Customer Reviews of Modern Mazda
Review type:
Tree fell on car!
by Todd P on 08/05/2025
Second time buying a Mazda. My wife needed a car after a storm blew a tree down on her existing car. Walked in the door and was greeted by Stephen Duffy. Stephen took us for a test drive in a CX 50. Loved the car and loved how Stephen did… not pressure us and answered questions when we had them. 2 days later, we were again owners of a Mazda. When going to Modern Mazda keep an eye out for Stephen Duffy... He is what a salesperson should be.. Smart, honest, and pressure free.
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457 reviews
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Great Leasing Experience at Modern Mazda
by Brian on 02/05/2022I worked with Brooke Smith, who provided great customer service and no-pressure sales environment. I leased a 2022 CX-5 and was very happy with the service provided and the process to acquire a car. I would definitely recommend Brooke and… this dealership for prospective Mazda owners!Great experience with Brooke at Modern!
by Lois Y on 02/02/2022I had a great experience working with Brooke Smith at Modern Mazda - she was professional and very responsive. Modern is a no-pressure environment and I love my CX-5!! If you're in the market for a car - go see Brooke!😀Top notch sales people
by ChloeW on 01/28/2022I worked with John "Fish", Brian and Tony. Everyone was very organized and friendly. All of my concerns were addressed, and I do feel that I got a good deal on my trade, despite the market adjustment of $1500 added onto the new car at the… time of my purchase (most dealers seem to be doing this at the moment). Thank you Modern Mazda for getting me into my gorgeous Carbon Edition!Great experience!
by Kevin Zaros on 01/27/2022We just bought a car with John "Fish" at Mazda and we had a great experience. The whole team was great and everyone we talked to during the process were very helpful.A Job Well Done
by Pamela on 01/27/2022Over the past years that I have purchased vehicles, I have never experienced such as car salesperson as John Fish Salmon. He was very friendly, knowledgeable, and professional. He never pressured me into purchasing the vehicle that I liked.… I appreciated the Courteousness of the staff at Modern Mazda.Great experience
by Theresa on 01/23/2022I had a great experience purchasing my certified pre-owned vehicle. I am new to Connecticut and feel lucky that I was able to find a dealership and salesperson who are honest and efficient. Everyone I interacted with throughout the… purchasing process was friendly and made me feel at ease. The salesperson John "Fish" was very knowledgeable about the vehicle I was purchasing and asked me questions to ensure the vehicle met my needs, rather than just talk up the vehicle to make a sale. After this honest and educating discussion, I knew it was the vehicle for me. John "Fish" truly loves the product he sells, you can see the joy in his face when he talks about his CX-3 and when he was showing me the features in my CX-3. That is something you cannot fake. He explained each form I was signing and answered all the questions that I had. On the dealership website, some vehicles are labeled hidden Gems, John "Fish" is a hidden Gem for this auto group.Great dealership. Very professional!
by Melanie Mills on 01/18/2022My daughter and I had a great experience when looking for her first car. Our salesman John "Fish" Salmon was personable and supportive. The office environment was very professional, there was a list of all the appointments for the day… written on a whiteboard when you first walk in. Fish sent us an informative video about the car and was very knowledgeable about its features when we came to the dealership to look at it. This is a very trustworthy dealership and I feel fantastic about the deal we made.Great Experience
by Steve on 01/17/2022Salesman Jose Medina was a complete pleasure-- personable, organized, trustworthy. My third Mazda leased from this dealership, and always a terrific experience.The Best Salesman in Town
by EMM on 01/15/2022Recently I leased another Mazda CX5 with Fish. He is the best salesman around. He is well versed in all the products and he knows how to seal a deal. If you are thinking about buying or leasing a Mazda car from Modern Mazda, hurry up and… come on down to meet Fish, John Salmon. The best is the business!Excellent Dealership
by Mike and Lisa on 12/31/2021Modern Mazda is an excellent dealership that that we have been doing business with for many years. We had a great customer buying experience working with Jose Medina, John Salmon, Mike Belval, Jessica Deedon, and Bryan Boyer. All were very… friendly, professional, knowledgeable, and went above and beyond. I highly recommend the dealership due to the great treatment that we received. That is what makes us return whenever we are in the market for a new car.Good People Good Vehicles
by Sarge on 12/28/2021Good people, throughout the process. Jose Medina guided the process for us and the experience was stress free and without any negative incidents. Highly recommend.Modern Mazda and Jose Medina - awesome team!
by Bob on 12/18/2021So, this review is way overdue, but better late than never. My wife and I visited Modern for a simple "let's figure out what kind of car we really want" visit. We'd driven the Hyundai Tucson, and the Subaru Outback, as well as a Lexus… RX350 and Honda CRV, but had never tried a CX-5. Long ride, but what the heck. While we were walking the lot, Jose Medina approached and greeted us. From that moment, we had a great experience. Jose was knowledgeable, friendly, and very low key (no pressure!). He explained the car to the level of detail I wanted, and took us on a couple of test drives. Frankly, the car sold itself, making good on its reputation as a "driver's SUV". We wanted to talk it over, and left with Jose's card. He stayed in touch, but definitely not in a pushy way. We visited another dealership (cars are in short supply), but quickly realized what a gem we had in Jose. So, back we went, and the CX-5 now lives in our driveway. Jose made sure the deal went smoothly, and had all the details worked out in advance. The only hitch was when I failed to fully read the detailed email he sent, and didn't have something I needed, but Jose worked with us and made it all happen. I whole-heartedly recommend Modern, but specifically recommend dealing with Jose. Plus, we had awesome discussions about modern music history and the various amazing players of rock and roll. Gotta love it!mazda cx5
by Adam S on 11/29/2021John (fish) Salomon gave me good deal and great experience with purchase of my CX 5 this dealer is not pushy as the others great deal great service thanks JohnSmooth Purchase...
by J Swan on 11/12/2021Purchased second car in six months from Modern Mazda. Staff was both helpful and knowledgeable. The car was washed and ready at the time of pick up. Thank you Brooke for the great customer service.Great service!
by EJ on 11/10/2021Modern Mazda was prompt, courteous, and helpful throughout the car buying process. This was my first Mazda and Brooke S. was superb in walking me through every step of the way to buy my CX-5. Thanks!Jose will hook you up
by Mark Theriault on 10/26/2021I walked in the other week not really set on buying a car at first. I sat down with Jose and gave him my price range and what I wanted. After a while of talking and looking over stuff it seemed like what I wanted was a little out of reach..… and then Jose pulls out the big guns. He runs and asks the boss to show me a car, and we go check it out. This car he showed me (2019 Mazda 3) looked like a dream. It was exactly what I was looking for. Come to find out it was a loaner car; never owned but registered “used”. That was able to get the price range to what I wanted with everything else I needed! I never expected that kind of out of the box thinking to come into play but I’m really grateful. I went to a few other dealers that day and none of them came close to the charisma and smarts Jose has shown me. I was also told that my working with him doesn’t stop after I bought the car like I thought. I’m pretty confident I can call back with any issues that arise and he will have a hand in helping. Walking into Modern Mazda was a stroke of genius in the end. I went from not really set on even getting a car and leaving not only with the perfect car, but feeling like it would have been a tragedy not to. 10/10Cx5 Fantastic
by Pat on 10/25/2021I had a great experience at Modern Mazda. This is my second Mazda. Out with the 17 touring Machine gray metallic and I welcomed the 2021 GT silver. John “Fish” Salmon was very helpful and more importantly, patient. He explained everything… thoroughly. I felt well taken care of by Anthony, Nicole and Jessica as well. Everyone was very friendly and I never felt pressured. I’ve dealt with the service department prior to this purchase and their going above and beyond really made me want to seek out a new purchase at Modern. Very family like feeling. I couldn’t be happier.Smooth and Stress Free
by Scott on 10/24/2021We bought a new CX-5 from Brooke at Modern Mazda. She was very pleasant to work with and handled all our requests without hesitation. The process was smooth and stress free from start to finish. We got a great car at a fair price with… excellent no-hassle service. What else can one ask for?Great
by C Sullivan on 10/22/2021Fish was an excellent salesman and helped guide me through the process of purchasing my first car. Definitely would recommend going to see him!Go see Brooke at Modern Mazda
by JonnyF21345hgdf on 10/20/2021There's a reason this dealership already has a high rating. The best of all the Mazda dealerships in CT. I was still shopping around. I wasn't exactly sure what I was going to buy. I stopped at Modern Mazda & met Brooke Smith. She is the… most helpful sales person I've ever met. There was no pressure & she genuinely cared about what I was looking for in my next car purchase. She actually figured out what I needed better than I did. I'd actually visited multiple mazda dealers in CT. I didn't feel the genuine "no pressure" atmosphere like I did at modern mazda. Literally an honest, genuine professional atmosphere I'm ecstatic over my purchase of a 2017 certified preowned CX-5 grand touring in that sexy Mazda red. Thank you Brooke & the team at Modern Mazda!!Great selection, great service
by Shana P on 09/28/2021Great selection over at Modern Mazda, both new and used, which is hard to come by in this crazy market. Our Sales Associate, Joel Paradis, was a big help throughout the entire process. I'm looking forward to being a part of the Mazda family… and know they will take care of me and my car for many years to come. Thanks, everyone.
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish