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AutoNation Chrysler Jeep Broadway


5445 S Broadway, Littleton, CO 80121 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (16) No (3)
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Dealership Service Review

3 out of 5 starsservice Rating
Hopefully will be back with more positive reviews in the future.
Written by skwormin on 07/24/2023

chasing an issue with my car since May. One thing fixed, another issue presented itself. The bummer is it happened minutes after I picked up the car, I drove back, and was told "just ignore it for now" (start / stop issue). But did not know it would be so hard to diagnose, because it only happened sometimes, and the codes can't be pulled if it didn't happen recently. I was usually "disabling" that at the advice of SA. So had driven back and froth from home (Summit County) to diagnose issue, but they couldn't. Issue presented itself at ~35k miles and was not finally diagnosed and (seemingly, hopefully fixed now ) after 36k miles. So now my warranty is out. A different warranty must be applied which has a $100 deductible. So dealer can't help you. Have to open a case with Jeep. Do that, bunch more wasted time, phone calls. They will not waive it. They will not cover it. Supposedly they are going to give me some free oil changes. Hasn't happened yet. It's July 24th. So yeah. That's my experience!! Guess if I get free oil changes I'll be going back and hoping to just have some casual and positive service with no issues.....

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Shelly Rose on 07/26/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6103. We would appreciate the chance to turn your experience around.
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