Customer Reviews of AutoNation Chrysler Jeep Broadway
Review type:
G R E A T experience with AutoNation Chrysler Jeep Broadway
Service repair
by Laurie S on 09/01/2023Jack is the BEST service guy! He always works with me and my crazy schedule. The mechanics are awesome, I had what I thought was a tapping lifter turned out to be a gasket issue. The mechanics also found other issues, yes, real issues.… Jack let me know what was wrong and said because they had all the parts they could fix it and get it back to me next day. Yep, they got it done and I’m back on the road in my Jeep…with a detailed engine compartment. Thank you!!Hi Laurie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Batteries
by Stevy W on 09/01/2023My battery was dead after coming home from vacation. Jack was able to get me in the same day and had my Pacifica ready to go within 2 hours. He also explained that there are 2 batteries and checked both of them for me.Hi Stevy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Broken thermostat on a 2022 jeep grand Wagoneer
by CDassin on 08/11/2023My car overheated with less than 10,000 miles on it. Come to find out I had a bad thermostat. I tried to call the Jeep dealership on Arapahoe, who told me that they couldn’t get me in for a solid week. (As I was basically broken down on the… side of the road) I was able to let the car cool enough to be able to get it to the Broadway location. Now they’re not who I purchase a car from, but I will say that their service was top notch! The only thing I would suggest would be for all Jeep dealerships to have more rental cars on hand for luxury vehicle owners like myself. This is where some of the luxury brands have stood out above and beyond. Now that jeep is breaking into the luxury industry, it be nice to have the same service/amenities offered at other dealerships in the luxury market.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Unethical
by CarOwner on 08/10/2023Caught the service team using our car for their personal use. They put nearly 100 miles on our car that they had for 2.5 weeks. Showed up to pick up our car, it was not on the lot, service manager was out to lunch with it. No repairs had… been made in 2.5 weeks. Service rep was not friendly, claimed to not be responsible when we arrived. After being caught in the act, service manager was very friendly, all repair parts were magically in stock, and we were told they could have our car done in a few hours. Picked up our car two days later, one repair not made, one new issue is now needing attention. Not trustworthy.Thorough and fast
by Colorado6 on 08/05/2023Service was timely and high quality. Great price tooHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They got it right!
by DoodliePoo on 08/04/2023I was unable to get an appointment within a reasonable time period (seven weeks??) at the AutoNation dealership I usually visit so I drove 17 miles to the South Broadway dealership. Worth the drive. Compared to the chaos, lack of… civility of the staff, timeliness of an appointment, and timeliness of getting the work done on my Jeep at the AutoNation dealership on West Colfax, this visit was a dream! The service area was clean, staff was friendly and knowledgeable, and my Jeep was done at the time it was promised to be done. I guess no two AutoNation dealerships are alike. I will be making the 17-mile trek to the South Broadway dealership going forward; saving time by driving four miles to deal with long wait times and surly staff: NOT WORTH IT.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Service!
by Mel O on 08/03/2023Great dealership with great customer service. Thorough and fast service each and every time I have my vehicle serviced.Hello Mel, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Nada Graves
by Nada Graves on 07/24/2023Helpful, work well done and finished in a timely mannerHello, we are pleased to hear you had such a positive experience with us, Nada! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hopefully will be back with more positive reviews in the future.
by skwormin on 07/24/2023chasing an issue with my car since May. One thing fixed, another issue presented itself. The bummer is it happened minutes after I picked up the car, I drove back, and was told "just ignore it for now" (start / stop issue). But did not know… it would be so hard to diagnose, because it only happened sometimes, and the codes can't be pulled if it didn't happen recently. I was usually "disabling" that at the advice of SA. So had driven back and froth from home (Summit County) to diagnose issue, but they couldn't. Issue presented itself at ~35k miles and was not finally diagnosed and (seemingly, hopefully fixed now ) after 36k miles. So now my warranty is out. A different warranty must be applied which has a $100 deductible. So dealer can't help you. Have to open a case with Jeep. Do that, bunch more wasted time, phone calls. They will not waive it. They will not cover it. Supposedly they are going to give me some free oil changes. Hasn't happened yet. It's July 24th. So yeah. That's my experience!! Guess if I get free oil changes I'll be going back and hoping to just have some casual and positive service with no issues.....Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6103. We would appreciate the chance to turn your experience around.
Outstanding car-buying experience!
by Hannah N on 07/14/2023We had a wonderful experience working with the amazing professionals at Auto Nation Jeep Chrysler Broadway! Behrooz, Kamran, and Zack were friendly, knowledgeable, and anticipated my needs. They went above and beyond to make me feel like a… valued customer, even taking the time to help my tech-challenged self learn all the features and capabilities. I highly recommend visiting if you are in the market for a vehicle. I love my new Wrangler 4xe!Hi Hannah, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Chrysler Jeep Broadway and we hope to be of service again in the future.
Oil chnage
by El Jones on 07/01/2023Oil change & tire rotation. Service took longer than quoted but technician let me know what was going on.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Better training
by Ccscott on 06/30/2023First oil change on my rubicon, been wanting a jeep for years and finally have one, Jeep is community! However this interaction was lacking customer service, no one greeted had to walk in and ask for help, service guy looked offended I did… not purchase vehicle from dealership. Upon check out was advised multi inspection completed but washer fluid, def fluid not filled up. Ask if the oil is for diesel engines, service guy look mortified like he didn’t know jeep was diesel, made me feel uneasy if the right oil was used, he was like we don’t get much diesels. I trust tech knew and Google to ensure correct oil used. Probably not bring my jeep here so glad I purchased out of state!Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6103. We hope to hear from you.
2023 Jeep Wrangler unlimited sport
by Monica D on 06/29/2023Very pleasant experience. Preston was amazing to work with!Hi Monica, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Warranty Problems
by Dennis H on 06/21/2023several problems were found during and appointment. All were covered by warranty.Hi, we are pleased to hear you had such a positive experience with us, Dennis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Drmikemagill on 06/19/2023Communication was terrible as usual at this dealership. Car was multiple days behind schedule with no communication.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6103. We hope to hear from you.
Oil Change
by mike1313 on 06/09/2023The entire staff was very nice and the process was very fast. We decided to stay at the dealership and were quoted 60-90 minutes but the jeep was actually done in 30!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2023 Jeep Grand Cherokee
by Jeep Fan on 06/04/2023We recently purchased a 2023 Jeep Grand Cherokee Overland from AutoNation. We had done a lot of research before coming to the dealership, so we pretty much knew what we were looking for when we arrived. Ron greeted us when we walked in… the door and worked with us from start to finish, showing us all the vehicles in their inventory that meet the specs we were looking for. Ron & Robert worked with us on financing and titling issues and were fair and patient with our questions and concerns. We are very satisfied with our purchase and with the customer service we received at AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Wonderful Experience
by axSdvfbgnh on 05/29/2023Was in a bad lease be3cause of covid, these guys made it possible for me to get out of it and in to something better. Everything was wonderfulHi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service! Thanks Jack!
by Larrymm23 on 05/17/2023Jack was great, very informative and knowledgeable. Reasonable and quick service for what I went in for.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great service
by Kloack12 on 05/17/2023All our questions were answered thoroughly. The whole process was easy and everyone involved was very helpful.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
wonderful customer service
by David.t on 05/14/2023My service advisor Breeana was very helpfulHi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Carla, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 04/18/2024