Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest
Review type:
Loved working with the team at AutoNation Chrysler Dodge Jeep RAM Southwest
wanted certified service , got grease monkey service
by Promaster 23 on 05/05/2025went in for the first time wanting a certified detailed 45k inspection and oil change, service manager was great, but the supposedly certified mechanic who worked on my promaster didn't bother to air up my tires after rotating them , the… fronts require different pressure then the rears so he didn't bother to adjust leaving my TPMS system a mess and had to go somewhere else to get it adjusted, I didn't want to take my promaster to grease monkey thinking id get that kind of service , but I got that kind of service from the dealership. won't be returningHi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (303) 578-6099. We look forward to hearing from you.
(Service Advisors) Colin M., Jarrett S., Erick K
by Phillip on 01/30/2025updated 02/06/2025I appreciate the communication and efforts the service advisors provide to expeditiously handle the vehicle service. They are hard workers that are dedicated to Jeep Southwest.Hi Phillip, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Loved working with the team at AutoNation Chrysler Dodge Jeep RAM Southwest
by CoSteve on 03/26/2024This last car I purchased - a 2023 Jeep Gladiator - was the best car buying experience I've had with a dealer. Both Sales and Finance were super to deal with. No tricks, no hidden fees, just good folks to work with. Happy we made our… purchase with this dealer.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Dealership
by Shelly S on 01/31/2024Bought a new truck, my sales professional was Aaron Dale who was outstanding to work with. Would recommend Aaron and Autonation to anyone looking for a new vehicle.Hi Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Southwest! Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding team
by Kevin on 01/24/2024Great service by the team, from James and Kenny to the service staff, very caring and upfront, no issues! Love my Ram 2500!Hi Kevin, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worse service ever
by Pissed off on 12/07/2023Had a 10am apple for oil change and recall work to be done on my Ram. Was told it would take 4 hours to complete I decided to wait for my truck. Due to the fact I didn’t plan very well and didn’t think it would take so long with an… appointment. So I waited. 31/2 hours later and noticed my truck never moved decided I had enough and knew that the work wouldn’t be done by hour 4. Went to get my keys. The service writer couldn’t find my keys and once he did said “I’ll bring it up front” not knowing it ever moved. I informed him it was always up front. And left. We (wife and I) have brought 3 cars through this dealership with amazing service even the finance people were awesome. Thought the service department would be the same. Boy! Was I wrong. No clue no customer service no service done. Total waste of time. Worse service place ever.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6099 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
New Car
by Osman M on 12/06/2023Great customer service by the team James M.,Ramen and Justin all did a great job helping use get our new family vehicle, hope to continue doing business with Autonation.Hi Osman, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
New vehicle buying experience.
by Charles Wishon on 12/07/2023This was our second purchase from this dealership. Both of them were very nice. My salesman Aaron Dale was great. Very professional and knowledgeable the purchase was hassle free. Great dealership to work with.Hello Charles, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil Change
by Carrie E on 12/02/2023I have used this location 3 times for and oil and tire rotation. I have not had any issues. During this appointment we dropped the Jeep Wrangler off the night before, they kept me updated on when it would be ready as they are running behind… which was fine as I had let them know the night before when we dropped it off that we would be picking it back up shortly after 5pm. Each of the staff we have either talked to on the phone or interacted with have been friendly and answered any questions I have had. We plan on using this location again for our next oil change.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Don
by Don Mussel on 11/23/2023Get service from a trusted provider. Our car is a diesel Grand Cherokee so it’s different then most Grand Cherokees.Hi, we are pleased to hear you had such a positive experience with us, Don! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Radiator replacement
by 2013 Durango on 11/17/20232013 Dodge Durango, Code P1028. Was told that the T-Stat should be replaced and that the radiator had a leak. Cost to replace..$3,000.00 Wow! Paid the $285 for the diagnostics, tech did not clear the code.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Southwest take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6099, we hope to hear from you soon.
New 2024Ram 1500
by Todd Clayton on 11/15/2023Had a very good experiende at this elenstipi At avanade tane went extra mile by making sure I had all the information that I needed to make an informed decision on my purchase. After buying my truck, he took the time to go over all the… details with me and made sure I was comfortable with all the bells and whistles that it came with. I would highly recommend Angel to anyone looking to buy a new vehicle. He will make sure you get the absolute best deal.Hi Todd, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by HappyWyo. on 11/10/2023Purchased a new Ram 2500 Laramie from Southwest Jeep Dodge Ram in July. Entire process was seamless and Kenny worked his magic on price! Great dealer to work with.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Total Regret - Go Anywhere Else
by Ludwig Fool on 11/07/2023You would think that Auto Nation Chrysler Dodge Jeep RAM Southwest might be a reputable business, but it clearly is no different than the [non-permissible content removed] used car dealerships that are so common. I was scammed! I am angry… with myself for falling for their ploy, but extremely angry at this dealership for taking advantage of me and my situation. I found a vehicle I was interested in on Autotrader.com. I expressed my interest in the vehicle to the dealership and began the buying process. I do not have good credit right now so getting approved for financing was a challenge. The dealer’s financing department found me a lender, so I made an appointment to go see, test drive and purchase the vehicle I wanted. I drove to the dealership from over 50 miles away and was 30 minutes late to my appointment due to traffic and other factors. So I arrived more than 4 hours after the appointment had been set up. I received emails and texts assuring me that the vehicle was there and ready to go. The emails even said that the vehicle would be brought to the front of the store and ready to be test driven. I walked into the dealership and was told by the salesperson that he just found out 5 minutes prior that the vehicle didn’t pass inspection and was not safe to be on the road. Again, I was assured earlier that the vehicle was available and ready. I had asked for financing information and additional photos of the vehicle prior to making the 50 mile drive and neither of those requests were fulfilled, so I should have been wary at that point. When learning that the vehicle I wanted was not available, I should have turned around and walked out then and there. The status of that vehicle was surely known well before I arrived. It is CLEAR that the ad for this vehicle was a lure and that the dealership never had any intention of selling me that vehicle. For this dealership to deny any of what I have written would be an insult. Instead of getting the vehicle I wanted at a good price with manageable payments, I ended up signing for a vehicle that I likely can’t afford, cost twice as much, is not really what I wanted, has a higher payment, and a longer commitment to payments. I realize that I fell for this and that I am ultimately responsible for getting myself into this mess, but I was definitely taken advantage of due to my credit situation and desperation. When the salesperson called me a couple days later, I expressed my concern and was blown off. I sent an email requesting the names and numbers of senior managers and the salesperson I had dealt with ignored me. No, I do not recommend this dealership. This is a prime example of why most people hate having to buy or replace cars. If for whatever reason you still want to buy from this place, be very careful. Do not work with Luke Clark. He is well trained and will likely take advantage of you too.First service visit
by New owner on 10/27/2023Our first visit for service was excellent. The technician who helped us (Colin) was helpful and took the time to explain the problem. We especially liked the video showing the car’s undercarriage and engine.Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Serviced my ram 2500
by John-Paul on 10/16/2023Excellent service. They were great and informative all along the way.Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and communication
by Kevin CB on 10/13/2023The service team was able to move my appointment up since another customer canceled their appointment. Parts that were needed for my vehicle were on backorder, but the canceled appointment allowed me to get service sooner. With the previous… customer canceling, I was able to get schedule and seen within 24 hours. Since I live 4 hours from the dealer, Ryan and team were able to expedite my repair and have my vehicle back to me same day. Communication and coordination were superior.Hi Kevin, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2023 ram 1500
by AAlejo72 on 10/11/2023Had an awesome experience buying my new truck here. The staff was very friendly and easy to work with in meeting my terms. The facility was clean and organized. Ask for Mariyah or Bailey and you will be in good hands. Thanks guys.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Southwest! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change
by Richard on 10/05/2023updated 10/11/2023Went in for oil change and tire rotation. Everything went smoothly and was out within the hour.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
2023 Jeep Grand Cherokee Overland
by Larry in CO on 10/10/2023Had excellent experience with AutoNations Jeep Southwest when buying my new 2023 Jeep Grand Cherokee Overland. The sales associate and sales manager were very professional during the entire process.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
No Follow through
by Mike Cunningham on 10/10/2023Going on 4 weeks with horrible communication. Bought my car and needed to get the windshield fixed. Sales man continues to dodge calls and manager makes promises with no follow through. Was told by one of the managers I would receive a call… back either the 5th or the 6th of OCTOBER. It is now 10 October and no phone call or follow up. I continue to leave messages and can’t get my windshield fixed. I will be filling with the BBB I just want someone to care a little bit over there.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 03/29/2024