BMW of Denver Downtown
Awarded 2025
Today 9:00 AM - 7:00 PM
Customer Reviews of BMW of Denver Downtown
Review type:
Great experience
by Kelly T on 07/19/2025
Purchased a certified preowned X3 today. It was a great experience, not stressful. Sales and finance were wonderful.
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The following reviews are more than two years old. They are not included in the overall rating.
91 reviews
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Great service
by Clivepod on 10/19/2016updated 11/09/2016Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours… on the phone explaining to them why hey had to. Eventually they listened.Once Again, BMW means quality
by DenverDriver17 on 07/28/2016updated 08/08/2016Thank you for the consistent service and professional treatment.perfect oil change
by MantheyL on 07/07/2016Good job! Finished on time, washed car...will be back.Great Service on New Car Purchase
by ivoryhammon on 06/27/2016We received great service from Amin and the team at Murray BMW in the purchase of our new X6M! All of our questions were answered in a timely fashion and Amin went above and beyond in making sure were happy with all parts of the purchasing… process. Since we wanted to pickup the car quickly they were able to schedule us for follow up service and take care of all last minute items. Looking forward to many more years of great service!Overall good experience
by ToddA04 on 06/25/2016We leased a 2015 i3 and it was a pleasant and efficient experience overall, with only minor annoyances. We worked with a couple members of the sales team and they were all friendly and professional; finalizing the price and lease terms was… easy and matched my expectations coming in; I felt most everyone made sure the experience was as convenient as possible, including helping to deliver the vehicle to our home 30 miles away, after hours. Things that could have been improved: First, the person who reviewed the i3 with us after the purchase didn't really know much about it and I found myself correcting him on some basics (e.g., what "mi/kWh" meant on the display), and the team's overall knowledge of electric vehicle specifics seemed lacking. This created a little bit of stress when the battery wasn't fully charged when we picked it up, and then wasn't charging as much as expected overnight. No one could tell me for sure whether the charge rate was normal (it wasn't), until the next day after a couple phone calls and doing some research. It turned out it just needed a simple change to the settings to allow maximum charge speed, and this is something that should have been covered in the vehicle review. Also, while we REALLY appreciated the assistance with vehicle delivery, I was under the impression that they were right behind me but then they didn't show up for another hour. It was late and I was waiting outside to let them in the gate. It was a frustrating way to end what had been such a positive experience, and the whole thing could have been avoided with just a phone call to let me know they had been delayed. Still, overall it was a good experience. We love the car and we would recommend Murray to friends and consider purchasing or leasing a vehicle from them in the future.Outstanding Customer Service
by PeterIto on 06/24/2016In today's world, customer service is one way a business can distinguish itself. The customer service at Murray BMW is outstanding. My service advisor, Shawna Richey-Thies, always goes above and beyond in providing outstanding customer… service.Great service!
by GMartinez49 on 06/24/2016Likes the service rep, he was friendly, knowledgeable and quick!Great friendly service
by Our535xi on 06/23/2016I have always had great service here and the service advisors fair friendly and accurate.Awesome Experience
by PeytonCO on 06/20/2016Great price, friendly, knowledgeable and courteous! Buying my first BMW was a dream. Couldn't have asked for more!Murray BMW is the best !
by NancyMickey on 06/15/2016Over time we have bought four cars from Murray BMW. They are very friendly and responsive. The service is great. Our salesman for all four cars has been Rod Lamont. He is super and the reson we keep going back.Purchase of 2015 BMW 3201 xdrive
by 1950harry on 06/03/2016Teddy listened to our comments about the vehicle we had selected from their inventory online. He offered an alternative vehicle that we hadn't considered which we eventually purchased. Everyone we dealt with at the dealership was very… friendly and there was no pressure to purchase any other options or financing. Very good buying experience.Excellent service
by Flowerjas on 05/16/2016Thank you all staffs......Gteat Job! I am satisfied with the service. Nice and clean facility.Murray BMW - AAA Sales/Maintenance
by Lori80228 on 05/13/2016I purchased my car here over a year ago. From car shopping, purchasing and all the way down to the maintenance, Murray BMW is top notch. They really put thought into customer needs, comfort, time and they really have a genuine appreciation… of your business. Murray BMW has always been a "AAA" dealership in my opinion.Hands down best service, I feel like family
by stevependers on 05/09/2016On every visit I feel like I'm seeing family. I am always well taken care of and feel treated with care, courtesy, and respect. I'm always happy to have my car taken care of by Shawna and her team.Great Experience
by Anjeanette on 05/07/2016I was going to use a broker to purchase a car, but had a great experience at Murray BMW and bought a car the same day!Always great service, Thanks BMW and Tracy!
by ChrisFaision on 04/28/2016Went in for my first service and worked with Tracy in the service center. Everything went extremely smoothly and my car was finished way quicker than I expected.Poor Customer Service
by dbailey57 on 04/21/2016I had a low tire and was told I needed two new tires. I paid for them, and when I got home I reviewed my lease documents and realized I had tire coverage. Apparently their system was down, and the service team could not see my file… online. When I tried to get a refund from Murray BMW, I got the run-around and had to wait. They strung it out and I had trouble reaching anyone to assist me. I was promised a refund within a week, and then had to wait another week. Then I was told by Dave in Service that it was "partially my fault" for not knowing I had tire coverage. Way to blame the customer! I thought I would get better service than that - they couldn't even refund my $400!!!Hi Denise. We are committed to providing our customer's with a seamless car service experience and apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact our General Manager Bryan Haarhues at 303.759.0277.
Great Service!
by JackieM42 on 04/19/2016Great service! All of the folks were nice and courteous and answered all of my questions without any hesitation.Murray BMW
by bbbmw5280 on 04/15/2016Fast and effecient. Whole process took an hour from walking in to leaving with a new car.Murray BMW Service
by ScottArm on 04/04/2016updated 04/15/2016Murray's service dept has always treated me well which helps take the "sting" out of the cost for repairs.Service Review
by LizBMW16 on 04/13/2016Excellent job! Enzo was perfect! They found the problem and got it fixed in the time quoted!
About our dealership
Thank you for the wonderful review! We are so glad that you enjoyed your experience at BMW of Denver Downtown.
by Jeff Gonzles on 07/23/2025