BMW of Darien
Customer Reviews of BMW of Darien
Review type:
Great car, great organization
by David L on 03/29/2025
Tyler Orban did a great job, got me a great car, very happy with the process and product
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The following reviews are more than two years old. They are not included in the overall rating.
60 reviews
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by sorrownot on 04/14/2017updated 04/24/2017All went well with dropping & picking up by I-3. Great to receive a cleaner car upon pick up.2014 4 series convertible
by HBosler on 04/15/2017Pleasure to deal with, Steve the sales person was very professional, friendly, not pushing and made me a nice deal. Drove home with my "new" 2014 convertibleService
by lbrad06903 on 03/31/2017updated 04/06/2017My BMW 5 is an awesome vehicle but having it serviced at the Darien BMW is always an awesome experience.The Best
by bht22959 on 02/28/2017updated 03/09/2017I have neen dealing with BMW of Darien for over 10 years and 5 cars. They have always been great in sales service and parts. They all show care and interest and I'm 100% satisfied. In todays world, not many I can say that about. I will… always use and recommend them. Russ in parts, Dan in sales, Anthony in business and Frank in service. Always do the right thing. I cannot ask for more and always leave with a smile.JP Jordan Review of M-4 service
by jpjordan56 on 12/31/2016Regular 10,000 mile service on 2015 M-4Excellent service
by Jojotaf on 12/09/2016updated 12/22/2016I brought my BMW 5 series in for its one year service and I was very pleased with their promptness and my car was returned to me clean and vacuumed!!BMW 335i white 4 door
by Kathywoolsey on 09/08/2016updated 09/16/2016The dealership is excellent and everyone is exceptionally professional. The car is a different story. Some months after leasing the car I brought it into service because the beam length on the headlamps seemed very short and I was always… using my brights to see on a dark road. Also I was getting streaks on the panel below the doors. The headlights were determined to be at factory specs and the "door drains" will do this. Two months later The Today Show demonstrates how BMW has one of the shortest distance for headlight distance and one of the worse in the industry. My door drains continue to streak the panel. A few weeks ago I spoke to my original BMW salesperson saying I've lost all confidence in the car's safety at night and wanted out of my lease. I do not feel safe AT ALL! The drains continue to streak. Sooooo.... can't get out of the lease but was suggested to consider swap a lease. Good alternative but I'm the one with a serious problem and I just wanted to walk away from the car (I'm probably the only person on the planet who wants to do this). A tech in the service department was able to raise/tilt the lights up 4". The doors drains I am told will continue to streak due to a rust proofing sprayed on the inside of the doors until possibly spring of 2017 (this is two years into a 3 year lease). The machine on the line in production line probably needed to be recalibrated. I will be seeing how the lamps work tonight however if they do or don't leaves me without any other options. Everyone at BMW Darien is great! The car..... I'm the only one on the road with a white 335i with streaky door drains....the ONLY one. Otherwise everything under the hood and interior is fabulous. Will I be getting another BMW when my lease is up? No. It was a stretch to get this car and I was very excited to have it at this point in time in my life. Exceptional frustration.Service on my BMW 650xi
by MAA_auto1 on 08/15/2016updated 08/31/2016As usual BMW of Darien exceeded my expectations of service on my vehicl . I have owned it for 2+ years and the car needed a normal service check and a review of my rear brake pads. The service was done timely and the Service and Parts teams… kept me updated on the progress throughout and they completed it all in just a few hours. The professionalism of the this team is one of the reasons I have been loyal to BMW for the past 12 years and have owned 4 different models. Thanks to Frank, Jeff and the team at BMW of Darien!Fantastic buying experience!
by ericvisa on 08/11/2016updated 08/23/2016These guys awesome in so many ways including flexibility with my timing needs, not to mention a last-minute "same day vehicle delivery request" which Claus was miraculously able to pull off with only a four hours notice!!! And to top it… off, this was all accomplished on the day he was leaving to go on vacation! Special thanks to Franklin as well for closing the deal (including all financing and warranty paper work) in 30 minutes flat! The entire team is highly recommended! It was the first of two purchases for me that day and this experience was by far the swifter and smoother of the two! Loving my new X6M!!!Service
by Trishpal on 08/06/2016BMW of Darien provided timely, professional service that met all my expectations. I was happy with all aspects of the service experience.Great service
by Mathias51 on 07/19/2016First class treatment, can recommend Don Doria to anyone looking for an honest and smooth consultation.Great Service As Always. Trevor Goes Above and Beyond.
by timgibb on 07/18/2016Great experience. Trevor always makes it so easy when it comes time for a new vehicle. Really loved the overall feel of this location as well. Super clean, very friendly, and service-oriented all around.Great service, problem in the design
by BrianVE on 07/15/2016Marc did a great job handling my case. Very communicative, knowledgeable.. Problem was not a required repair but in design. The seat coolers are not coolers at all and really have no effect inside a hot car. Very different than what… was advertised and marketed and what I PAID for. That was disappointingGreat Service, Friendly People
by sdenp51d on 07/15/2016Staff was very friendly and efficient. Service done in a timely manner.Service Advisor Made a Difference
by pthorner on 07/13/2016Have used this dealership since 1982. Best service experience ever due to the support and diligence of the Service Advisor, Marc Yusi.Great Service. Everyone Helpful.
by merrittdrive on 07/12/2016I brought my car in for a routine oil service. I also had a problem with a window. I was provided with a loaner. I received a call saying they would need the car overnight and would I mind keeping the loaner and getting my car the next… day. Everyone was pleasant.Always great!
by BMWsaunders on 07/12/2016I made an appointment, they were on time, they gave me a loaner car when they realized I needed more work done, my service guy was great & kept me informed by text, in & out... couldn't ask for more.Great tire service
by bmwnutz on 07/03/2016Timely , and competively priced. Picked up several nails in one tire. Service rep was great, checked all tires, needed two. Replaced both in a reasonable amount of time. It was great that the dealer stocks a good amount of inventory!Great services by professionals.
by Consumerwise72 on 07/01/2016After many years as a satisfied customer I continue to have my expectations exceeded.BMW New Car Delivery
by Goatlorenzo1 on 06/27/2016Top Notch Care and Support from Beginning to the End. Basically, from the Signit of Documents to the Driving away in your New BMW Vehicle. Exceptional Care is Only the Beginning at BMW of Darien: Barbara Monick, Wendy, Creighton, and… Anthony.Routine covered maintenance - great service
by RB11111 on 06/27/2016Visit was for a routine maintenance as indicated by the car. Thorough work performed and explained at the end. Car was cleaned inside and out as a bonus. Good facilities and loaner provided (scheduled in advance).
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
David, we really appreciate your kind words about Tyler! Thank you for choosing BMW of Darien.
by BMW of Darien on 03/31/2025