Customer Reviews of Modern Mazda
Review type:
Modern Mazda
by Carlos on 08/02/2025
Finding a car dealership that truly prioritizes customer satisfaction is rare, but Ryan at Modern Mazda and his team excelled in this regard. From the moment I arrived, they were attentive and respectful, taking the time to understand my… needs and concerns. They worked diligently to create the best deal for me. While other companies, like Toyota, may not meet expectations, Mazda stands out by focusing on providing exceptional products and an unparalleled customer experience.
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Magnificent Mazda
by Michelle LaPierre on 12/06/2024updated 12/13/2024Great cars and friendly service. Stephen Duffy was very knowledgeable and made the whole purchase experience painless. He was kind and patient answering all of my questions and concerns. He is a true asset! Thank you!Perfect Buying Experience from start to finish
by MikkiAnn on 12/10/2024I just recently purchased a 2025 Mazda 3 sedan from Modern Mazda on Saturday, Dec 7th. The experience was effortless and painless. From the moment I walked into the dealership for a test drive the week before, I was treated with respect and… kindness. Stephen Duffy went above and beyond, as did the sales managers, to create an effortless experience from start to finish. Even taking my 2012 trade in for the same amount that I was quoted from Carmax! Thank you, Thank you, Thank you! I will be a Modern Mazda customer for life!No pressure stress free experience.
by EJ on 12/06/2024I had a great experience purchasing a new car from Modern Mazda. I cross shopped against other dealers but Modern Mazda offered me the best deal. Steve Duffy was great to work with and he made the whole process stress free!first new car purchase!
by Jon L on 12/03/2024Fantastic dealership experience! Big thank you to Stephen Duffy, he was wonderful to work with and the process was seamless.Wonderful dealership!
by Angie on 12/04/2024Excellent service by everyone , especially Stephen Duffy! He was very knowledgeable and knew exactly what I was looking for!Gotta love what you’re driving
by Debbie on 11/23/2024updated 12/03/2024Modern Mazda and Thomaston, Connecticut very professional friendly eager to help eager to answer your questions Natalie outstanding I bought my CX 50 to Mike Belval to Nick the finance Person they made the transaction, quick easy and very… helpful would highly highly recommend anyone to buy a car from the dealership Thank you, DebbieGreat experience!!!
by Michael Tomas on 12/02/2024Great experience with Eric Crosby made it very simple and helped us get a great deal. Stellar personality and made me feel welcome.Buy or Lease From Sal!
by evansd33 on 11/29/2024We drove 45 minutes out of the way so we could lease from Modern. We have a dealer nearer to us but once we met a young salesman named Sal, we knew we would work with him because we want him to be successful and he is fair and honest. Sal… made the process so easy and he is so approachable and easy to deal with; the entire process from our random drive-by test drive to signing the financial paperwork makes other dealers look silly. It was super easy, no hassle, easy to work with and we hope Sal has a successful career at Modern - he deserves to be successful! The others we met were equally friendly and fair.Riding in style
by Micaela on 11/27/2024I wanted to share a positive experience I had with Eric Crosby, a friendly sales representative at Modern Mazda in Thomaston. His approach made the car buying process painless and enjoyable. It’s always refreshing to see such dedicated… service. Modern Mazda had me in and out in my new ride in no time! Highly recommend!Modern Mazda review
by William B on 11/25/2024I recently traded in my Mazda cx30 for a 2025 Mazda cx5 at Modern mazda. The experience was second to none. Angela Zhovkly handled the process from start to finish and was hands down the best!Jose Medina wins best sales rep
by Miki on 11/20/2024If your looking for an honest dealership look no further, Jose Medina was truly a pleasure to work withMarvelous Mazda!
by M McD on 11/20/2024Excellent service! Jose was great! He was patient and answered all my questions! I didn’t feel any pressure and bought a car I love!Above and Beyond
by Sara on 11/20/2024I just happened to be in the Thomaston area (over an hour drive) and decided to scope out cars — I never owned a Mazda nor was it on my radar until I totaled my Jeep and was given a rental, Mazda CX-90 – it peaked my interest! Also, I… really had no intention to purchase that day but I had the pleasure of working with Stephen Duffy— he literally sold me — not in a slimy gotcha car salesman way, NO, he was genuine in his approach, extremely thorough, and knowledgeable. He listened to my forever long checklist and hit them all! He truly made the car buying experience enjoyable— so much so, that I drove back over an hour to finalize the deal— Stephen truly earned my sale!! Thank You Stephen!!Car purchase
by Mike Fraser on 11/19/2024I had a great experience here buying a car with my wife. Abbey was a tremendous help and was answered all our questions and concerns. Buying a car is no doubt stressful but we were put at ease buying from this dealership.Modern Mazda Puts the Customer in "Customer Service"
by Seth on 11/18/2024Great Service and very friendly staff. I would highly recommend Modern Mazda without hesitation. Stephen Duffy went out of his way even when I got to our appointment early. Nick was great as well1000% Recommend!!!
by Carolyn Romano on 11/13/2024Amazing experience buying my new CX-9 from Modern Mazda. Sal was great to work with and made the process so smooth & easy. He listened to what I was looking for in my next car and found a perfect match. Highly recommend!!!Great experience!
by Sofia on 11/09/2024I recently purchased a car at Modern Mazda in Thomaston, and I couldn’t be happier with the experience. Abbey was fantastic—she was incredibly helpful and knowledgeable, guiding me through every step of the process and answering all my… questions. The whole team was wonderful and made the car-buying experience smooth and enjoyable. Highly recommend Modern Mazda for anyone in the market for a new vehicle.Excellent service
by MLouie G on 11/08/2024My mother and I had the pleasure of speaking to Eric Crosby. He was open, friendly, truly wanted to help us get what we needed. The whole endeavor was very fast and the total time from purchase to car pick up was three days. Those three… days Eric was very communicative and helpful. He’s very knowledgeable and answered our questions with a concrete response. Overall great experience. I’m happy with my new car, and I got excellent service out of it as well. Thank you again Eric and everyone else involved for all the help!Enjoyable car-buying experience
by Christine on 11/07/2024My dad and I had a very pleasant experience working with Sal and the rest of the team at Modern Mazda. Sal took the time to understand exactly what I was looking for, shared his knowledge of the vehicle options, emphasized their safety… features and reliability, and patiently answered all of my questions. He helped me find the perfect car (CX5) to fit my needs and budget. I highly recommend Sal and team over at Modern Mazda to anyone looking for a no-hassle, enjoyable car-buying experience. I’m so happy with my new car, and I will definitely consider Modern Mazda in the future!Eric Crosby
by Stanley Hurlbert on 10/29/2024updated 11/05/2024My salesman was Eric, and he was great helping me find a vehicle and helping with pricing i would recommend him to anyone i have purchased many cars from Mazda and this was a great experienceIf you need to buy, buy from Modern Mazda!!
by Cathy on 10/28/2024updated 11/05/2024After considerable research on various SUVs, I decided to purchase the 2021 Mazda CX5 signature trim. Recently, 3 vehicles came up for sale at different dealerships. Each vehicle was a little different. Before making a decision, I wanted… to drive each SUV. I started my day at Modern Mazda. My associate was Sal Bernacchi. I explained to him I was looking at 3 CX5s and I would like to take the SUV out for a drive. I liked Sal right off. He was soft-spoken, very polite and considerate. We went for a drive and Sal answered all my questions. By his detailed answers, he demonstrated an in depth knowledge of the vehicle. After the drive, we sat down and discussed the SUV. I had every intention of moving on but I really liked the atmosphere of this dealership. It was very relaxed, no hard sell. In your face sales associates. After meeting with the manager and agreeing on a price, I decided to end my search and go with the small town dealership and Sal. A week later I returned to. Modern Mazda to purchase the CX5 and Sal was out washing my windows on my SUV. My whole experience at Modern went very smoothly and I’m very happy with my purchase. Also, I’m glad I got to work Sal. If you go to Modern, be sure to ask for Sal. You will not be sorry.
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish