Liberty Mazda
Customer Reviews of Liberty Mazda
Review type:
Will Never Go Anywhere Else
Mazda 6 purchase from Liberty Mazda
by sb14 on 05/30/2014updated 08/05/2025Excellent experience at Liberty Mazda purchasing a new car. Salesman Ken H was great, informative, understanding of our needs and worked with us throughout our entire purchase and delivery of the vehicle. Top notch.Excellent - No Pressure, Knowledgable Salesman
by Halscheid on 05/02/2014updated 08/05/2025I was VERY particular with what I wanted (mid-sized sedan, sporty, manual trans, light colored interior). This was difficult to find, as no one wants a manual trans any more. That's not the point...the point is the service I recieved: Not… once did salesman Kevin K try to sell me something I didn't want, despite not having what I wanted on his lot. Instead, he went out of his way to find what I was looking for, and found it. 4 other dealers wanted my business, but none offered what I got from Liberty and Kevin Knapp. He knew his cars inside and out. He offered no-pressure price negotiation in person, as well as via text and email. I bought from Liberty and more specifically from Kevin based on his sense of honesty, his knowledge of his product, and his no pressure approach. This is how car buying should be.Liberty Mazda: For the best cars for the best prices and service!
by Jack_Chapel on 03/09/2013updated 08/05/2025I recently, Feb. 2013, bought my first new car, a Mazda2, and its exactly the car I wanted and I couldnt be happier with any automobile. Mazdas get the highest ratings from what I read and I give Liberty Mazda the highest rating for a car… dealership in Connecticut or, I should think, anyway. Ken H. is the gentleman who sold me my Mazda and, over the phone, I told him specifically what I wanted for a car and how much I wanted to pay. And when I went to see Ken, I got just that and more. Ken is personable, genuinely interested and concerned that his clients are treated as they want, and should be treated, and buy the car that fits their needs. Ken steered me to a Mazda2 and in minutes I was steering this fantastic work of automotive excellence around the Liberty Mazda building. That was all the test drive I required. It a few days I became the proud owner of small and cozy, teal color, standard shift Mazda2, smart and striking. My Mazda2 handles superbly on the road and I feel comfortable and safe inside it, and Ill give my new Mazda2 the care and respect it deserves for many miles and years to come with the help of the service people and auto wizards at Liberty Mazda. The price was less than I expected and the features are more than I expected to enjoy! I hope anyone whos going to purchase a car has the same kind of excellent buying experience that I had.We are elated by your story, Jack! Customer service is our top priority and our goal is to have you leave our dealership happy. Ken is an integral part of our team and we are glad he was able to help you find the perfect match for your needs. Enjoy your Mazda2 and please let us know if we can help you with anything else in the future! When youre in need of a tune-up, check out our Facebook and Twitter for service specials. Best, Chris Wilkie GM
Liberty Mazda
by jjjfrazier03 on 01/27/2014updated 08/05/2025We purchased a CX-5 from Liberty Mazda. Our experience from start to finish was great.Thanks for stopping by to leave this great review and congratulations on your Mazda CX-5! We appreciate your business and look forward to serving your automotive needs in the future. Check us out on Facebook and Twitter sometime for exclusive deals and specials. Best, Chris Wilkie | General Manager | wilkiec@executiveag.com
Good People
by ccoates on 12/24/2010updated 08/05/2025Just purchased a 2011 Mazda 3 5-door from these folks. Had a very easy time of it. Good price, good people, very nice dealership. I love my car!Positive Buying Experience
by SlimJimmy on 05/02/2014updated 08/05/2025Our experiences with the sales staff during all stages of our vehicle purchase were all pleasant and informative. Vehicle purchasing is a stressful process as it's up to the buyer to determine whether or not they have been presented with… the "best" deal. There were no circumstances in which we felt deceived or misinformed - the folks at Liberty Mazda were forthcoming in support of our ultimately making the decision to purchase the vehicle from them. The sales and service staff have thus far addressed each and every one of our needs post-sale.Uninspired, clueless salesperson
by 123ABC456 on 06/11/2013updated 08/05/2025First visit to this showroom over Memorial Day weekend. Returned for a test drive shortly after. Personable, but uninformed salesperson. I found the service dept supervisor to be particularly unpleasant. After he made comments criticizing… my current vehicle, I knew I'd never get a good deal here. With all the other vehicles available, I kept shopping. I made a cash purchase across the street at Subaru.I am terribly sorry to hear about your negative experience at our dealership. I would like to better understand the situation and what happened. I appreciate your feedback and hope you will reach out and speak with me further to remedy the situation and mend your relationship with our dealership. Please contact me at your earliest convenience. Sincerely, Chris Wilkie GM wilkiec@executiveag.com (860)240-7406
Great experience
by Mreardon2020 on 05/05/2014updated 08/05/2025We were met by Kevin K when we entered. He answered all our questions about the various models Mazda had to offer. We decided to test drive a Mazda 6 and loved it. Went back to Kevin's desk and talked numbers. He was very professional,… friendly and cooperative and before we knew it, we had come to an agreement to purchase our new 2015 Mazda6. When we came to pick it up the next morning, Kevin took the time to go over all the features and sync my smartphone. I would highly recommended this dealership and it's employees, especially Kevin K.Congratulations on your new 2015 Mazda6! Thank you for taking the time to write about your experience with us. I am glad to know that you find Kevin professional, friendly and cooperative. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Chris Wilkie | General Manager | wilkiec@executiveag.com
Great car buying experience
by gwicks on 05/02/2014updated 08/05/2025Just bought a new Mazda 6 from Liberty. They had just the car we were looking for at a good price and Kevin K was enjoyable to work with. He was very knowledgeable and courteous. The car was a surprise for my daughter and Kevin had… everything set up. From a routine test drive with my daughter, to then walking in the prep bay and seeing the car with a bow on it. The look on my daughters face was priceless. Thanks again Kevin!The best dealership we had ever worked with
by ARWFD on 01/23/2014updated 08/05/2025We went to three dealerships to test drive 4 different new cars. Regardless the performance of the cars, the dealership of Liberty Mazda was the easiest one to work with. All of the procedures are straightforward (we hate the back-and forth… price negotiation or people sale us things we don't want and waste our time). They are highly efficient and friendly. We went out in the morning 11 am without idea what we are going to buy and got home by 5 pm with a new car we love. We paid >$700 below the MSRP! Great experience and feels good.On behalf of our entire team at Liberty Mazda, I would like to thank you for taking the time to write this five-star review of our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, Chris Wilkie | General Manager | wilkiec@executiveag.com
3Sport
by sageg on 01/14/2011updated 08/05/2025Purchased Mazda 3 I Sport. Excellent dealership experience from the online quote, through purchase the following Day, through vehicle pickup one working day later. Love my Mazda 3.Horrible dealership
by ddr3 on 07/27/2013updated 08/05/2025My overall experience with this dealer was horrible. It started from day 1. The first day I went there I saw a car a liked, we talked and explained everything about the car but when I wanted to test drive it they wouldn't let me? Although… angry I still came back and purchased the car only for the fact that they were the only dealership that had the certified preowned. There was no negotiating, price and everything was set firm, had to argue to even get a second key. Car was finally bought and had some paintwork done. I paid top dollar for terrible work. Several things were wrong. I had to return to the dealership which is 40 min away, about 3 times. Everytimensomething was wrong, and when stated it mark the manager just stands there and doesn't say anything. I left there with the work I paid for not done right. Overall customer service sucks and they are very fake.I have read your story and am deeply sorry for your negative experience. I would like to speak with you further about the matter and see if there is anything we can do to remedy your relationship with our dealership. Please contact me at your earliest convenience. I hope to hear from you. Sincerely, Chris Wilkie GM wilkiec@executiveag.com (860)240-7406
Fabulous Experience!
by shadow03 on 02/08/2013updated 08/05/2025This was an excellent car buying experience. The folks at Liberty Mazda made our experience easy, festive and downright fun. From our sales consultant, Brian, to the GM, everyone worked to make our experience a great one. The staff went… over the top for us by putting the car in the showroom with a big green bow. Our children were ecstatic to take our new family member home. Thank you, Liberty Mazda, it was a great car buying experience.Thank you for sharing your story! We are thrilled to hear about your excellent experience at our dealership. Customer service is our top priority and I am glad Brian, the team, and I were able to make your car-buying experience fun and easy. Again, thank you for your feedback it helps us make sure we stay on the right track! Please let us know if we can do anything else for you in the future. Also, check out our Facebook and Twitter for current events, news, and exclusive offers. Best, Chris Wilkie GM
Couldn't be happier with my new-used car
by sully8714 on 05/13/2014updated 08/05/2025I had a wonderful experience dealing with Kevin and the Liberty Mazda staff. My initial visit was on a Saturday and I was in my car by Monday. My old car was on its last leg and Liberty Mazda was my last stop of the day as far as scouting… out new cars. The timing was perfect as the make and model that I was envisioning - a Mazda 3 Hatchback, had just been marked as a preowned certified. The 2013 models were getting bumped out for the newest shipment and put this brand new "used" car in my price range. Kevin and the sales staff couldn't have been more accommodating in addressing my financial needs and what I was looking for in a new car. Thanks again everyone!I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. All the best, Chris Wilkie | General Manager | wilkiec@executiveag.com
Liberty Mazda is a Great Dealership
by guitar_guy on 11/28/2011updated 08/05/2025I enjoyed good service from test drive to purchase. I would strongly recommend this dealership for price, selection, and attention to detail. I purchased a Mazda 3, and have enjoyed the car from the moment I left the lot. If you're in the… market for a well-built import, see Liberty Mazda.Best Dealership In CT
by slatz on 10/03/2012updated 08/05/2025Outstanding dealership. Deserves to be rated No. 1 in CT. Extremely customer focused and attuned to customer's need. Chris W. is a fabulous GM and always more that fair. Our hats off to Chris. Wanda M. is a superb ambassador and sales… consultant. Very dedicated and loyal to her customers and always wants to please. Definitely goes out of her way for her customers. She's an A+, great representative and valuable asset for Liberty Mazda!Bought 2 cars in 2012 from Liberty Mazda. Best dealership in CT. Jay SlaterThank you for your feedback Jay! We pride ourselves on always providing the best car shopping experience to our customers. It is great to hear that weve been able to provide you with two vehicles this past year, and we hope to continue to work with you in the future! Keep in touch we are always here to help. Follow us on Facebook and Twitter for the latest dealership news and specials. Best, Chris Wilkie GM wilkiec@executiveag.com
I am happy to hear that your time spent with Ken was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchase! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Chris Wilkie | General Manager | wilkiec@executiveag.com  
by libertymazda on 06/02/2014