Customer Reviews of AutoNation Subaru West
Review type:
Greatest!
Routine service on my Subaru Outback
by Eric Tactic on 04/05/202130 K service work was completed in less than 2 hours. The time went fast. I had a hot chocolate and played chess on my phone while I waited.Hi Eric, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Auto Nation Wins Again!
by Chantal M. on 04/03/2021We’ve purchased our last 3 vehicles from Auto Nation. We truly appreciate their transparency, no haggle pricing and great customer service. We were a little frustrated with how long the process took this time. Our sales guy was juggling… multiple customers and the finance people were behind. However, it was the last day of the month and they did look extremely busy. Overall, our sales guy, Preston was knowledgeable, friendly, outgoing and great at giving us options. We were pleased with the entire experience. We will continue car shopping at Auto Nation and consider Subaru again in the future.Hello Chantal, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day.
Car care
by Renie L on 04/02/2021As always, after I entered the garage, I was greeted warmly & promptly. Waiting room was spotless. Thank you Auto Nation!Hi Renie, thank you so much for your positive comments about AutoNation Subaru West! Drive safe, and we'll see you on the road.
Great!
by Grateful on 03/12/2021I am extremely pleased by the excellent service I received on 3/11/21. Ken Clements was listened to my concerns and responded with patience, kindness and respect. He provided a car for my convenience that day and made sure everything… was working well before I left the dealership. He has gone well beyond expectations to help me and he is very much appreciated.Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide personable and excellent customer service. Thank you for the review!
car buying experience
by Adriana on 02/04/2021updated 02/11/2021the sales person was very patient and answered all my questions.he was accomodating to allow me to drive test 3 different cars to find the right oneWe are pleased to hear you had such a positive experience with us, Adriana! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great buying experience!
by Tracy on 01/28/2021Great buying experience! Courteous, fast, and very responsive to what I wanted. No sales games here! A very positive overall experience!Tracy, it is great to read such wonderful comments about your recent experience with us! If you're ever in need of more help, please let us know!
Best experience I’ve ever had
by Jorden w on 01/19/2021updated 01/26/2021My wife and I don’t have the best credit, most places were shooing us away even though we didn’t have credit. Came to look at a specific vehicle didn’t like it very much, Kevin Gleason was super helpful in showing us what else they had in… our price range and we ended up buying a 2012 Nissan MaximaWe appreciate you taking the time to leave us a response! If you have any further questions, please give us a call. We're always happy to help! Take care!
Squeeky motor
by Kuniaki on 01/21/2021After noticing loud squeeking coming from the front of the engine, I took my 2013 Legacy in early the next morning to AutoNation Subaru West without an appointment. They evaluated and fixed the problem that morning. They also identified… and replaced burned out bulbs. I bought this car new at AutoNation Subaru West and have always taken it in for routine maintenance and for other problems. I have always been very satisfied with the service.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Subaru West. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
SRVD repair and Rodent Gnaw repair
by Another satisfied customer on 01/16/2021The Subaru Rear Vehicle Detection had stopped working. Additionally, some wiring near the front of the vehicle had been chewed. Both issues were corrected in a short amount of time.Hello, your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help! Take care!
Bad General Management
by AutoNation Subaru Dealer Revie on 01/06/2021Auto Nation Subaru Golden, Colorado General Manager= Brian Murphy In 2020 I was involved with 4 transactions at Auto Nation. 3 where new car purchases and 3 of the 4 where at Brian Murphys location. 2 were for my sons and one was for… a 30 year friend. My experience would indicate that Brian Murphy is not a man of his word. He exemplifies everything bad that you hear about unethical, low integrity auto sales people from the old days. Most sales people today are just trying to make a living and “DO THE RIGHT THING”. Not Brian Murphy. Brian Murphy has owed me what is a small amount of money since Aug.31,2020. Most people let it go but he promised me that and it is the principal. His location has now taken my drivers license and personal info. twice to facilitate this. He refuses to “DO THE RIGHT THING” as promised and send it to me. AutoNation Corporate help line is of no, zero help. No one ever returns the call, they do not care and there is no resolution there. I believe that most AutoNations are trying to “DO THE RIGHT THING” however I would be hesitant to trust and expect that Brian Murphy at this location will do as he has promised. You can buy a Subaru or any vehicle anywhere. Just do not purchase it at this location while he is in charge.We regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (303) 578-6120 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
oil change and upgrade!
by philip.reed on 01/05/2021Wow! These guys at AutoNation Subaru West go above and beyond! Stopped in for scheduled oil change and mentioned a few needed repairs and they took the time to make it happen! I am sure they were booked with business beyond my routine oil… change but they never allowed me to feel like i had been a bother. They just made it happen...with a smile!Philip, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
not great
by dawncummings on 01/02/2021terrible customer service - called 6 times before a person actually answered the phone! did not fix the issue with car. Tried to charge me for oil change i had prepaid when purchasing car. "found" questionable issuesHello Dawn, we are disappointed to learn of your experience here at AutoNation Subaru West, but will take this opportunity to improve. If you'd like, please contact our General Manager at (303) 578-6120. We'd appreciate the chance to make your experience a positive one.
Great experience
by Mbgarcia on 12/31/2020Went in to replace my windshield wiper. Purchased the wiper then went to the service dept to have someone install. The guy who installed realized my car was within warranty and issued me a refund and replaced all of my wiper blades!Mbgarcia, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Service
by usaroof on 12/21/2020The staff was courteous and the place was clean . However it seem as they were to busy to really listen to our concerns about the problem with our car. It was like they wanted to sell other items such as battery and recalls more than… fixing the problem, which I think still exist.Hi, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Subaru West
Thank you, Usaroof, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6120. We hope to hear from you.
Amazing buyer experience
by Dreamwood on 12/19/2020Outstanding, no BS sales and service. Fast response and support on all issues. Very favorable trade-in value and purchase incentives. Salesman Dennis Sharon is the straightest shooter ever, with great advice and helping make sane and… economically sound connections between financials and my needs. Service department is superior.Hello, Dennis and our Staff are dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, AutoNation Subaru West
Don Wright - 10/10 Experience
by SophiaM on 12/09/2020updated 12/15/2020Don was and continues to be an awesome sales person from beginning to end and beyond the purchase of the car. The whole sales experience and big decision was made so much easier and more pleasant with Don. Thank you so much, 10/10… experience!Sophiam, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru West! If you need more help, our team is available to talk -- safe travels!
Disappointing Subaru Sales Person
by Disappointed on 12/10/2020This was the fifth Subaru purchased by our family and the sales person -- Sarah --couldn't have been more disappointing. When I first spoke with Sarah, I thought - - great -- a woman sales person and tried to stick with her for that… reason. My mistake! Sarah doesn't return phone calls or provide follow-up on questions or concerns as promised.. She also doesn't have much knowledge about Subaru autos (or their sales) and has to keep referring to others for help. Initially, Sarah advised that she would give me a $500 discount if I purchased a car through her; she then conveniently forgot to include that discount in the sales contract. As a long-time Subaru fan, it's too bad that a poor sales person can deflate the excitement of a new car purchase.Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6120. We hope to hear from you.
Emergency taken care of
by R@Colorado on 11/20/2020Great emergency service, they were able to work take care of our car in a timely fashion when it was unsafe to driveHi, thank you so much for your positive comments about AutoNation Subaru West! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent experience!
by MorganM on 11/19/2020Within a matter of 24 hours I had a new car with Subaru AutoNation. Incredible and easy experience with RJ and Wally. They made the transition simple and were very kind. Highly recommend working with them!Hello Morgan, thanks so much for the warm recommendation of the team here at AutoNation Subaru West. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Subaru, Golden, Colorado
by Samiam70s on 11/04/2020Jennifer, our service representative, was efficient, knowledgeable, informative and provided excellent service and quick, friendly service. Thank you.We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Great Service at Autonation West Subaru
by Golden Boy on 11/01/2020Has a warning light, called the dealer and they had us drive directly to the dealership. The solved the faulty light issue and offered to complete a scheduled service since the car was already on the rack. Joe the service rep was… excellent. Really friendly, efficient and competent serviceHello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Josephine, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Kerry Valdez on 04/25/2025