Customer Reviews of Sullivan Honda
Review type:
Sullivan Honda excellent dealership
by Nunyainct on 05/07/2025
updated 05/12/2025
My experience buying a CPO Honda was excellent. All of the staff is polite, knowledgeable and professional and patient with the various questions I had. The atmosphere there is one of a professional dealership that is there to provide the… best customer service experience to their customers.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
57 reviews
Sort by:
New 2020 2 door Honda coupe purchased there last week
by lunchlady on 03/03/2021Was a long drive from Flushing Queens but I must say it was well worth it Jessie at the dealership was great in telling me about all the features in the car and he also gave me his number to call him any time I have a problemGreat Service
by Heidi N. on 01/29/2021The Customer Service at Sullivan Honda is awesome! I have owned my Honda Pilot for just over a year now, so I haven't had many reasons to visit the dealership. My Honda was due for service and there was an issue with my radio. I was… able to get an appointment that worked for me. I love being able to pull right into the enclosed service area and not even step outside. Marissa greeted me and got my service going. She was knowledgable with the problem with my radio and assured me that it would be an easy fix. The staff was very aware of the current Covid issues and took the time to clean the necessary surfaces prior to getting into the vehicle, including the key fob. The same was done afterwards too. The waiting room is bright, airy and the seating is well spaced. Coming out to a freshly washed vehicle is definitely a bonus. But I want to give Marissa a shout out for taking the time to come outside afterwards to answer a few questions that I had about my car. Great dealership, great service!angela, owner
by johncianc on 02/06/2020situation was resolved promptly and with courtesyService
by Rcowan3 on 10/05/2019updated 10/11/2019Work done on time, fair price and satisfactorilyAlways dependable
by mkelly1792 on 07/15/2019Always on time and with a smileThey’re great
by justme1 on 06/21/2019updated 06/28/2019it was a rainy day. Traffic was heavier than usual and the service department was busy. Lots of unexpected happenings at home. . I was a little bit late for my appointment. They fitted me in with their usual courtesy and got the job done… while I relaxed in their comfortable waiting room.Great place
by Pandamom on 06/07/2019Like this place waiting room needs some workLoose Bumper
by MikeB52 on 12/01/2017My son came home from college for the Thanksgiving Holiday with his front bumper duct taped on. Now I admire his ingenuity and attempt at being self sufficient but I recognized the hazard that he posed to himself and others. Sullivan… Honda was able to get him quickly and take care of his ride in time for him to safely return to school.RUN don't walk to this dealership!
by GeorgeH20 on 04/28/2016Sullivan Honda in Torrington, CT is an incredible dealership. From the moment I walked in the door I received excellent service and I couldn't be happier with my new Honda Civic EX. The salesman (Tim Kulla) couldn't have been more… accommodating and professional and I never felt pushed to make a deal. I was very pleased in the price of the car and also what they offered me for a trade-in. HIGHLY recommend this dealer in all aspects!Sullivan Honda Service is Five Star!
by FerruchD on 04/25/2016As usual, the service department took good care of the "alleged" problem. Fast, courteous, and very experienced service with long-time mechanic Glenn Parker. Have never had a complaint in the 20-plus years of servicing my Hondas with… them. That's what keeps me coming back to them every time I make a new Honda purchase.Straightforward
by JJJJJJJ69 on 04/04/2016Dave at Sullivan Honda was informative and straightforward. We felt they made a very reasonable deal with us on a hard to find 2016 Pilot. Most dealings were done by phone, text and e-mail. No surprises when we showed up for delivery.… Everything was as stated in communications. I would not hesitate to buy another vehicle from Sullivan Honda or recommend to family and friends. By the way, we love the Pilot.Great Service!
by Busylady8809 on 02/02/2016updated 02/17/2016Sullivan's performed an oil change and inspected my vehicle. They informed me of any problems as well as suggested services due. Washed my car and honored an expired coupon!! Friendly and courteous staff! I'll be back!LearnedOne
by Learnedone on 02/06/2016Really like the emails with coupon offers and convenience of scheduling appointments online.Awesome buying experience
by 2016Pilotbuyer on 12/29/2015We recently bought a Pilot at Sullivan Honda. We received an internet quote which was a very good price. Mario provided great customer service, he was honest, genuine, polite and attentive and went out of his way to find us the car we… wanted, during a busy time of the year. We visited 8 dealers in the Hartford area, none of which offered the great price and awesome customer service that Mario and Sullivan provided. If you are looking for a car, there is no reason to go anywhere but Sullivan Honda.Honda cr-v lease purchase
by Kitty90 on 11/27/2015updated 12/08/2015I am very satisfied with my vehicle as well as the experience I had at Sullivan honda. Dave and Tom were more than accommodating and patient throughout my leasing process. The employees were very professional and respectful- not pushy. I… felt as though I was being well taken care of by a family friend. Would highly recommend buying or leasing from Sullivan honda to anyone I meet.excellent service as always
by rphonda3583 on 11/29/2015as per usual excellent service provided by sullivan honda.....we recommend them to all.Great service!
by markfams on 11/03/2015updated 11/17/2015I recently had some maintenance performed on my Acura at Sullivan Honda. The appointment was scheduled quickly and I was welcomed at the service reception in a friendly and professional manner. The advisor reviewed my requested service… and explained what was going to be performed and how long it should take. I waited for the car and was not disappointed. The car was completed within the time specified and given back to me with a fresh carwash too! Great company to do business with, highly recommend Sullivan Honda!Love the New CRV
by Penguin3530 on 09/13/2015We have had several Hondas, so we thought we would replace our old CR-V with a new one. Though we did look at other brands of cars, we did come back to the CR-V. We knew what we wanted on the car and Tim helped us make sure we got what we… wanted, without the extras that we did not want. Once we made our decision, Tim was quick to find the car we wanted and now it is in our driveway!Air bag recall
by Trishbauer on 08/24/2015They were profession and very helpful Got me in the same dayImpeccable service
by tconnell37 on 08/19/2015Quality service in terms of cost and attention to detail. The staff is always extremely courteous and familiar with my vehicle and me. A very high degree of customer service. You are very much just not another number here.Friendly and Prompt Service
by SassySal on 07/21/2015Called for an appt to have oil change and any req'd maint. needed and was able to get in within 2 days. Friendly and knowledgeable staff. Car was ready within my time limit.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (3)
- Albanian
- English
- Spanish
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Ivory Park on 05/13/2025