Customer Reviews of Modern Mazda
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MODERN MAZDA makes it easy
by D Mancinone on 08/01/2025
I appreciate the outstanding customer service I received during my recent purchase of a 2025 Mazda CX-30 today. My sales consultant was Steve Duffy, his professionalism and personable nature, in an industry where high-pressure tactics can… be common, was a refreshing exception. He was patient, taking the time to answer all of my questions and allowing me to explore my options without ever feeling rushed. I honestly came into the process expecting it to be difficult, but Steve made it easy. His transparency during the entire process was appreciated. I've done business with many car dealerships in my life and service like this is rare, and it deserves to be recognized.
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Great sales service
by Dee on 10/31/2024I waited 3 years to finally but a new car. Modern Mazda was my first stop and so glad I was paired up with salesman Eric Crosby. He was pleasant, thorough, and found just what I was looking for! I’m very happy with the service and my new… car! I highly recommend going there for your next vehicle:)They listen!
by Kate on 10/30/2024We had a great experience purchasing our CPO Mazda from Modern Mazda. Steve Duffy went above and beyond to find the perfect car to meet our needs. The entire team was easy to work with.If you need to buy, buy from Modern Mazda
by Cathy on 10/28/2024After considerable research on various SUVs, I decided to purchase the 2021 Mazda CX5 signature trim. Recently, 3 vehicles came up for sale at different dealerships. Each vehicle was a little different. Before making a decision, I wanted… to drive each SUV. I started my day at Modern Mazda. My associate was Sal Bernacchi. I explained to him I was looking at 3 CX5s and I would like to take the SUV out for a drive. I liked Sal right off. He was soft-spoken, very polite and considerate. We went for a drive and Sal answered all my questions. By his detailed answers, he demonstrated an in depth knowledge of the vehicle. After the drive, we sat down and discussed the SUV. I had every intention of moving on but I really liked the atmosphere of this dealership. It was very relaxed, no hard sell. In your face sales associates. After meeting with the manager and agreeing on a price, I decided to end my search and go with the small town dealership and Sal. A week later I returned to. Modern Mazda to purchase the CX5 and Sal was out washing my windows on my SUV. My whole experience at Modern went very smoothly and I’m very happy with my purchase. Also, I’m glad I got to work Sal. If you go to Modern, be sure to ask for Sal. You will not be sorry.Exceeded Expectations
by Greg on 10/27/2024I had done my homework and was ready to commit so when entering Modern Mazda I asked for someone who would know everything about the CX-90. I was introduced to Steve Duffy, and he did not disappoint. He spent a long time explaining the… variations and had me drive the Premium Plus. Hearing me explain my preferences he showed me the top-of-the-line 3.3 Turbo S Premium Plus which is what I settled on. He didn't try and sell me anything and rather listened to me and pointed me to what I desired in a driving experience. When I picked it up, he spent as much time as I needed explaining all the features, answering my questions and did the set ups for me. It was an easy experience. Good guy.Proud owners of a new Mazda CX-50
by Clauss on 10/25/2024We had a wonderful experience with our salesperson Austin Martin. The whole process was low key low pressure. Imagine, being treated as person as opposed to just another car sales customer. Would not hesitate to recommend Austin or Modern… Mazda to anyone seeing a different type of car buying exsperiance.Love my CX5
by Nicole on 10/15/2024updated 10/21/2024It has been several years since I’ve been car shopping and I had been looking for a few months for the right SUV. After finding a CX5 online I decided to head down to Modern Mazda to check out their inventory and I was greeted by friendly… staff from the moment I walked in. I was fortunate to work with Abbey! I couldn’t have been more delighted by her approach to the process and how knowledgeable and honest she was. There was no hidden agenda or price haggling, just a transparent discussion that got me into an awesome 2021 CX5. I look forward to continuing the relationship with both Abbey and Modern Mazda and couldn’t be happier with my purchase!Wow
by Jay on 10/14/2024updated 10/21/2024We had the most amazing experience while buying a new car for our growing family, and it was all thanks to Abby Fitzgerald! From the first day searching at modern Mazda to the day we drove off the lot with our dream car, Abby was there… every step of the way! Abby’s knowledge, confidence, and overall sense of caring about our needs made our decision easy! We would highly recommend Abby and modern Mazda to anyone! We drove away with the CX-50 and are absolutely in love with it!I had a wonderful experience at Modern Mazda
by Marissa M on 10/18/2024I recently purchased a 2024 CX-5 Turbo edition from Modern Mazda and had a wonderful experience. My lease was ending from another dealership which I did not have a good experience with and went to Modern Mazda who went above and beyond.… They are a great group of people from sales to management to finance. It was a very stress free process. Eric Crosby was a great salesperson. He was super polite and patient and answered all my questions and never made me feel rushed and helped me with every step of the process including insurance. He was in constant communication with me throughout the whole process. He even came in on his day off to make sure the sale went smoothly which I greatly appreciated! Mike Belval was wonderful and oversaw every step and made me feel my business was valued and was very transparent about everything. He took my old lease and took care of everything for me. Nick Gagain was also a pleasure and answered all our questions and was very personable and knowledgeable. I am so happy with my new car and will recommend them to everyone needing a Mazda in the future. They are a wonderful group of people to work with from start to finish.Painless
by Hogan Joe on 10/13/2024It was a pleasure purchasing a vehicle from Stephen Duffy. No pressure and very accommodating.Amazing Experience w/ Austin Martin
by Dimytra Pham on 10/10/2024Austin Martin from Modern Mazda made my experience of purchasing a new CX-30 smooth and enjoyable. He showed enthusiasm, care, and always put an emphasis on what I was looking for to make me comfortable after searching through many other… make/models. He shared with us that we were his first customers since beginning 4 days prior, but he will remain a top employee if he continues this great customer service! Although new, he took the time to ask for necessary support and made sure that the process was done the correct way as part of his learning process. Also- not every car sales employee will greet you outside while polishing your new car at the agreed time of pick up. I am excited to continue working with Modern Mazda and their services!Honest dealer and great salesperson
by Chris on 10/07/2024We recently purchased a used Jeep Grand Cherokee at Modern Mazda. We were lucky enough to meet with Abby and she helped make the entire process simple from start to finish. We highly recommend Abby and Modern.Sal was great. No games, good experience. I love my CX-30 thank you Modern
by RVIZGC on 10/04/2024Sal was great. No games, good experience. I love my CX-30 thank you Modern Mazda!Great Buying Experience
by Wendy Allshouse on 09/26/2024updated 10/04/2024I worked with Stephen Duffy when recently buying my CX-50 and he was friendly, professional, knowledgeable and made the experience very smooth. I would absolutely recommend Modern Mazda and Steve Duffy if you're considering a Mazda in CT.Great Experience
by Melissa Durstin on 10/03/2024I just bought my first Mazda! Abbey Fitzgerald was extremely professional, personable, knowledgeable, and helpful. I don't know if I would have purchased so quickly, or at all, if she was not the person who first greeted me and walked me… through the process. Abbey was a pleasure to work with and she even came to pick me up at home so I could close on my new car the next day! Thank you Abbey - Modern Mazda is very fortunate to have you as an employee!Stephen Duffy made things easy!
by Dante Silket on 10/02/2024My name is Dante Silket, and I recently moved to Connecticut from Pennsylvania. During this move, I damaged my cars transmission after spending most of my savings on said vehicle. I was super stressed trying to find a car for the first time… on my own. Eventually, after talking to countless lots and dealerships, I found Modern Mazda. An amazing sales associate named Stephen Duffy assisted me in finding a high quality used car that will seemingly last me a good few years - definitely long enough to save money needed for a super new car. I got a 2016 Mazda 6 i sport! My car aside…. Stephen was absolutely amazing at walking me through all the preliminary paperwork, the procedures and rules of buying a car - which I knew little of being a 19 year old - as well as catering to my never ending questions. He did an amazing job keeping in contact with me throughout the week it took for me to get the car, acquire insurance, and have some pre approved work done on it. Overall, I was insanely overwhelmed and stressed with the thought of buying a new car - financing one at that - and moving to a new city. Stephen Duffy made it simple for me, and I will definitely be going back if I ever need another car! Thanks again, man!!!Great Experience
by taikern on 09/26/2024Great experience, Stephen Duffy took his time to show us all the options and made the process very smooth.Best Buying Experience CX-50
by Matt R on 09/10/2024updated 09/19/2024I had an excellent experience purchasing a new CX-50 with both Natalie and Nick. Very friendly staff and easy going process without the pressure of typical car sales folks. Great job!My gorgeous cx30!
by Jamie on 09/16/2024Go see eric crosby! He is so patient and made sure i was all ready to go when i came to pick up my 2023 cx30 black and white leather interior! Big upgrade from my 2019 hyundai santa fe! Thanks Eric!Delightful Dealership
by John Brennan on 09/16/2024The car buying experience at Modern Mazda was a refreshing change from other dealers around the state. We started our search for a used Mazda CX-5 at Modern Mazda and were greeted by Abbey who was very welcoming and professional. She went… through the inventory of CX-5’s they had on the lot that fit our needs and narrowed it down to a few options. She answered any questions we had and offered to try and beat the finance percentage I received from my Credit Union. Not wanting to make a hasty decision we decided to visit other dealers and research online to compare prices and inventory to find the best deal. That was huge mistake!! We found other dealers to not be as honest with their inventory, pricing and add on fees. We felt as though we were held captive for 2 hours at another Mazda dealership before heading back to Abbey at Modern. Save yourself time and aggravation, go to Modern and ask for Abbey to help you find your new vehicle. Finance Manager Nick and Abbey made the buying process transparent, simple and stress free. They even went out of their way to deliver the vehicle after a small hiccup with registering the car on pickup day, through no fault of their own. Kudos to the Modern team for being up front and honest, we will shop there again.Comfortable, quality deal process.
by Wayne on 09/16/2024I bought a used vehicle here, and was really happy with the whole process. Stephen D. was an awesome agent, and really made me feel at home, shared detailed info in the negotiation process and in the long run, took care of me. Happy with… the deal, and enjoying my new vehicle!Modern Motors sales representative that knows her stuff!!
by Angela Zhovkly on 09/05/2024updated 09/13/2024Angela, My sales lady was very informative very personable the best sales lady/sales person I have ever had in all my dealership experiences through the whole process of buying my new car. I would recommend Angela Zhovkly at Modern Motors… as #1 sales person who knows the how to sell a car Modern Mazda is the Best Dealership in CT.
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish