Acura of Berlin
Customer Reviews of Acura of Berlin
Review type:
Lease of my new TLX 2015
by kathy110 on 01/06/2015I just leased a new 2015 TLX from Acura of Berlin and worked again with the best salesman I have ever had, Gerald Campana!! I have been a loyal customer for a number of years and each time I am so impressed and grateful at how easy the… process is. Gerry listens to exactly what I am looking for and I have complete trust in his knowledge and ability to make the deal a fair one and the best one possible. He is a kind person as well and in today's business world it is hard to find that perfect mix of professionalism and humanity! Thank you again for making my new purchase a true pleasure. Look forward to seeing you soon!Stress-Free Purchasing Experience
by howardol on 10/16/2014My wife and I dealt with Gerald Campana for our 2015 TLX purchase. His customer approach is both pleasant and professional. We found him to be very knowledgeable about the TLX and appreciated the fact that he took time to clearly explain… vehicle features and purchase procedures. Absolutely no aggravating high pressure sales tactics!Best Sales Person
by johnk55 on 08/15/2014Gerald C is really great Sales Manager that I have dealt with. I have bought 2 Acuras in the past and now I shopping for 3rd one. As before he treats us like a family, always straight forward and no gimmicks, goes to extreme to make sure we… are all well informed of what we are purchasing. Every time we got the quote from Gerald, it was best out the door price compered to other dealers in the state and especially no annoying going back and forth to manager for approval. You don't have to take my word for it, next time anyone is in a market for a new or used car. See Gerald C and you will see what I mean, thank you Gerald.New 2015 MDX Purchase
by jeroche on 08/08/2014Jerry C is the best sales person I have ever dealt with. This is the third car I have bought and he accommodated me every step along the way. Very responsive and I always feel he has my interest in mind.Sales
by ngal on 06/13/2014Traded a 2009 RDX for a 2015 RDX. Love this car. The 2015 rides like a dream and is luxurious. The sales staff was courteous, helpful and made the trade and sale very easy. Gerry C. was awesome to work with. Gerry C. is a great asset to the… Acura of Berlin sales team. Thank you Gerry C. it was a pleasure dealing with you!New 2013 MDX purchase
by dot34 on 07/15/2013updated 08/04/2025Overall excellent experience for both my wife and I. One of the most difficult times perceived by my wife and I is buying a car. However, the staff at Acura of Berlin especially Gerry C, made it a pleasant and excellent experience. Did not… feel pressured at any point during our multiple visits to the dealership before we made our decision to buy a new 2013 MDX. Whick by the way I love to drive.Exceptional Customer Service
by julz32584 on 07/04/2013updated 08/04/2025My husband and I traded in my bmw for an Acura RDX. We couldn't be more pleased with the customer service! This was our first time purchasing from Acura of Berlin, and Jerry and Brittany made it such a painless and pleasant experience! They… were informative, professional, and personable. We plan on trading my husband's car in about a year or so, and we already know we'll be going back to Jerry. I absolutely love the RDX. Thank you!Premier personel = 5 star treatment
by dan298 on 06/07/2013updated 08/04/2025I bought a quality pre- owned 2007 chrysler town and country and recieved 1st rate treatment . The sales team of Andre and Brittany were outstanding , professional and courteous.This dealership will go out of its way to take care of its… customers.First Time Car Buyer
by firsttimebuy12 on 07/04/2013updated 08/04/2025Quick and Painless. Special accolades for Jerry C and Britney. They were helpful and timelyLove my new Acura tsx
by Ams0816 on 04/20/2013updated 08/04/2025This dealership is top notch. My experience from beginning to end was a breeze. Jerry in sales is the best! He treated me with the upmost respect from the moment I walked in the door. I would absolutely recommend this dealership to anyone… looking for a new car. I love my Acura!!Thank you for taking the time to write about your experience with us! We are very happy to hear that Jerry provided you with extraordinary customer service. Acura of Berlin strives to always meet our customers expectations, and we are happy that was the case for you. Please do not hesitate to ask any questions that you may have. Make sure to check out our Facebook and Twitter for exclusive coupons! Sincerely, Eric Sandstrom | General Manager | sandstrome@executiveag.com
Exceptional Service!
by zoomAcura on 08/19/2013updated 08/04/2025Exceptional service from start to finish! After feeling very disappointed and irate from lackluster service from another Acura dealership, I found Acura of Berlin and was delightfully surprised at the friendliness and comfortable atmosphere… provided by the professionals working there. I never thought that I would actually enjoy car shopping, but thanks to Larissa and Mike, I can honestly say that this has been the best experience I have ever had when dealing with a dealership. They can count on me to be a loyal customer for years to come.Great car buying experience (for a change)
by ken1965 on 01/15/2013updated 08/04/2025Just bought a certified pre-owned Acura TSX. Our salesman was Michael G. and I couldn't be happier with his performance. No pressure at all from him. In fact we spent a couple of hours with Michael test driving cars and weighing new vs used… and lease vs purchase. Left that day without the usual tactic of the sales guy not wanting us to leave empty handed. I did some more looking and made an offer on a car, he agreed to my offer and the deal was done the following Saturday. I don't know a lot about Acura of Berlin but I highly recommend the salesman Michael G.Kenneth, thank you for this outstanding review of your purchase experience! We are happy to hear that Michael was attentive to your needs and took time to explore your options. He will take pride in knowing that you were so thrilled with his work ethic and customer service. Customer satisfaction is our top priority and feedback is vital to the success of our business, as it lets us know what we do that works. We appreciate that you chose to share your story with us and that you have provided this recommendation to others. Please let us know if we can be of service to you in the future. - Eric Sandstrom General Manager sandstrome@executiveag.com
Another Pleasant Experience
by loveacura on 07/14/2013updated 08/04/2025We just picked up our third Acura yesterday. Once again our experience was made pleasurable and easy thanks to the great customer service of Jerry C. We first dealt with Jerry three years ago and he had made that first experience very easy… for us. We lease our vehicles and when my lease was nearing conclusion, we once again dealt with Jerry who was wonderful. I turned in a TSX for an ILX which I absolutely love, and now my husband just picked up his TL yesterday. Jerry is professional, courteous and bends over backwards to make his customers happy and satisfied. Thank you once again Jerry for all your kindness and help. See you in three years!!!!Acura of Berlin 2013 RDX
by pegpaul05 on 04/09/2013updated 08/04/2025Had a wonderful experiance with everyone at Acura of Berlin with the lease of our 2013 RDX. Once again we received great service from Jerry C. on our second lease deal in Berlin. Very professional, very easy going, no pressure sales… approach with fast turn around.I am very excited to hear we were able to help find the perfect RDX for you! It is always great to know that our customers truly enjoyed their experience at our dealership. Jerry is a huge asset to our team and Im glad you could to see that. We are grateful for your rating as well as your business. Please let us know if we may be of any future assistance. Until then, be sure to like and follow us on Facebook and Twitter where we post exclusive content for our fans. Sincerely, Eric Sandstrom | General Manager | sandstrome@executiveag.com
Acura of Berlin
by kevindorr1 on 04/20/2013updated 08/04/2025Acura of Berlin was by far the most dedicated dealership as far as customer service, and providing the very best price on my Acura lease. Gerry C my sales consultant and Britany C the business manager provided a level of professionalism… second to none. I would recommend Acura of Berlin to my friends and family without reservation.Thank you so much for leaving us such great feedback. I am thrilled to hear that you were satisfied with our staff. We understand the process of buying a car can be hectic, and it is our job to make sure it goes as smooth as possible. It is great to know that both Jerry and Brittany were able show you our dedication to providing the best customer service in the business. Please let us know if there is anything else we can further help you with. Also, check us out on Facebook and Twitter for specials exclusively for our followers. Take care and we will see you again very soon! Best Regards, Eric Sandstrom | General Manager | sandstrome@executiveag.com
2013 Acura TSX
by VincentG30 on 05/07/2013updated 08/04/2025I recently purchased my TSX from Acura of Berlin and could not be happier. My salesmen Robert C was knowledgeable, convenient to work with and most importantly -very respectful. After I signed, he took the time to make sure I understood all… of the features and technology the car offers. He's younger salesman and hopefully represents the new age experience in car buying. A week after driving off in my new car I can honestly say that I don't see how he could have done a better job. Without question -Five StarsCongratulations on your new TSX! All of us at Acura of Berlin are greatly encouraged by your review. Thank you for taking the time to share your experience. We look forward to fulfilling all of your automotive needs and working with you again in the future. Please do not hesitate to call or stop by the dealership if you have any questions or concerns with your new purchase. Be sure to like and follow us on Facebook and Twitter. Our fans receive exclusive access to dealership updates and service specials. Happy driving! Sincerely, Eric Sandstrom | General Manager | sandstrome@executiveag.com
Great Experience
by Hunter101 on 04/24/2013updated 08/04/2025It was a pleasure to buy a car from Jerry and Acura of Berlin. Good old fashioned customer service with no run around. Thank you!What an enjoyable review to read! It is reassuring to know that we provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Thank you, Eric Sandstrom | General Manager | sandstrome@executiveag.com
First Rate
by Mvags on 11/13/2013updated 08/04/2025This is the second leased vehicle that Jerry was able to get us into with absolutely no hassles, gimmicks or empty promises. They run a first rate organization at Acura of Berlin and my wife and I will continue to go back. We were able to… trade my current lease in 5 months early, without penalty, to get into a brand new vehicle at virtually the same monthly payment. Highly recommended.Love my TSX
by Pattywa on 09/27/2012updated 08/04/2025This is the second TSX I've had and I love it. The sales department is wonderful to work with and they take the time to help you make a decision, without pressure.We appreciate the amazing review! It's great to hear you love your second TSX, thank you for choosing Acura of Berlin. Our staff never wants to pressure our valued customers. We strive to create a low-pressure, comfortable environment so our customers can make the best decision for them. We're happy that you understood this after working with us. Thank you again for your feedback, we look forward to working with you again soon. Check us out on Facebook and Twitter to take advantage of exclusive online offers. -Mark Pedemonti General Manager pedemontim@executiveag.com
2011 Acura RDX
by Sri44_MD on 04/14/2013updated 08/04/2025I did my research on line and needed to test drive the vehicle that I had selected. Gerry C. arranged a test drive for me very promptly and answered all my questions. Once I made a decision to purchase, everything was done very quickly and… I was able to pick up the car in a few days. The car is fantastic!Thank you so much for providing us this excellent feedback and congratulations on your new car! At Acura of Berlin, our entire team is dedicated to providing every customer with a personalized and informative car shopping experience so its great to know that you received just that. If you find you have any other questions or concerns, feel free to contact us at the dealership. We look forward to seeing you on your next visit. Before then, be sure to follow us on Facebook and Twitter for access to exclusive specials and offers. Best Regards, Eric Sandstrom | General Manager | sandstrome@executiveag.com
Professional Staff, Amazing Car!
by mwoodall on 03/04/2013updated 08/04/2025We bought our first Acura, a 2013 TL, from Acura of Berlin and have been more than pleased with the entire process. The attention and service we received were excellent. The people were friendly and professional and weren't pushy, which I… really appreciated. The car itself is gorgeous and a nice segue out of Volvos which we drove for many years. From start to finish, this was the kind of car buying experience anyone would be happy with. I'd recommend them without reservation.Congratulations on your new 2013 TL! We're thrilled to hear you were pleased with the entire process. Customer satisfaction is our number one priority, we're thankful you understood this after visiting us. Your recommendation is truly appreciated and we look forward to working with you in the future. Don't forget to find us on Twitter and Facebook for exclusive specials and maintenance deals. Thanks again! - Eric Sandstrom - General Manager - sandstrome@executiveag.com
I would like to thank you very much for choosing to shop with us at Acura of Berlin and for taking the time to write this great review! We hold ourselves to very high standards of customer service, and I am delighted to hear that your shopping experience mirrored those standards. I am certain that Andre and Brittany will be pleased to hear how happy you are with the service you received. If there is anything else you need, please do not hesitate to give us a call or stop by the dealership. We hope to see you again soon! Best Regards, Eric Sandstrom | General Manager | sandstrome@executiveag.com
by acuraofberlin on 06/11/2013