Customer Reviews of Modern Mazda
Review type:
Modern Mazda
by Carlos on 08/02/2025
Finding a car dealership that truly prioritizes customer satisfaction is rare, but Ryan at Modern Mazda and his team excelled in this regard. From the moment I arrived, they were attentive and respectful, taking the time to understand my… needs and concerns. They worked diligently to create the best deal for me. While other companies, like Toyota, may not meet expectations, Mazda stands out by focusing on providing exceptional products and an unparalleled customer experience.
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Excellent sales & customer service!!
by Barb Checksfield on 02/04/2025We couldn’t be more pleased with Modern Mazda’s customer service staff - with special thanks to Sal Bernacchi for answering our many questions and his special attention to our concerns! We know we’ve chosen the right new car for our needs… and will be recommending the Modern dealership to our friends.Great experience!
by Diane on 01/31/2025Just picked up a pre-owned car from Modern Mazda. Abbey Fitzgerald was my salesperson, and it was a pleasure to work with her. She was genuinely friendly and answered all of my questions. It was a seamless no stress purchase! Will recommend… her in the future!Modern Mazda Masters
by Stacey M on 01/31/2025My daughter bought her first with Stephen Duffy at Modern Mazda. Stephen made our experience very easy and stressless. He explained everything and everyone at the dealership was very nice and I couldn’t be happier that my daughter got her… first car at the same place I got my first car. The Customer service Stephen Duffy gave us hasn’t changed from 25 years ago which tells you that they are doing something right. Thank you Stephen and staff!!A MODERN Approach to car buying
by KReed on 01/30/2025Friendly knowledgeable staff. Pressure-less sales. Fair pricing.Great Experience!
by C Horn on 01/29/2025The entire experience was outstanding and professional. Steve Duffy, in particular, was a huge help and went above and beyond.New Car!
by Katie R on 01/28/2025I recently bought a car from Modern Mazda and everyone was so helpful and nice. A huge thank you to Abbey Fitzgerald who made this process very easy for me. She was very patient and helpful through the whole thing. I definitely recommend… her to anyone who is looking to buy a new car!Save the manuals!
by Janelle on 01/27/2025I had the pleasure of working with Sal Bernacchi at Modern Mazda to purchase my Mazda Miata. They were responsive to my questions and followed up on my concerns.Abbey at Modern Mazda was amazing!
by Tracy Matthews on 01/27/2025Abbey was absolutely amazing! Before visiting Modern Mazda, we had a terrible experience at another dealership, but making the longer drive to Modern was completely worth it. Abbey took the time to truly listen to what we were looking for… and matched us with the perfect model while working within our budget. She also helped my daughter purchase a used car, and we were able to drive off the lot the same time with both vehicles. We highly recommend Abbey and the team at Modern Mazda for a seamless and enjoyable car-buying experience!Modern Mazda was fantastic to work with! Abbey is a superstar!
by Robert Zacks on 01/26/2025I couldn't be happier with my experience with Modern Mazda! I've bought 3 Mazda's in the past from other Mazda dealerships, and worked with a few others while exploring for this purchase... Modern Mazda immediately felt different!… Everything just felt more laid back, and I could tell they were working for me vs working to sell me. The business manager and sales manager were both great, and our sales rep Abbey was phenomenal! 11/10 for her, she really went the extra mile. I will 1000% be buying future Mazda's with Abbey and Modern Mazda. They got a customer for life today!New CX90
by Leif Laframboise on 01/25/2025Very good experience buying a new Mazda. Abbey was very knowledgeable about the car and really gave us the time we needed to make a decision without pressure. I would definitely buy from her again.Great purchasing experience
by Jennifer on 01/25/2025Working with Eric Crosby was great! He was very friendly, professional and knowledgable. He answered all of our questions and made the decision to make the purchase very easyThank You Steve Duffy and Modern Mazda
by HHH on 01/17/2025updated 01/24/2025I bought a Certified Preowned Mazda from Modern Mazda in Thomaston, Connecticut yesterday. The entire process, from beginning to end was a pleasure! Stephen Duffy, the sales person I worked with was extremely efficient, kind, and patient… to work with. He is highly knowledgeable, totally honorable and a pleasure to deal with! He went way beyond the expected when he picked me up at home because I didn’t have a car to get to the dealership, when he spent hours explaining the car, it’s workings, it’s technology system, the entertainment system, the navigation system, etc. He set up my radio and cable radio, and went over numerous safety features, key entry options, GPS set ups and use, and Apple CarPlay, as well as other tech aspects of the car-in most cases over and over again again with great patience and understanding of my pre-tech era weaknesses. Steven is the opposite of every common notion about what a used car dealer is like. I will probably never want to buy a car from anyone else. I’m very grateful to the folks at Modern Mazda, every one of whom was friendly, cheerful and accommodating. This very professional and well run dealership and Steven Duffy deserve well above five stars!!Awesome Dealership!!!!
by Erik G on 01/23/2025Very easy!!!!! The sales team is very friendly and professional. No pushy sales people. Stephen Duffy gave excellent customer service, I basically bought a car within two weeks, without any problems. The communication between myself and… Modern Mazda was flawless, they kept me informed as to what documents were needed etc. I would HIGHLY recommend this dealership.Exceptional car buying experience!!
by Ashley Incillo on 01/11/2025updated 01/21/2025My husband and I recently had the pleasure of working with Stephen Duffy at Thomaston Modern Mazda and we couldn't be more impressed with the service we received! From the moment we walked in, Stephen made us feel welcome and comfortable.… His knowledge of the vehicles and attention to detail were evident as he patiently answered all of our questions and addressed any concerns we had. What stood out the most was Stephen’s genuine commitment to finding the perfect car for us without any pressure or hard-selling tactics. He took the time to understand our needs and preferences, and his professionalism and transparency throughout the entire process was truly appreciated!! We are very satisfied with our new CX 90 and the exceptional customer service provided by Stephen. We highly recommend Thomaston Modern Mazda and Stephen to anyone in the market for buying or leasing a new vehicle! To everyone at the dealership, we thank you for making this car-buying experience so positive and enjoyable!!I had the pleasure of working with Abby Fitzgerald
by Doug on 01/20/2025I had the pleasure of working with Abby Fitzgerald when I recently purchased a 2022 CX-5. Abby was extremely helpful in answering all my questions. She was very thorough and took the time to explain everything very transparently. She made… me feel very comfortable throughout the process, keeping me informed of the status along the way. I highly recommend working with her in your next auto purchase!Better Than All The Rest!
by Georgia on 01/19/2025My son and I came from Hamden to Thomaston to look at a car. Our sales person was Steve Duffy. He was excellent!!!! Very professional, extremely engaging and knowledgeable. We made two trips; first to look at the car which we bought and,… the second trip was to sign all the paperwork. Steve and the managers at MODERN Mazda were absolutely better than all the rest. I will go to MODERN Mazda again, and recommend that everyone look there for a new or used vehicle. Thanks, Steve you are simply the best!!’excellent experience
by T Smith on 01/17/2025I picked up my used 2022 CX5 today to replace a CX5 I bought new from Modern Mazda in 2014. My salesperson Steve Duffy couldn't have been more helpful. Everything about this transaction was easy and low key, the kind of experience most… buyers wish for. And so far I love the car!Highly recommend...
by HHH on 01/17/2025I bought a Certified, Pre Owned Mazda from Modern Mazda in Thomaston Connecticut yesterday. The entire process, from beginning to end was a pleasure! Stephen Duffy, the sales person I worked with was extremely efficient, kind and patient to… work with, highly knowledgeable, totally honorable and a pleasure to deal with! He went way beyond the expected when he picked me up at home, because I didn’t have a car to get to the dealership, when he spent hours explaining the car, its workings, it’s technology system, the entertainment system, the navigation system, etc. He set up my cable radio and went over numerous safety features, key entry options, GPS set-up and use, Apple Car Play and other tech aspects of the car-in most cases, over and over again, with great patience and understanding of my pre-tech era weaknesses. Stephen is the opposite of every notion about what a used car dealer is like. I will probably never want to buy a car from anyone else. I’m very grateful to the folks at Modern Mazda, every one of whom was friendly, cheerful and accommodating. This very well-run and professional dealership, and especially Stephen Duffy deserve well above five stars!Excellent Experience
by Matt on 01/16/2025Great dealership, and great experience buying a car. Sal was knowledgeable, helpful and professional.Highly recommend
by Frank on 01/15/2025Abbey is a wonderful sales assistant and I highly recommend her service. Her knowledge was greatly appreciated.No pressure dealer
by Lorrie on 01/14/2025This dealership is a no haggle, transparent, and fairly priced dealer. At no time did we feel pressured by our sales consultant Steven Duffy. He took the time to ask and listen to exactly what we were looking for. We will buy from this… dealer again.
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish