A bit after 3:30 I make it to the salesman desk. The first thing to get things started is payment on my credit card. Then we sat for 20 minutes and finally got called to sign all the documents with the finance guy I assume. Then led back to the showroom where we sit another 30 minutes while they get the truck ready. It should have been already prepared. Finally, the salesman brings it around and tells me I will have to bring it back since they dont have the decal s and black letters to put on it. Next, he rushes to show me a few things about the systems. Mine you, I have a 1990 Chevy Silverado that does not even have a key fob, so this is all new to me these electronic systems. But since it is time for them to go home, I get pushed on my way and leave. The truck is home and I have not driven it since. I have no idea what all the gadgets do. The screen has tons of menus and there are buttons everywhere. So, when I get some time, I need to read the manual to learn. My brother has shown me a few things to help. When I got home the truck had not been cleaned very well. Under the back seats was trash. Under the bed in the trunk, it was dusty and dirty. The windows are all foggy so never washed inside. Worse buying experience EVERHi Jimscotch, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (860) 496-0077 at your earliest convenience to discuss how we can turn this experience into a positive one.
Old Honda needed service
by Aaron537 on 06/13/2024Excellent! I have a Honda with over 200K miles. Sullivan did exactly what I asked for, nothing unnecessary, and was very respectful of my desire to limit costs.Service Sullivan Automotive
by Civic21 on 05/21/2024Excellent and prompt service.Owen Barron
by SamuelBigO on 05/05/2024Courteous, appropriate and cheerful.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Albanian
- English
- Spanish
Hi Carolynowa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sullivan Honda. Please don't hesitate to reach out if there's anything additional we can do for you.
by Serenity Gibson on 04/12/2025